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Today, AI is being increasingly used to help human experts make decisions in high-stakes scenarios. In these scenarios, full automation is often undesirable, not only due to the significance of the outcome, but also because human experts…

Artificial Intelligence · Computer Science 2020-01-08 Yunfeng Zhang , Q. Vera Liao , Rachel K. E. Bellamy

Explanations for artificial intelligence (AI) systems are intended to support the people who are impacted by AI systems in high-stakes decision-making environments, such as doctors, patients, teachers, students, housing applicants, and many…

Human-Computer Interaction · Computer Science 2025-04-16 Gennie Mansi , Naveena Karusala , Mark Riedl

AI has the potential to augment human decision making. However, even high-performing models can produce inaccurate predictions when deployed. These inaccuracies, combined with automation bias, where humans overrely on AI predictions, can…

Human-Computer Interaction · Computer Science 2025-08-12 Sarah Jabbour , David Fouhey , Nikola Banovic , Stephanie D. Shepard , Ella Kazerooni , Michael W. Sjoding , Jenna Wiens

AI-based decision support tools (ADS) are increasingly used to augment human decision-making in high-stakes, social contexts. As public sector agencies begin to adopt ADS, it is critical that we understand workers' experiences with these…

AI systems increasingly support human decision-making across domains of professional, skill-based, and personal activity. While previous work has examined how AI might affect human autonomy globally, the effects of AI on domain-specific…

Human-Computer Interaction · Computer Science 2025-07-10 Stefan Buijsman , Sarah E. Carter , Juan Pablo Bermúdez

Human decision-making is plagued by many systematic errors. Many of these errors can be avoided by providing decision aids that guide decision-makers to attend to the important information and integrate it according to a rational decision…

Artificial Intelligence · Computer Science 2022-07-20 Frederic Becker , Julian Skirzyński , Bas van Opheusden , Falk Lieder

The increasing adoption of Reinforcement Learning in safety-critical systems domains such as autonomous vehicles, health, and aviation raises the need for ensuring their safety. Existing safety mechanisms such as adversarial training,…

Machine Learning · Computer Science 2021-11-11 Paulina Stevia Nouwou Mindom , Amin Nikanjam , Foutse Khomh , John Mullins

Persuasion is a key aspect of what it means to be human, and is central to business, politics, and other endeavors. Advancements in artificial intelligence (AI) have produced AI systems that are capable of persuading humans to buy products,…

Computers and Society · Computer Science 2023-03-16 Matthew Burtell , Thomas Woodside

While artificial-intelligence-based methods suffer from lack of transparency, rule-based methods dominate in safety-critical systems. Yet, the latter cannot compete with the first ones in robustness to multiple requirements, for instance,…

Artificial Intelligence · Computer Science 2022-02-01 Andrei Aksjonov , Ville Kyrki

Providing high quality explanations for AI predictions based on machine learning is a challenging and complex task. To work well it requires, among other factors: selecting a proper level of generality/specificity of the explanation;…

Information systems (IS) are frequently designed to leverage the negative effect of anchoring bias to influence individuals' decision-making (e.g., by manipulating purchase decisions). Recent advances in Artificial Intelligence (AI) and the…

Computers and Society · Computer Science 2024-05-09 Felix Haag , Carlo Stingl , Katrin Zerfass , Konstantin Hopf , Thorsten Staake

In the face of rapidly advancing AI technology, individuals will increasingly rely on AI agents to navigate life's growing complexities, raising critical concerns about maintaining both human agency and autonomy. This paper addresses a…

Computers and Society · Computer Science 2025-04-29 Philipp Koralus

As AI systems demonstrate increasingly strong predictive performance, their adoption has grown in numerous domains. However, in high-stakes domains such as criminal justice and healthcare, full automation is often not desirable due to…

Artificial Intelligence · Computer Science 2021-12-23 Vivian Lai , Chacha Chen , Q. Vera Liao , Alison Smith-Renner , Chenhao Tan

Adversarial attacks pose a severe risk to AI systems used in healthcare, capable of misleading models into dangerous misclassifications that can delay treatments or cause misdiagnoses. These attacks, often imperceptible to human perception,…

Machine Learning · Computer Science 2025-10-29 Alyssa Gerhart , Balaji Iyangar

Today's battlefield environment is complex, dynamic and uncertain, and requires efficient support to ensure mission success. This relies on a proper support strategy to provide supported equipment able to fulfill the mission. In the context…

Other Computer Science · Computer Science 2021-12-10 Juliette Mattioli , Pierre-Olivier Robic

In the future, powerful AI systems may be deployed in high-stakes settings, where a single failure could be catastrophic. One technique for improving AI safety in high-stakes settings is adversarial training, which uses an adversary to…

Imagine if AI decision-support tools not only complemented our ability to make accurate decisions, but also improved our skills, boosted collaboration, and elevated the joy we derive from our tasks. Despite the potential to optimize a broad…

Human-Computer Interaction · Computer Science 2024-04-16 Zana Buçinca , Siddharth Swaroop , Amanda E. Paluch , Susan A. Murphy , Krzysztof Z. Gajos

Human perception, memory and decision-making are impacted by tens of cognitive biases and heuristics that influence our actions and decisions. Despite the pervasiveness of such biases, they are generally not leveraged by today's Artificial…

Human-Computer Interaction · Computer Science 2023-12-04 Aditya Gulati , Miguel Angel Lozano , Bruno Lepri , Nuria Oliver

Machine learning models are being increasingly deployed to take, or assist in taking, complicated and high-impact decisions, from quasi-autonomous vehicles to clinical decision support systems. This poses challenges, particularly when…

Machine Learning · Computer Science 2023-11-14 Alex J. Chan , Alihan Huyuk , Mihaela van der Schaar

Commercial insurance underwriting is a labor-intensive process that requires manual review of extensive documentation to assess risk and determine policy pricing. While AI offers substantial efficiency improvements, existing solutions lack…

Artificial Intelligence · Computer Science 2026-02-17 Joyjit Roy , Samaresh Kumar Singh