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Level assessment for foreign language students is necessary for putting them in the right level group, furthermore, interviewing students is a very time-consuming task, so we propose to automate the evaluation of speaker fluency level by…

Machine Learning · Statistics 2018-09-03 Alan Preciado-Grijalva , Ramon F. Brena

With the rise of Large Language Models (LLMs) and their ubiquitous deployment in diverse domains, measuring language model behavior on realistic data is imperative. For example, a company deploying a client-facing chatbot must ensure that…

Computation and Language · Computer Science 2023-06-30 Neel Jain , Khalid Saifullah , Yuxin Wen , John Kirchenbauer , Manli Shu , Aniruddha Saha , Micah Goldblum , Jonas Geiping , Tom Goldstein

The quality of daily spontaneous conversations is of importance towards both our well-being as well as the development of interactive social agents. Prior research directly studying the quality of social conversations has operationalized it…

Human-Computer Interaction · Computer Science 2022-07-14 Chirag Raman , Navin Raj Prabhu , Hayley Hung

The widespread use of English as a Second or Foreign Language (ESFL) has sparked a paradigm shift: ESFL is not seen merely as a deviation from standard English but as a distinct linguistic system in its own right. This shift highlights the…

Computation and Language · Computer Science 2026-04-13 Wenxi Li , Xihao Wang , Weiwei Sun

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Chatbots are designed to carry out human-like conversations across different domains, such as general chit-chat, knowledge exchange, and persona-grounded conversations. To measure the quality of such conversational agents, a dialogue…

Computation and Language · Computer Science 2022-01-19 Chen Zhang , Luis Fernando D'Haro , Thomas Friedrichs , Haizhou Li

An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…

Machine Learning · Computer Science 2019-11-21 Praveen Kumar Bodigutla , Lazaros Polymenakos , Spyros Matsoukas

Programming is a fundamentally interactive process, yet coding assistants are often evaluated using static benchmarks that fail to measure how well models collaborate with users. We introduce an interactive evaluation pipeline to examine…

Human-Computer Interaction · Computer Science 2025-02-26 Jane Pan , Ryan Shar , Jacob Pfau , Ameet Talwalkar , He He , Valerie Chen

Self-Supervised Learning (SSL) has gained traction for its ability to learn rich representations with low labeling costs, applicable across diverse downstream tasks. However, assessing the downstream-task performance remains challenging due…

Sound · Computer Science 2025-10-07 Takashi Maekaku , Keita Goto , Jinchuan Tian , Yusuke Shinohara , Shinji Watanabe

The breakthrough of generative large language models (LLMs) that can solve different tasks through chat interaction has led to a significant increase in the use of general benchmarks to assess the quality or performance of these models…

Computation and Language · Computer Science 2025-04-03 Fabio Barth , Georg Rehm

Large Language Models (LLMs) have shown strong potential as conversational agents. Yet, their effectiveness remains limited by deficiencies in robust long-term memory, particularly in complex, long-term web-based services such as online…

Computation and Language · Computer Science 2026-02-03 Tiantian Chen , Jiaqi Lu , Ying Shen , Lin Zhang

Utilizing Self-Supervised Learning (SSL) models for Speech Emotion Recognition (SER) has proven effective, yet limited research has explored cross-lingual scenarios. This study presents a comparative analysis between human performance and…

Audio and Speech Processing · Electrical Eng. & Systems 2025-05-01 Zhichen Han , Tianqi Geng , Hui Feng , Jiahong Yuan , Korin Richmond , Yuanchao Li

Evaluating text generation capabilities of large language models (LLMs) is challenging, particularly for low-resource languages where methods for direct assessment are scarce. We propose MUG-Eval, a novel framework that evaluates LLMs'…

Computation and Language · Computer Science 2025-11-11 Seyoung Song , Seogyeong Jeong , Eunsu Kim , Jiho Jin , Dongkwan Kim , Jay Shin , Alice Oh

The rapid evolution of large language models (LLMs) has transformed conversational agents, enabling complex human-machine interactions. However, evaluation frameworks often focus on single tasks, failing to capture the dynamic nature of…

Computation and Language · Computer Science 2025-02-10 Pietro Alessandro Aluffi , Patrick Zietkiewicz , Marya Bazzi , Matt Arderne , Vladimirs Murevics

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

Computation and Language · Computer Science 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

We introduce a dynamic benchmarking system for conversational agents that evaluates their performance through a single, simulated, and lengthy user$\leftrightarrow$agent interaction. The interaction is a conversation between the user and…

Computation and Language · Computer Science 2024-10-14 David Castillo-Bolado , Joseph Davidson , Finlay Gray , Marek Rosa

Large language models (LLMs) are increasingly evaluated in interactive environments to test their social intelligence. However, existing benchmarks often assume idealized communication between agents, limiting our ability to diagnose…

Artificial Intelligence · Computer Science 2026-02-06 Keyang Xuan , Pengda Wang , Chongrui Ye , Haofei Yu , Tal August , Jiaxuan You

English proficiency assessments have become a necessary metric for filtering and selecting prospective candidates for both academia and industry. With the rise in demand for such assessments, it has become increasingly necessary to have the…

Computation and Language · Computer Science 2021-12-01 Pakhi Bamdev , Manraj Singh Grover , Yaman Kumar Singla , Payman Vafaee , Mika Hama , Rajiv Ratn Shah

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

In the Emotion Recognition in Conversation task, recent investigations have utilized attention mechanisms exploring relationships among utterances from intra- and inter-speakers for modeling emotional interaction between them. However,…

Computation and Language · Computer Science 2024-09-24 Jieying Xue , Minh Phuong Nguyen , Blake Matheny , Le Minh Nguyen