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A key operational challenge for call centers is to decide, in real time, which waiting customer should be served by which available agent. This is known as skill-based routing, and the decision becomes especially difficult in large systems…

Systems and Control · Electrical Eng. & Systems 2026-05-12 Baris Ata , Ebru Kasikaralar

With the continuous growth in communication network complexity and traffic volume, communication load balancing solutions are receiving increasing attention. Specifically, reinforcement learning (RL)-based methods have shown impressive…

Networking and Internet Architecture · Computer Science 2023-03-30 Yi Tian Xu , Jimmy Li , Di Wu , Michael Jenkin , Seowoo Jang , Xue Liu , Gregory Dudek

Background. Software companies need to manage and refactor Technical Debt issues. Therefore, it is necessary to understand if and when refactoring Technical Debt should be prioritized with respect to developing features or fixing bugs.…

Software Engineering · Computer Science 2020-01-31 Valentina Lenarduzzi , Terese Besker , Davide Taibi , Antonio Martini , Francesca Arcelli Fontana

Scaling end-to-end reinforcement learning to control real robots from vision presents a series of challenges, in particular in terms of sample efficiency. Against end-to-end learning, state representation learning can help learn a compact,…

Machine Learning · Computer Science 2019-06-25 Antonin Raffin , Ashley Hill , René Traoré , Timothée Lesort , Natalia Díaz-Rodríguez , David Filliat

Stateful policies play an important role in reinforcement learning, such as handling partially observable environments, enhancing robustness, or imposing an inductive bias directly into the policy structure. The conventional method for…

Machine Learning · Computer Science 2023-11-08 Firas Al-Hafez , Guoping Zhao , Jan Peters , Davide Tateo

Deep Reinforcement Learning (RL) is mainly studied in a setting where the training and the testing environments are similar. But in many practical applications, these environments may differ. For instance, in control systems, the robot(s)…

Machine Learning · Computer Science 2022-10-25 Jean-Baptiste Gaya , Laure Soulier , Ludovic Denoyer

In a Human-in-the-Loop paradigm, a robotic agent is able to act mostly autonomously in solving a task, but can request help from an external expert when needed. However, knowing when to request such assistance is critical: too few requests…

Designing incentives for an adapting population is a ubiquitous problem in a wide array of economic applications and beyond. In this work, we study how to design additional rewards to steer multi-agent systems towards desired policies…

Machine Learning · Computer Science 2025-02-11 Jiawei Huang , Vinzenz Thoma , Zebang Shen , Heinrich H. Nax , Niao He

In this paper, we study a new Workforce Scheduling and Routing Problem, denoted Multiperiod Workforce Scheduling and Routing Problem with Dependent Tasks. In this problem, customers request services from a company. Each service is composed…

Artificial Intelligence · Computer Science 2020-08-10 Dilson Lucas Pereira , Júlio César Alves , Mayron César de Oliveira Moreira

Solving exercise problems by yourself is a vital part of developing a mechanical understanding. Yet, most mechanics lectures have more than 200 participants, so the workload for manually creating and correcting assignments limits the number…

Physics Education · Physics 2023-08-25 Michael H. Gfrerer , Benjamin Marussig , Katharina Maitz , Mia M. Bangerl

Many sequential decision-making problems that are currently automated, such as those in manufacturing or recommender systems, operate in an environment where there is either little uncertainty, or zero risk of catastrophe. As companies and…

Machine Learning · Computer Science 2023-04-04 Marc Rigter

Large-scale conversational systems typically rely on a skill-routing component to route a user request to an appropriate skill and interpretation to serve the request. In such system, the agent is responsible for serving thousands of skills…

Computation and Language · Computer Science 2023-06-09 Ting-Wei Wu , Fatemeh Sheikholeslami , Mohammad Kachuee , Jaeyoung Do , Sungjin Lee

Model-based next state prediction and state value prediction are slow to converge. To address these challenges, we do the following: i) Instead of a neural network, we do model-based planning using a parallel memory retrieval system (which…

Artificial Intelligence · Computer Science 2023-02-02 John Chong Min Tan , Mehul Motani

When fine-tuning Deep Neural Networks (DNNs) to new data, DNNs are prone to overwriting network parameters required for task-specific functionality on previously learned tasks, resulting in a loss of performance on those tasks. We propose…

Machine Learning · Computer Science 2025-01-22 Christopher Angelini , Nidhal Bouaynaya

As Deep Neural Networks (DNNs) are rapidly being adopted within large software systems, software developers are increasingly required to design, train, and deploy such models into the systems they develop. Consequently, testing and…

Software Engineering · Computer Science 2023-01-30 Jinhan Kim , Nargiz Humbatova , Gunel Jahangirova , Paolo Tonella , Shin Yoo

Deep reinforcement learning (RL) algorithms have achieved great success on a wide variety of sequential decision-making tasks. However, many of these algorithms suffer from high sample complexity when learning from scratch using…

Machine Learning · Statistics 2020-06-15 Michael Wan , Tanmay Gangwani , Jian Peng

The common approach for local navigation on challenging environments with legged robots requires path planning, path following and locomotion, which usually requires a locomotion control policy that accurately tracks a commanded velocity.…

Robotics · Computer Science 2022-09-27 Nikita Rudin , David Hoeller , Marko Bjelonic , Marco Hutter

Inconsistent values are commonly encountered in real-world applications, which can negatively impact data analysis and decision-making. While existing research primarily focuses on identifying the smallest removal set to resolve…

Data Structures and Algorithms · Computer Science 2025-12-23 Haoda Li , Jiahui Chen , Yu Sun , Shaoxu Song , Haiwei Zhang , Xiaojie Yuan

Lane change is a crucial vehicle maneuver which needs coordination with surrounding vehicles. Automated lane changing functions built on rule-based models may perform well under pre-defined operating conditions, but they may be prone to…

Robotics · Computer Science 2018-04-24 Pin Wang , Ching-Yao Chan , Arnaud de La Fortelle

Deep Reinforcement Learning is a promising paradigm for robotic control which has been shown to be capable of learning policies for high-dimensional, continuous control of unmodeled systems. However, RoboticReinforcement Learning currently…

Robotics · Computer Science 2019-09-23 W. Cannon Lewis , Mark Moll , Lydia E. Kavraki