Related papers: Forecasting Live Chat Intent from Browsing History

Conversational systems are of primary interest in the AI community. Chatbots are increasingly being deployed to provide round-the-clock support and to increase customer engagement. Many of the commercial bot building frameworks follow a…

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances.…

Context: User intent modeling is a crucial process in Natural Language Processing that aims to identify the underlying purpose behind a user's request, enabling personalized responses. With a vast array of approaches introduced in the…

To handle ambiguous and open-ended requests, Large Language Models (LLMs) are increasingly trained to interact with users to surface intents they have not yet expressed (e.g., ask clarification questions). However, users are often ambiguous…

Web search engines are frequently used to access information about products. This has increased in recent times with the rising popularity of e-commerce. However, there is limited understanding of what users search for and their intents…

Task oriented Dialogue Systems generally employ intent detection systems in order to map user queries to a set of pre-defined intents. However, user queries appearing in natural language can be easily ambiguous and hence such a direct…

Conversational systems have a Natural Language Understanding (NLU) module. In this module, there is a task known as an intent classification that aims at identifying what a user is attempting to achieve from an utterance. Previous works use…

In recent years, chat-bot has become a new type of intelligent terminal to guide users to consume services. However, it is criticized most that the services it provides are not what users expect or most expect. This defect mostly dues to…

This thesis contributes a structured inquiry into the open actuarial mathematics problem of modelling user behaviour using machine learning methods, in order to predict purchase intent of non-life insurance products. It is valuable for a…

Improving the effectiveness of human-robot interaction requires social robots to accurately infer human goals through robust intention understanding. This challenge is particularly critical in multimodal settings, where agents must…

In the era of conversational AI, generating accurate and contextually appropriate service responses remains a critical challenge. A central question remains: Is explicit intent recognition a prerequisite for generating high-quality service…

There is a semantic gap between the high-level intents of network operators and the low-level configurations that achieve the intents. Previous works tried to bridge the gap using verification or synthesis techniques, both requiring formal…

Large language models (LLMs) have showcased remarkable capabilities in conversational AI, enabling open-domain responses in chat-bots, as well as advanced processing of conversations like summarization, intent classification, and insights…

What are the intents or goals behind human interactions with image search engines? Knowing why people search for images is of major concern to Web image search engines because user satisfaction may vary as intent varies. Previous analyses…

Intent-aware session recommendation (ISR) is pivotal in discerning user intents within sessions for precise predictions. Traditional approaches, however, face limitations due to their presumption of a uniform number of intents across all…

Human intention-based systems enable robots to perceive and interpret user actions to interact with humans and adapt to their behavior proactively. Therefore, intention prediction is pivotal in creating a natural interaction with social…

In e-commerce, a user tends to search for the desired product by issuing a query to the search engine and examining the retrieved results. If the search engine was successful in correctly understanding the user's query, it will return…

Understanding user intents from UI interaction trajectories remains a challenging, yet crucial, frontier in intelligent agent development. While massive, datacenter-based, multi-modal large language models (MLLMs) possess greater capacity…

User intention which often changes dynamically is considered to be an important factor for modeling users in the design of recommendation systems. Recent studies are starting to focus on predicting user intention (what users want) beyond…

Goal oriented dialogue systems have become a prominent customer-care interaction channel for most businesses. However, not all interactions are smooth, and customer intent misunderstanding is a major cause of dialogue failure. We show that…