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In this paper, we show that counterfactual explanations of confidence scores help users better understand and better trust an AI model's prediction in human-subject studies. Showing confidence scores in human-agent interaction systems can…
Increasingly complex learning methods such as boosting, bagging and deep learning have made ML models more accurate, but harder to understand and interpret. A tradeoff between performance and intelligibility is often to be faced, especially…
Artificial intelligence (AI) and machine learning (ML) are increasingly used to generate data for downstream analyses, yet naively treating these predictions as true observations can lead to biased results and incorrect inference. Wang et…
Understanding and interpreting how machine learning (ML) models make decisions have been a big challenge. While recent research has proposed various technical approaches to provide some clues as to how an ML model makes individual…
Previous work has highlighted that existing post-hoc explanation methods exhibit disparities in explanation fidelity (across 'race' and 'gender' as sensitive attributes), and while a large body of work focuses on mitigating these issues at…
Explainable AI (XAI) has unfolded in two distinct research directions with, on the one hand, post-hoc methods that explain the predictions of a pre-trained black-box model and, on the other hand, self-explainable models (SEMs) which are…
Typically, machine learning models are trained and evaluated without making any distinction between users (e.g, using traditional hold-out and cross-validation). However, this produces inaccurate performance metrics estimates in multi-user…
Scaled post-training now drives many of the largest capability gains in language models (LMs), yet its effect on pretrained knowledge remains poorly understood. Not all forgetting is equal: Forgetting one fact (e.g., a U.S. president or an…
Adaptive Conformal Inference (ACI) provides distribution-free prediction intervals with asymptotic coverage guarantees for time series under distribution shift. However, ACI only adapts the quantile threshold -- it cannot shift the interval…
Machine learning models are primarily judged by predictive performance, especially in applied settings. Once a model reaches high accuracy, its explanation is often assumed to be correct and trustworthy. This assumption raises an overlooked…
Recommender systems are central to digital platforms, yet they face a fundamental trade-off between accuracy and explainability. Black-box models achieve strong performance but lack interpretability needed for trust and adoption. Existing…
The assumption that prediction-equivalent models produce equivalent explanations underlies many practices in explainable AI, including model selection, auditing, and regulatory evaluation. In this work, we show that this assumption does not…
Feature importance estimates that inform users about the degree to which given inputs influence the output of a predictive model are crucial for understanding, validating, and interpreting machine-learning models. However, providing fast…
State-of-the-art natural language generation evaluation metrics are based on black-box language models. Hence, recent works consider their explainability with the goals of better understandability for humans and better metric analysis,…
Linearly transforming stimulus representations of deep neural networks yields high-performing models of behavioral and neural responses to complex stimuli. But does the test accuracy of such predictions identify genuine representational…
The task of hot-refresh model upgrades of image retrieval systems plays an essential role in the industry but has never been investigated in academia before. Conventional cold-refresh model upgrades can only deploy new models after the…
Achieving backward compatibility when rolling out new models can highly reduce costs or even bypass feature re-encoding of existing gallery images for in-production visual retrieval systems. Previous related works usually leverage losses…
Explanation methods and their evaluation have become a significant issue in explainable artificial intelligence (XAI) due to the recent surge of opaque AI models in decision support systems (DSS). Since the most accurate AI models are…
Presenting a predictive model's performance is a communication bottleneck that threatens collaborations between data scientists and subject matter experts. Accuracy and error metrics alone fail to tell the whole story of a model - its…
Explanation faithfulness of model predictions in natural language processing is typically evaluated on held-out data from the same temporal distribution as the training data (i.e. synchronous settings). While model performance often…