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The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…

Computation and Language · Computer Science 2023-11-28 Fengyi Fu , Lei Zhang , Quan Wang , Zhendong Mao

Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Computation and Language · Computer Science 2026-01-14 Francesco Dettori , Matteo Forasassi , Lorenzo Veronese , Livia Lestingi , Vincenzo Scotti , Matteo Giovanni Rossi

As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…

Human-Computer Interaction · Computer Science 2021-10-29 Roxana Girju

This paper presents an anthropomorphic robotic bear for the exploration of human-robot interaction including verbal and non-verbal communications. This robot is implemented with a hybrid face composed of a mechanical faceplate with 10 DOFs…

As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…

Human-Computer Interaction · Computer Science 2025-03-10 Tingting Liu , Salvatore Giorgi , Ankit Aich , Allison Lahnala , Brenda Curtis , Lyle Ungar , João Sedoc

This work aims to create a multimodal AI system that chats with humans and shares relevant photos. While earlier works were limited to dialogues about specific objects or scenes within images, recent works have incorporated images into…

Computation and Language · Computer Science 2023-05-08 Min Young Lee

Recently, emotional talking face generation has received considerable attention. However, existing methods only adopt one-hot coding, image, or audio as emotion conditions, thus lacking flexible control in practical applications and failing…

Computer Vision and Pattern Recognition · Computer Science 2023-06-01 Chao Xu , Junwei Zhu , Jiangning Zhang , Yue Han , Wenqing Chu , Ying Tai , Chengjie Wang , Zhifeng Xie , Yong Liu

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

Modeling empathy is a complex endeavor that is rooted in interpersonal and experiential dimensions of human interaction, and remains an open problem within AI. Existing empathy datasets fall short in capturing the richness of empathy…

Computation and Language · Computer Science 2024-05-27 Jocelyn Shen , Yubin Kim , Mohit Hulse , Wazeer Zulfikar , Sharifa Alghowinem , Cynthia Breazeal , Hae Won Park

Empathy is often understood as the ability to share and understand another individual's state of mind or emotion. With the increasing use of chatbots in various domains, e.g., children seeking help with homework, individuals looking for…

Artificial Intelligence · Computer Science 2026-03-24 Kristina Schaaff , Caroline Reinig , Tim Schlippe

Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…

Computation and Language · Computer Science 2024-07-29 Aravind Sesagiri Raamkumar , Siyuan Brandon Loh

In empathetic conversations, humans express their empathy to others with empathetic intents. However, most existing empathetic conversational methods suffer from a lack of empathetic intents, which leads to monotonous empathy. To address…

Computation and Language · Computer Science 2022-04-27 Mao Yan Chen , Siheng Li , Yujiu Yang

An important aspect of human conversation difficult for machines is conversing with empathy, which is to understand the user's emotion and respond appropriately. Recent neural conversation models that attempted to generate empathetic…

Computation and Language · Computer Science 2021-12-30 Jamin Shin , Peng Xu , Andrea Madotto , Pascale Fung

Empathy is critical to successful mental health support. Empathy measurement has predominantly occurred in synchronous, face-to-face settings, and may not translate to asynchronous, text-based contexts. Because millions of people use…

Computation and Language · Computer Science 2020-09-18 Ashish Sharma , Adam S. Miner , David C. Atkins , Tim Althoff

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

The capacity of empathy is crucial to the success of open-domain dialog systems. Due to its nature of multi-dimensionality, there are various factors that relate to empathy expression, such as communication mechanism, dialog act and…

Computation and Language · Computer Science 2021-05-31 Chujie Zheng , Yong Liu , Wei Chen , Yongcai Leng , Minlie Huang

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional…

Computation and Language · Computer Science 2024-02-21 Zi Haur Pang , Yahui Fu , Divesh Lala , Keiko Ochi , Koji Inoue , Tatsuya Kawahara

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series…

Computation and Language · Computer Science 2023-04-20 Weixiang Zhao , Yanyan Zhao , Xin Lu , Shilong Wang , Yanpeng Tong , Bing Qin