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AI for IT Operations (AIOps) aims to automate complex operational tasks, such as fault localization and root cause analysis, to reduce human workload and minimize customer impact. While traditional DevOps tools and AIOps algorithms often…

Artificial Intelligence · Computer Science 2025-01-14 Yinfang Chen , Manish Shetty , Gagan Somashekar , Minghua Ma , Yogesh Simmhan , Jonathan Mace , Chetan Bansal , Rujia Wang , Saravan Rajmohan

Large language models are increasingly being used to support network operations (NetOps) and artificial intelligence for IT operations (AIOps), including incident investigation, root-cause analysis, configuration synthesis, and limited…

Networking and Internet Architecture · Computer Science 2026-05-14 Muhammad Bilal , Jon Crowcroft , Ruizhi Wang , Xiaolong Xu , Schahram Dustdar

Cloud infrastructure is the cornerstone of the modern IT industry. However, managing this infrastructure effectively requires considerable manual effort from the DevOps engineering team. We make a case for developing AI agents powered by…

Artificial Intelligence · Computer Science 2025-06-17 Zhenning Yang , Archit Bhatnagar , Yiming Qiu , Tongyuan Miao , Patrick Tser Jern Kon , Yunming Xiao , Yibo Huang , Martin Casado , Ang Chen

The integration of Artificial Intelligence (AI) into IT Operations Management (ITOM), commonly referred to as AIOps, offers substantial potential for automating workflows, enhancing efficiency, and supporting informed decision-making.…

Software Engineering · Computer Science 2025-01-24 Arthur Vitui , Tse-Hsun Chen

With the growing reliance on the ubiquitous availability of IT systems and services, these systems become more global, scaled, and complex to operate. To maintain business viability, IT service providers must put in place reliable and cost…

Distributed, Parallel, and Cluster Computing · Computer Science 2020-05-08 Anna Levin , Shelly Garion , Elliot K. Kolodner , Dean H. Lorenz , Katherine Barabash , Mike Kugler , Niall McShane

Artificial Intelligence for IT operations (AIOps) aims to combine the power of AI with the big data generated by IT Operations processes, particularly in cloud infrastructures, to provide actionable insights with the primary goal of…

Machine Learning · Computer Science 2023-04-11 Qian Cheng , Doyen Sahoo , Amrita Saha , Wenzhuo Yang , Chenghao Liu , Gerald Woo , Manpreet Singh , Silvio Saverese , Steven C. H. Hoi

Cloud Operations (CloudOps) is a rapidly growing field focused on the automated management and optimization of cloud infrastructure which is essential for organizations navigating increasingly complex cloud environments. MontyCloud Inc. is…

The emergence of Agentic AI systems has outpaced the architectural thinking required to operate them effectively. These agents differ fundamentally from traditional software: their behavior is not fixed at deployment but continuously shaped…

Software Engineering · Computer Science 2026-01-13 Shaunak Biswas , Hiya Bhatt , Karthik Vaidhyanathan

Large language models (LLMs) are being increasingly used for planning in orchestrated multi-agent systems. However, existing LLM-based approaches often fall short of human expectations and, critically, lack effective mechanisms for users to…

Human-Computer Interaction · Computer Science 2025-09-30 Hannah Kim , Kushan Mitra , Chen Shen , Dan Zhang , Estevam Hruschka

Large Language Models (LLMs) are increasingly deployed within agentic systems - collections of interacting, LLM-powered agents that execute complex, adaptive workflows using memory, tools, and dynamic planning. While enabling powerful new…

Artificial Intelligence · Computer Science 2025-11-21 Dany Moshkovich , Sergey Zeltyn

Artificial Intelligence for IT Operations (AIOps) is an emerging interdisciplinary field arising in the intersection between the research areas of machine learning, big data, streaming analytics, and the management of IT operations. AIOps,…

In the age of large language models (LLMs), autonomous agents have emerged as a powerful paradigm for achieving general intelligence. These agents dynamically leverage tools, memory, and reasoning capabilities to accomplish user-defined…

Artificial Intelligence · Computer Science 2025-08-05 Chaojia Yu , Zihan Cheng , Hanwen Cui , Yishuo Gao , Zexu Luo , Yijin Wang , Hangbin Zheng , Yong Zhao

As software systems grow increasingly intricate, Artificial Intelligence for IT Operations (AIOps) methods have been widely used in software system failure management to ensure the high availability and reliability of large-scale…

Software Engineering · Computer Science 2024-06-25 Lingzhe Zhang , Tong Jia , Mengxi Jia , Yifan Wu , Aiwei Liu , Yong Yang , Zhonghai Wu , Xuming Hu , Philip S. Yu , Ying Li

AI for IT Operations (AIOps) is transforming how organizations manage complex software systems by automating anomaly detection, incident diagnosis, and remediation. Modern AIOps solutions increasingly rely on autonomous LLM-based agents to…

Cryptography and Security · Computer Science 2025-08-28 Dario Pasquini , Evgenios M. Kornaropoulos , Giuseppe Ateniese , Omer Akgul , Athanasios Theocharis , Petros Efstathopoulos

The rapid advancement of large language models (LLMs) has paved the way for the development of highly capable autonomous agents. However, existing multi-agent frameworks often struggle with integrating diverse capable third-party agents due…

Computation and Language · Computer Science 2024-07-11 Weize Chen , Ziming You , Ran Li , Yitong Guan , Chen Qian , Chenyang Zhao , Cheng Yang , Ruobing Xie , Zhiyuan Liu , Maosong Sun

Large Language Models (LLMs) are transforming artificial intelligence, enabling autonomous agents to perform diverse tasks across various domains. These agents, proficient in human-like text comprehension and generation, have the potential…

Artificial Intelligence · Computer Science 2024-04-10 Saikat Barua

Large language models (LLMs) have gained significant interest in industry due to their impressive capabilities across a wide range of tasks. However, the widespread adoption of LLMs presents several challenges, such as integration into…

Artificial Intelligence · Computer Science 2025-04-14 Eser Kandogan , Nikita Bhutani , Dan Zhang , Rafael Li Chen , Sairam Gurajada , Estevam Hruschka

Large language model (LLM) agents have demonstrated remarkable capabilities across various domains, gaining extensive attention from academia and industry. However, these agents raise significant concerns on AI safety due to their…

Artificial Intelligence · Computer Science 2024-12-03 Liming Dong , Qinghua Lu , Liming Zhu

Recent advances on large language models (LLMs) enable researchers and developers to build autonomous language agents that can automatically solve various tasks and interact with environments, humans, and other agents using natural language…

With the rapid development of cloud computing systems and the increasing complexity of their infrastructure, intelligent mechanisms to detect and mitigate failures in real time are becoming increasingly important. Traditional methods of…

Distributed, Parallel, and Cluster Computing · Computer Science 2025-05-20 Cheng Ji , Huaiying Luo
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