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LLM-powered applications are highly susceptible to the quality of user prompts, and crafting high-quality prompts can often be challenging especially for domain-specific applications. This paper presents a novel dynamic context-aware prompt…
Recent studies on pre-trained vision/language models have demonstrated the practical benefit of a new, promising solution-building paradigm in AI where models can be pre-trained on broad data describing a generic task space and then adapted…
Artificial Intelligence (AI) models deployed in production frequently face challenges in maintaining their performance in non-stationary environments. This issue is particularly noticeable in medical settings, where temporal dataset shifts…
After a very long winter, the Artificial Intelligence (AI) spring is here. Or, so it seems over the last three years. AI has the potential to impact many areas of human life - personal, social, health, education, professional. In this…
Providing high quality explanations for AI predictions based on machine learning is a challenging and complex task. To work well it requires, among other factors: selecting a proper level of generality/specificity of the explanation;…
Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling…
While current chat-based AI assistants primarily operate reactively, responding only when prompted by users, there is significant potential for these systems to proactively assist in tasks without explicit invocation, enabling a…
Significant digitalization of financial services in a short period of time has led to an urgent demand to have autonomous, transparent and real-time credit risk decision making systems. The traditional machine learning models are effective…
Developing intelligent virtual characters has attracted a lot of attention in the recent years. The process of creating such characters often involves a team of creative authors who describe different aspects of the characters in natural…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…
Conversation designers continue to face significant obstacles when creating production quality task-oriented dialogue systems. The complexity and cost involved in schema development and data collection is often a major barrier for such…
The development of autonomous tool-use agents for complex, long-horizon tasks in collaboration with human users has become the frontier of agentic research. During multi-turn Human-AI interactions, the dynamic and uncertain nature of user…
Small language models are attractive for production deployment due to their low cost, fast inference, and ease of specialization. However, adapting them to a specific task remains a challenging engineering loop, driven not by training…
Effective prompting of generative AI is challenging for many users, particularly in expressing context for comprehension tasks such as explaining spreadsheet formulas, Python code, and text passages. Prompt middleware aims to address this…
The rapid advancement of Generative AI has catalyzed the emergence of autonomous AI agents, presenting unprecedented challenges for enterprise computing infrastructures. Current enterprise API architectures are predominantly designed for…
Scientific discovery is often slowed by the manual development of computational tools needed to analyze complex experimental data. Building such tools is costly and time-consuming because scientists must iteratively review literature, test…
One of the several obstacles in the widespread use of AI systems is the lack of requirements of interpretability that can enable a layperson to ensure the safe and reliable behavior of such systems. We extend the analysis of an agent…
Avaya Conversational Intelligence(ACI) is an end-to-end, cloud-based solution for real-time Spoken Language Understanding for call centers. It combines large vocabulary, real-time speech recognition, transcript refinement, and entity and…
Natural-language instance navigation becomes challenging when the initial user request does not uniquely specify the target instance. A practical agent should reduce the user's burden by actively asking only the information needed to…
Recent advances in conversational AI have been substantial, but developing real-time systems for perceptual task guidance remains challenging. These systems must provide interactive, proactive assistance based on streaming visual inputs,…