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Related papers: BotEval: Facilitating Interactive Human Evaluation

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Text evaluation has historically posed significant challenges, often demanding substantial labor and time cost. With the emergence of large language models (LLMs), researchers have explored LLMs' potential as alternatives for human…

Computation and Language · Computer Science 2023-08-15 Chi-Min Chan , Weize Chen , Yusheng Su , Jianxuan Yu , Wei Xue , Shanghang Zhang , Jie Fu , Zhiyuan Liu

Demand for mental health support through AI chatbots is surging, though current systems present several limitations, like sycophancy or overvalidation, and reinforcement of maladaptive beliefs. A core obstacle to the creation of better…

Computation and Language · Computer Science 2025-12-08 José Pombal , Maya D'Eon , Nuno M. Guerreiro , Pedro Henrique Martins , António Farinhas , Ricardo Rei

The lack of time-efficient and reliable evaluation methods hamper the development of conversational dialogue systems (chatbots). Evaluations requiring humans to converse with chatbots are time and cost-intensive, put high cognitive demands…

Artificial Intelligence · Computer Science 2020-10-06 Jan Deriu , Don Tuggener , Pius von Däniken , Jon Ander Campos , Alvaro Rodrigo , Thiziri Belkacem , Aitor Soroa , Eneko Agirre , Mark Cieliebak

We present LEGOEval, an open-source toolkit that enables researchers to easily evaluate dialogue systems in a few lines of code using the online crowdsource platform, Amazon Mechanical Turk. Compared to existing toolkits, LEGOEval features…

Artificial Intelligence · Computer Science 2021-05-06 Yu Li , Josh Arnold , Feifan Yan , Weiyan Shi , Zhou Yu

Although human evaluation remains the gold standard for open-domain dialogue evaluation, the growing popularity of automated evaluation using Large Language Models (LLMs) has also extended to dialogue. However, most frameworks leverage…

Computation and Language · Computer Science 2024-10-07 John Mendonça , Isabel Trancoso , Alon Lavie

The rapid progress of Multimodal Large Language Models (MLLMs) marks a significant step toward artificial general intelligence, offering great potential for augmenting human capabilities. However, their ability to provide effective…

Artificial Intelligence · Computer Science 2026-03-03 Hengjian Gao , Kaiwei Zhang , Shibo Wang , Mingjie Chen , Qihang Cao , Xianfeng Wang , Yucheng Zhu , Xiongkuo Min , Wei Sun , Dandan Zhu , Guangtao Zhai

Despite the utility of Large Language Models (LLMs) across a wide range of tasks and scenarios, developing a method for reliably evaluating LLMs across varied contexts continues to be challenging. Modern evaluation approaches often use LLMs…

Computation and Language · Computer Science 2024-01-31 Steffi Chern , Ethan Chern , Graham Neubig , Pengfei Liu

One challenge for evaluating current sequence- or dialogue-level chatbots, such as Empathetic Open-domain Conversation Models, is to determine whether the chatbot performs in an emotionally consistent way. The most recent work only…

Computation and Language · Computer Science 2021-12-06 Chenxiao Liu , Guanzhi Deng , Tao Ji , Difei Tang , Silai Zheng

With the continuous evolution and refinement of LLMs, they are endowed with impressive logical reasoning or vertical thinking capabilities. But can they think out of the box? Do they possess proficient lateral thinking abilities? Following…

Computation and Language · Computer Science 2024-03-19 Shulin Huang , Shirong Ma , Yinghui Li , Mengzuo Huang , Wuhe Zou , Weidong Zhang , Hai-Tao Zheng

Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…

Human-Computer Interaction · Computer Science 2025-05-01 Xi Zheng , Zhuoyang Li , Xinning Gui , Yuhan Luo

Reliable evaluation is essential for developing and deploying large language models, yet in practice it often requires substantial manual effort: practitioners must identify appropriate benchmarks, reproduce heterogeneous evaluation…

Computation and Language · Computer Science 2026-03-11 Chengyu Shen , Yanheng Hou , Minghui Pan , Runming He , Zhen Hao Wong , Meiyi Qiang , Zhou Liu , Hao Liang , Peichao Lai , Zeang Sheng , Wentao Zhang

Large language models (LLMs) combined with retrieval augmented generation have enabled the deployment of domain-specific chatbots, but these systems remain prone to generating unsupported or incorrect answers. Reliable evaluation is…

Computation and Language · Computer Science 2026-03-12 Nhi Dang , Tung Le , Huy Tien Nguyen

Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived…

Human-Computer Interaction · Computer Science 2024-08-27 Ranci Ren , John W. Castro , Santiago R. Acuña , Oscar Dieste , Silvia T. Acuña

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

Large Language Models (LLMs) have demonstrated their ability to replicate human behaviors across a wide range of scenarios. However, their capability in handling complex, multi-character social interactions has yet to be fully explored,…

Computation and Language · Computer Science 2024-03-06 Yuanzhi Liang , Linchao Zhu , Yi Yang

The rapid advancements in large language models (LLMs) have presented challenges in evaluating those models. Existing evaluation methods are either reference-based or preference based, which inevitably need human intervention or introduce…

Computation and Language · Computer Science 2023-08-22 Dan Qiao , Chenfei Wu , Yaobo Liang , Juntao Li , Nan Duan

Chatbots have been an interesting application of natural language generation since its inception. With novel transformer based Generative AI methods, building chatbots have become trivial. Chatbots which are targeted at specific domains for…

Computation and Language · Computer Science 2024-06-14 Bhashithe Abeysinghe , Ruhan Circi

We present a scalable methodology for evaluating language models in multi-turn interactions, using a suite of collaborative games that require effective communication about private information. This enables an interactive scaling analysis,…

Computation and Language · Computer Science 2026-03-02 Jacob Eisenstein , Fantine Huot , Adam Fisch , Jonathan Berant , Mirella Lapata

Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…

Computation and Language · Computer Science 2026-01-23 John Mendonça , Alon Lavie , Isabel Trancoso

Scalable and reproducible policy evaluation has been a long-standing challenge in robot learning. Evaluations are critical to assess progress and build better policies, but evaluation in the real world, especially at a scale that would…

Robotics · Computer Science 2025-04-04 Zhiyuan Zhou , Pranav Atreya , You Liang Tan , Karl Pertsch , Sergey Levine
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