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The goal of Airbnb search is to match guests with the ideal accommodation that fits their travel needs. This is a challenging problem, as popular search locations can have around a hundred thousand available homes, and guests themselves…

One of the long-standing questions in search systems is the role of diversity in results. From a product perspective, showing diverse results provides the user with more choice and should lead to an improved experience. However, this…

Information Retrieval · Computer Science 2020-04-07 Mustafa Abdool , Malay Haldar , Prashant Ramanathan , Tyler Sax , Lanbo Zhang , Aamir Mansawala , Shulin Yang , Thomas Legrand

Airbnb, a two-sided online marketplace connecting guests and hosts, offers a diverse and unique inventory of accommodations, experiences, and services. Search filters play an important role in helping guests navigate this variety by…

Information Retrieval · Computer Science 2026-03-02 Hao Li , Kedar Bellare , Siyu Yang , Sherry Chen , Liwei He , Stephanie Moyerman , Sanjeev Katariya

Airbnb search must balance a worldwide, highly varied supply of homes with guests whose location, amenity, style, and price expectations differ widely. Meeting those expectations hinges on an efficient retrieval stage that surfaces only the…

Airbnb is a two-sided marketplace, bringing together hosts who own listings for rent, with prospective guests from around the globe. Applying neural network-based learning to rank techniques has led to significant improvements in matching…

Information Retrieval · Computer Science 2023-08-09 Malay Haldar , Mustafa Abdool , Liwei He , Dillon Davis , Huiji Gao , Sanjeev Katariya

The application to search ranking is one of the biggest machine learning success stories at Airbnb. Much of the initial gains were driven by a gradient boosted decision tree model. The gains, however, plateaued over time. This paper…

As a two-sided marketplace, Airbnb brings together hosts who own listings for rent with prospective guests from around the globe. Results from a guest's search for listings are displayed primarily through two interfaces: (1) as a list of…

At Airbnb, an online marketplace for stays and experiences, guests often spend weeks exploring and comparing multiple items before making a final reservation request. Each reservation request may then potentially be rejected or cancelled by…

Information Retrieval · Computer Science 2023-05-31 Chun How Tan , Austin Chan , Malay Haldar , Jie Tang , Xin Liu , Mustafa Abdool , Huiji Gao , Liwei He , Sanjeev Katariya

The application of deep learning to search ranking was one of the most impactful product improvements at Airbnb. But what comes next after you launch a deep learning model? In this paper we describe the journey beyond, discussing what we…

Our research group wanted to take on the difficult task of predicting prices in a dynamic market. And short term rentals such as Airbnb listings seemed to be the perfect proving ground to do such a thing. Airbnb has revolutionized the…

Machine Learning · Computer Science 2023-08-15 Sam Chapman , Seifey Mohammad , Kimberly Villegas

Correctly pricing products or services in an online marketplace presents a challenging problem and one of the critical factors for the success of the business. When users are looking to buy an item they typically search for it. Query…

Machine Learning · Computer Science 2019-11-19 Jiawei Wen , Hossein Vahabi , Mihajlo Grbovic

Booking.com is a virtual two-sided marketplace where guests and accommodation providers are the two distinct stakeholders. They meet to satisfy their respective and different goals. Guests want to be able to choose accommodations from a…

Information Retrieval · Computer Science 2018-02-12 Themis Mavridis , Pablo Estevez , Lucas Bernardi

Airbnb is an online marketplace that connects hosts and guests to unique stays and experiences. When guests stay at homes booked on Airbnb, there are a small fraction of stays that lead to support needed from Airbnb's Customer Support (CS),…

Machine Learning · Computer Science 2025-03-24 Do-kyum Kim , Han Zhao , Huiji Gao , Liwei He , Malay Haldar , Sanjeev Katariya

There are three fundamental asks from a ranking algorithm: it should scale to handle a large number of items, sort items accurately by their utility, and impose a total order on the items for logical consistency. But here's the catch-no…

Information Retrieval · Computer Science 2025-06-03 Malay Haldar , Daochen Zha , Huiji Gao , Liwei He , Sanjeev Katariya

Airbnb is a leader in offering travel accommodations. Airbnb has historically relied on structured data to understand, rank, and recommend listings to guests due to the limited capabilities and associated complexity arising from extracting…

Machine Learning · Computer Science 2026-01-08 Guillaume Guy , Mihajlo Grbovic , Chun How Tan , Han Zhao

Figuring out the price of a listed Airbnb rental is an important and difficult task for both the host and the customer. For the former, it can enable them to set a reasonable price without compromising on their profits. For the customer, it…

Machine Learning · Computer Science 2021-12-14 Aditya Ahuja , Aditya Lahiri , Aniruddha Das

The expansion of short-term rental platforms, such as Airbnb, has significantly disrupted local housing markets, often leading to increased rental prices and housing affordability issues. Accurately forecasting regional Airbnb market trends…

Artificial Intelligence · Computer Science 2025-11-19 Hongju Lee , Youngjun Park , Jisun An , Dongman Lee

Recommender Systems have been the cornerstone of online retailers. Traditionally they were based on rules, relevance scores, ranking algorithms, and supervised learning algorithms, but now it is feasible to use reinforcement learning…

Information Retrieval · Computer Science 2021-10-08 Lucas Farris

Evaluation plays a crucial role in the development of ranking algorithms on search and recommender systems. It enables online platforms to create user-friendly features that drive commercial success in a steady and effective manner. The…

Information Retrieval · Computer Science 2025-08-04 Qing Zhang , Alex Deng , Michelle Du , Huiji Gao , Liwei He , Sanjeev Katariya

In the burgeoning market of short-term rentals, understanding pricing dynamics is crucial for a range of stake-holders. This study delves into the factors influencing Airbnb pricing in major European cities, employing a comprehensive…

General Economics · Economics 2024-07-03 Trinath Sai Subhash Reddy Pittala , Uma Maheswara R Meleti , Hemanth Vasireddy
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