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Patients increasingly rely on online reviews when choosing healthcare providers, yet the sheer volume of these reviews can hinder effective decision-making. This paper summarises a mixed-methods study aimed at evaluating a proposed…

Computers and Society · Computer Science 2026-03-03 Eman Alamoudi , Ellis Solaiman

Many researchers have used tag information to improve the performance of recommendation techniques in recommender systems. Examining the tags of users will help to get their interests and leads to more accuracy in the recommendations. Since…

Information Retrieval · Computer Science 2023-10-03 Zeinab Shokrzadeh , Mohammad-Reza Feizi-Derakhshi , Mohammad-Ali Balafar , Jamshid Bagherzadeh-Mohasefi

AI based social media recommendations have great potential to improve the user experience. However, often these recommendations do not match the user interest and create an unpleasant experience for the users. Moreover, the recommendation…

Human-Computer Interaction · Computer Science 2025-08-26 AKM Bahalul Haque , A. K. M. Najmul Islam , Patrick Mikalef

For Artificial Intelligence to have a greater impact in biology and medicine, it is crucial that recommendations are both accurate and transparent. In other domains, a neurosymbolic approach of multi-hop reasoning on knowledge graphs has…

Machine Learning · Computer Science 2022-10-10 Gavin Edwards , Sebastian Nilsson , Benedek Rozemberczki , Eliseo Papa

Counterfactual explanations promote explainability in machine learning models by answering the question "how should an input instance be perturbed to obtain a desired predicted label?". The comparison of this instance before and after…

Machine Learning · Computer Science 2022-11-09 Jing Ma , Ruocheng Guo , Saumitra Mishra , Aidong Zhang , Jundong Li

In recommendation literature, explainability and fairness are becoming two prominent perspectives to consider. However, prior works have mostly addressed them separately, for instance by explaining to consumers why a certain item was…

Information Retrieval · Computer Science 2023-08-24 Ludovico Boratto , Francesco Fabbri , Gianni Fenu , Mirko Marras , Giacomo Medda

Recent legislation proposals have significantly increased the demand for eXplainable Artificial Intelligence (XAI) in many businesses, especially in so-called `high-risk' domains, such as recruitment. Within recruitment, AI has become…

Human-Computer Interaction · Computer Science 2023-09-12 Roan Schellingerhout , Francesco Barile , Nava Tintarev

Understanding the decisions made and actions taken by increasingly complex AI system remains a key challenge. This has led to an expanding field of research in explainable artificial intelligence (XAI), highlighting the potential of…

It is known that recommendations of AI-based systems can be incorrect or unfair. Hence, it is often proposed that a human be the final decision-maker. Prior work has argued that explanations are an essential pathway to help human…

Human-Computer Interaction · Computer Science 2022-05-10 Jakob Schoeffer , Maria De-Arteaga , Niklas Kuehl

Knowledge graph reasoning is the fundamental component to support machine learning applications such as information extraction, information retrieval, and recommendation. Since knowledge graphs can be viewed as the discrete symbolic…

Artificial Intelligence · Computer Science 2021-04-01 Jing Zhang , Bo Chen , Lingxi Zhang , Xirui Ke , Haipeng Ding

Research in artificial intelligence (AI)-assisted decision-making is experiencing tremendous growth with a constantly rising number of studies evaluating the effect of AI with and without techniques from the field of explainable AI (XAI) on…

Human-Computer Interaction · Computer Science 2022-06-02 Max Schemmer , Patrick Hemmer , Maximilian Nitsche , Niklas Kühl , Michael Vössing

With the emergence of Artificial Intelligence (AI)-based decision-making, explanations help increase new technology adoption through enhanced trust and reliability. However, our experimental study challenges the notion that every user…

Human-Computer Interaction · Computer Science 2024-05-01 Sabid Bin Habib Pias , Alicia Freel , Timothy Trammel , Taslima Akter , Donald Williamson , Apu Kapadia

With Artificial Intelligence (AI) becoming ubiquitous in every application domain, the need for explanations is paramount to enhance transparency and trust among non-technical users. Despite the potential shown by Explainable AI (XAI) for…

Human-Computer Interaction · Computer Science 2024-02-05 Aditya Bhattacharya

With the growing popularity of artificial intelligence used for scientific applications, the ability of attribute a result to a reasoning process from the network is in high demand for robust scientific generalizations to hold. In this work…

High Energy Physics - Experiment · Physics 2025-09-18 Margaret Voetberg , Vitor F. Grizzi , Giuseppe Cerati , Hadi Meidani , V Hewes

In recommender systems, user-item interactions can be modeled as a bipartite graph, where user and item nodes are connected by undirected edges. This graph-based view has motivated the rapid adoption of graph neural networks (GNNs), which…

Explainable Artificial Intelligence (XAI) aims to create transparency in modern AI models by offering explanations of the models to human users. There are many ways in which researchers have attempted to evaluate the quality of these XAI…

Human-Computer Interaction · Computer Science 2025-11-07 Joe Shymanski , Jacob Brue , Sandip Sen

This paper designs and implements an explainable recommendation model that integrates knowledge graphs with structure-aware attention mechanisms. The model is built on graph neural networks and incorporates a multi-hop neighbor aggregation…

Information Retrieval · Computer Science 2025-10-14 Shuangquan Lyu , Ming Wang , Huajun Zhang , Jiasen Zheng , Junjiang Lin , Xiaoxuan Sun

Graphs can represent relational information among entities and graph structures are widely used in many intelligent tasks such as search, recommendation, and question answering. However, most of the graph-structured data in practice suffers…

Information Retrieval · Computer Science 2021-12-30 Hanxiong Chen , Yunqi Li , Shaoyun Shi , Shuchang Liu , He Zhu , Yongfeng Zhang

AI explanation methods often assume a static user model, producing non-adaptive explanations regardless of expert goals, reasoning strategies, or decision contexts. Knowledge graph-based explanations, despite their capacity for grounded,…

Artificial Intelligence · Computer Science 2026-03-24 Susana Nunes , Tiago Guerreiro , Catia Pesquita

Following a fast initial breakthrough in graph based learning, Graph Neural Networks (GNNs) have reached a widespread application in many science and engineering fields, prompting the need for methods to understand their decision process.…

Machine Learning · Computer Science 2026-05-04 Antonio Longa , Steve Azzolin , Gabriele Santin , Giulia Cencetti , Pietro Liò , Bruno Lepri , Andrea Passerini