Related papers: Let Community Rules Be Reflected in Online Content…
Growing amount of comments make online discussions difficult to moderate by human moderators only. Antisocial behavior is a common occurrence that often discourages other users from participating in discussion. We propose a neural network…
Social media platforms face increasing scrutiny over the rapid spread of misinformation. In response, many have adopted community-based content moderation systems, including Community Notes (formerly Birdwatch) on X (formerly Twitter),…
Conversational moderation of online communities is crucial to maintaining civility for a constructive environment, but it is challenging to scale and harmful to moderators. The inclusion of sophisticated natural language generation modules…
Social media platforms like Facebook and Reddit host thousands of user-governed online communities. These platforms sanction communities that frequently violate platform policies; however, public perceptions of such sanctions remain…
Social media platforms increasingly rely on crowdsourced moderation systems like Community Notes to combat misinformation at scale. However, these systems face challenges from rater bias and potential manipulation, which may undermine their…
Many people rely on online social networks as sources of news and information, and the spread of media content with ideologies across the political spectrum influences online discussions and impacts actions offline. To examine the impact of…
The Web 2.0 fosters the creation of communities by offering users a wide array of social software tools. While the success of these tools is based on their ability to support different interaction patterns among users by imposing as few…
How can online communities execute a focused vision for their space? Curation offers one approach, where community leaders manually select content to share with the community. Curation enables leaders to shape a space that matches their…
Social media platforms connect billions, but their business models often amplify societal harm through misinformation, which is linked to polarization, violence, and declining mental health. Current governance frameworks, such as the U.S.…
Content moderation is the process of screening and monitoring user-generated content online. It plays a crucial role in stopping content resulting from unacceptable behaviors such as hate speech, harassment, violence against specific…
The expansion of the attention economy has led to the growing issue of inappropriate content being posted by profit-driven users. Previous countermeasures against inappropriate content have relied on moderation, which raises ethical…
Moderators of online communities often employ comment deletion as a tool. We ask here whether, beyond the positive effects of shielding a community from undesirable content, does comment removal actually cause the behavior of the comment's…
Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into…
Generative AI is altering how we work, learn, communicate, and participate in online communities. How might online communities be changed by generative AI? To start addressing this question, we focused on online community moderators'…
Despite the common use of rule-based tools for online content moderation, human moderators still spend a lot of time monitoring them to ensure that they work as intended. Based on surveys and interviews with Reddit moderators who use…
A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the importance of highlighting norm-adhering examples and…
Moderating content in social media platforms is a formidable challenge due to the unprecedented scale of such systems, which typically handle billions of posts per day. Some of the largest platforms such as Facebook blend machine learning…
Online abuse is becoming an increasingly prevalent issue in modern-day society, with 41 percent of Americans having experienced online harassment in some capacity in 2021. People who identify as women, in particular, can be subjected to a…
There is an ongoing debate about how to moderate toxic speech on social media and the impact of content moderation on online discourse. This paper proposes and validates a methodology for measuring the content-moderation-induced distortions…
With significant advances in generative AI, new technologies are rapidly being deployed with generative components. Generative models are typically trained on large datasets, resulting in model behaviors that can mimic the worst of the…