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Meal delivery services provided by platforms with integrated delivery systems are becoming increasingly popular. This paper adopts a rolling horizon approach to solve the meal delivery routing problem (MDRP). To improve delivery efficiency…
Grocery home delivery services require customers to be present when their deliveries arrive. Hence, the grocery retailer and the customer must mutually agree on a time window during which the delivery can be guaranteed. This concept is…
We consider a meal delivery service fulfilling dynamic customer requests given a set of couriers over the course of a day. A courier's duty is to pick-up an order from a restaurant and deliver it to a customer. We model this service as a…
On-demand delivery has become increasingly popular around the world. Motivated by a large grocery chain store who offers fast on-demand delivery services, we model and solve a stochastic dynamic driver dispatching and routing problem for…
Due to the rapid development of online food ordering platforms and rocketing growth of demand, the market is about to saturate soon, and the future trend is to seek efficient utilization of resources. Specifically speaking, food company…
The global food delivery market provides many opportunities for AI-based services that can improve the efficiency of feeding the world. This paper presents the Cloud Kitchen platform as a decision-making tool for restaurants with food…
We present how we formalize the waiting tables task in a restaurant as a robot planning problem. This formalization was used to test our recently developed algorithms that allow for optimal planning for achieving multiple independent tasks…
Poor diet and nutrition in the United States has immense financial and health costs, and development of new tools for diet planning could help families better balance their financial and temporal constraints with the quality of their diet…
Same-day delivery for e-commerce has become a popular service. Companies usually offer several time delivery options with the earliest one being next hour delivery. Due to tight delivery deadlines and thin margins, companies often find it…
We study a common delivery problem encountered in nowadays online food-ordering platforms: Customers order dishes online, and the restaurant delivers the food after receiving the order. Specifically, we study a problem where $k$ vehicles of…
Given a stream of food orders and available delivery vehicles, how should orders be assigned to vehicles so that the delivery time is minimized? Several decisions have to be made: (1) assignment of orders to vehicles, (2) grouping orders…
Attended Home Delivery (AHD) systems are used whenever a supplying company offers online shopping services that require that customers must be present when their deliveries arrive. Therefore, the supplying company and the customer must both…
Micro-delivery services offer promising solutions for on-demand city logistics, but their success relies on efficient real-time delivery operations and fleet management. On-demand meal delivery platforms seek to optimize real-time…
We study the tactical time slot management problem under mixed logit demand for attended home delivery in subscription settings. We propose a static mixed-integer linear programming model that integrates delivery slot assortment, price…
With the rapid increase in congestion, alternative solutions are needed to efficiently use the capacity of our existing networks. This paper focuses on exploring the emerging autonomous technologies for on-demand food delivery in congested…
Same-day deliveries (SDD) have become a new standard to satisfy the "instant gratification" of online customers. Despite the existing powerful technologies deployed in last-mile delivery, SDD services face new decision-making challenges…
This paper describes the possibility of applying a generic, cloud-based Optimisation as a Service facility to food cooking planning and scheduling in a commercial kitchen. We propose a chromosome encoding and customisation of the classic…
How to ensure accessibility to food and nutrition while food supply chains suffer from demand and supply uncertainties caused by disruptive forces such as the COVID-19 pandemic and natural disasters is an emerging and critical issue.…
Formal coordination mechanisms are of growing importance as human-based service delivery becomes more globalized and informal mechanisms are no longer effective. Further it is becoming apparent that business environments, communication…
Staff scheduling is a well-known problem in operations research and finds its application at hospitals, airports, supermarkets, and many others. Its goal is to assign shifts to staff members such that a certain objective function, e.g.…