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Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their satisfaction or dissatisfaction with diverse conversational…

A Chatbot serves as a communication tool between a human user and a machine to achieve an appropriate answer based on the human input. In more recent approaches, a combination of Natural Language Processing and sequential models are used to…

Computation and Language · Computer Science 2023-09-11 Nura Esfandiari , Kourosh Kiani , Razieh Rastgoo

The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands…

Artificial Intelligence · Computer Science 2020-10-06 Jan Deriu , Don Tuggener , Pius von Däniken , Jon Ander Campos , Alvaro Rodrigo , Thiziri Belkacem , Aitor Soroa , Eneko Agirre , Mark Cieliebak

The advent of generative AI tools has had a profound impact on societies globally, transcending geographical boundaries. Understanding these tools' global reception and utilization is crucial for service providers and policymakers in…

Computers and Society · Computer Science 2025-03-24 Taichi Murayama , Kunihiro Miyazaki , Yasuko Matsubara , Yasushi Sakurai

Bioscientists frequently seek to visualize the biological systems they have empirically characterized and reported in the literature. Realizing such visualizations requires biological structure modeling, an inherently complex process that…

Human-Computer Interaction · Computer Science 2026-05-20 Donggang Jia , Yunhai Wang , Ivan Viola

Conversational search presents opportunities to support users in their search activities to improve the effectiveness and efficiency of search while reducing their cognitive load. Limitations of the potential competency of conversational…

Human-Computer Interaction · Computer Science 2021-04-12 Abhishek Kaushik , Gareth J. F. Jones

People can generate high-quality ideas by building on each other's ideas. By enabling individuals to contribute their ideas at their own comfortable time and method (i.e., asynchronous ideation), they can deeply engage in ideation and…

Human-Computer Interaction · Computer Science 2025-03-06 Joongi Shin , Ankit Khatri , Michael A. Hedderich , Andrés Lucero , Antti Oulasvirta

We present CharacterChat, a concept and chatbot to support writers in creating fictional characters. Concretely, writers progressively turn the bot into their imagined character through conversation. We iteratively developed CharacterChat…

Human-Computer Interaction · Computer Science 2021-06-24 Oliver Schmitt , Daniel Buschek

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed.…

Human-Computer Interaction · Computer Science 2020-03-24 Ziang Xiao , Michelle X. Zhou , Q. Vera Liao , Gloria Mark , Changyan Chi , Wenxi Chen , Huahai Yang

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

Computation and Language · Computer Science 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…

Human-Computer Interaction · Computer Science 2024-06-17 Jacob Penney , João Felipe Pimentel , Igor Steinmacher , Marco A. Gerosa

Supporting users in protecting sensitive information when using conversational agents (CAs) is crucial, as users may undervalue privacy protection due to outdated, partial, or inaccurate knowledge about privacy in CAs. Although privacy…

Human-Computer Interaction · Computer Science 2026-03-23 Mohammad Hadi Nezhad , Francisco Enrique Vicente Castro , Ivon Arroyo

Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real…

Human-Computer Interaction · Computer Science 2025-10-15 Rose E. Guingrich , Michael S. A. Graziano

Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis,…

Human-Computer Interaction · Computer Science 2020-11-13 Mlađan Jovanović , Marcos Baez , Fabio Casati

Human-AI co-creativity involves humans and AI collaborating on a shared creative product as partners. In a creative collaboration, communication is an essential component among collaborators. In many existing co-creative systems users can…

Human-Computer Interaction · Computer Science 2022-06-07 Jeba Rezwana , Mary Lou Maher

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Artificial Intelligence · Computer Science 2017-09-15 Mahipal Jadeja , Neelanshi Varia

Chatbots have garnered interest as conversational interfaces for a variety of tasks. While general design guidelines exist for chatbot interfaces, little work explores analytical chatbots that support conversing with data. We explore…

Human-Computer Interaction · Computer Science 2022-03-17 Vidya Setlur , Melanie Tory

This paper investigates how collaborative AI systems can enhance user agency in identifying and evaluating misinformation on social media platforms. Traditional methods, such as personal judgment or basic fact-checking, often fall short…

Human-Computer Interaction · Computer Science 2025-07-01 Varun Sangwan , Heidi Makitalo

Collaborative scientific authoring is increasingly being supported by software tools. Traditionally, desktop-based authoring tools had the most advanced editing features, allowed for more formatting options, and included more import/export…

Digital Libraries · Computer Science 2018-04-23 Afshin Sadeghi , Mahdi Jaberzadeh Ansari , Johannes Wilm , Christoph Lange

The use of natural language interfaces in the field of human-computer interaction is undergoing intense study through dedicated scientific and industrial research. The latest contributions in the field, including deep learning approaches…

Computation and Language · Computer Science 2024-02-07 Quim Motger , Xavier Franch , Jordi Marco
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