Related papers: Digital capabilities assessment for supporting the…
Personal services can be found in sectors such as education, retail, hospitality, and craftsmanship. As of today, personal service firms lack the know-how and experience on how to implement processes and practices to effectively build…
Today it is crucial for organizations to pay even greater attention on quality management as the importance of this function in achieving ultimate business objectives is increasingly becoming clearer. Importance of the Quality Management…
Digital solutions have substantially contributed to the growth and dissemination of education. The distance education modality has been presented as an opportunity for worldwide students in many types of courses. However, projects of…
In today's rapidly evolving digital landscape, organisations face escalating cyber threats that can disrupt operations, compromise sensitive data, and inflict financial and reputational harm. A key reason for this lies in the organisations'…
This early work aims to allow organizations to diagnose their capacity to properly adopt microservices through initial milestones of a Microservice Maturity Model (MiMMo). The objective is to prepare the way towards a general framework to…
Digital experimentation and measurement (DEM) capabilities -- the knowledge and tools necessary to run experiments with digital products, services, or experiences and measure their impact -- are fast becoming part of the standard toolkit of…
Purpose: The new competitive environment characterized by innovation and constant change is forcing a new organizational behavior. This requires a digital transformation of SMEs based on collective performance determinants. SMEs have…
In the rapidly evolving digital landscape, where organisations are increasingly vulnerable to cybersecurity threats, Cybersecurity Capability Maturity Models (CCMMs) emerge as pivotal tools in enhancing organisational cybersecurity posture.…
Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation.…
In today's era of innovation of technological progression, digitalisation has not only transformed individual lives but also has a prominent influence on business activities. The world is surviving in a global yet complex technological…
Digital divide has been a common concern during the past two or three decades; traditionally, it refers to a gap between developed and developing countries in the adoption and use of digital technologies. Given the importance of the topic,…
There is still a limited understanding of the necessary skill, talent, and expertise to manage digital technologies as a crucial enabler of the hospitals ability to adequately sense and respond to patient needs and wishes, i.e., patient…
Resilience has become an emerging topic in various fields of academic research. In spite of its widespread use, there remains conceptual confusion over what resilience means particularly in multi-disciplinary studies including the field of…
There is a growing interest in utilizing digital services, such as software apps and cloud-based software services. The utilization of digital services is increasing more rapidly than any other segment of world trade. The availability of…
Big data analytics has an extremely significant impact on many areas in all businesses and industries including hospitality. This study aims to guide information technology (IT) professionals in hospitality on their big data expedition. In…
With the rapid integration of Machine Learning (ML) in business applications and processes, it is crucial to ensure the quality, reliability and reproducibility of such systems. We suggest a methodical approach towards ML system quality…
The lack of security in information systems has caused numerous financial and moral losses to several organizations. The organizations have a series of information security measures recommended by literature and international standards.…
The use of mobile payment services is an essential contributor to financial inclusion in emerging markets. Unfortunately, the service has become a platform for fraud. Mobile payment users need to be digitally resilient to continue using the…
Small and Medium Enterprises (SMEs) now generate digital data at an unprecedented rate from online transactions, social media marketing and associated customer interactions, online product or service reviews and feedback, clinical…
Large companies are fully engaged in their digital transformation, specifically in developing strategic Business Intelligence (BI) projects. They have a Digital Strategy and top-level executives managing the change. BI projects are also…