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Large language models (LLMs) often struggle to learn from corrective feedback within a conversational context. They are rarely proactive in soliciting this feedback, even when faced with ambiguity, which can make their dialogues feel…

Computation and Language · Computer Science 2026-02-19 Jonathan Cook , Diego Antognini , Martin Klissarov , Claudiu Musat , Edward Grefenstette

Large language models (LLMs) are increasingly being used in human-centered social scientific tasks, such as data annotation, synthetic data creation, and engaging in dialog. However, these tasks are highly subjective and dependent on human…

Computation and Language · Computer Science 2024-10-18 Salvatore Giorgi , Tingting Liu , Ankit Aich , Kelsey Isman , Garrick Sherman , Zachary Fried , João Sedoc , Lyle H. Ungar , Brenda Curtis

Relevant language describing trends in data can be useful for generating summaries to help with readers' takeaways. However, the language employed in these often template-generated summaries tends to be simple, ranging from describing…

Human-Computer Interaction · Computer Science 2024-05-07 Vidya Setlur , Larry Birnbaum

Dialogue-based language models mark a huge milestone in the field of artificial intelligence, by their impressive ability to interact with users, as well as a series of challenging tasks prompted by customized instructions. However, the…

Artificial Intelligence · Computer Science 2023-04-26 Rui Hao , Linmei Hu , Weijian Qi , Qingliu Wu , Yirui Zhang , Liqiang Nie

Large Language Models (LLMs) have revolutionized Natural Language Processing but exhibit limitations, particularly in autonomously addressing novel challenges such as reasoning and problem-solving. Traditional techniques like…

Multiagent Systems · Computer Science 2024-01-03 Sumedh Rasal

Empathy is critical for effective and satisfactory conversational communication. Prior efforts to measure conversational empathy mostly focus on expressed communicative intents -- that is, the way empathy is expressed. Yet, these works…

Computation and Language · Computer Science 2024-10-15 Zhichao Xu , Jiepu Jiang

The development of chatbots requires collecting a large number of human-chatbot dialogues to reflect the breadth of users' sociodemographic backgrounds and conversational goals. However, the resource requirements to conduct the respective…

Computation and Language · Computer Science 2024-10-15 Hovhannes Tamoyan , Hendrik Schuff , Iryna Gurevych

Large language models (LLMs) offer strong capabilities but raise cost and privacy concerns, whereas small language models (SLMs) facilitate efficient and private local inference yet suffer from limited capacity. To synergize the…

Computation and Language · Computer Science 2026-04-21 Hang Zeng , Xiangyu Liu , Yong Hu , Chaoyue Niu , Jiarui Zhang , Shaojie Tang , Fan Wu , Guihai Chen

Social media discourse involves people from different backgrounds, beliefs, and motives. Thus, often such discourse can devolve into toxic interactions. Generative Models, such as Llama and ChatGPT, have recently exploded in popularity due…

Machine Learning · Computer Science 2024-11-21 Anique Tahir , Lu Cheng , Manuel Sandoval , Yasin N. Silva , Deborah L. Hall , Huan Liu

The controllability of Large Language Models (LLMs) when used as conversational agents is a key challenge, particularly to ensure predictable and user-personalized responses. This work proposes an ontology-based approach to formally define…

Artificial Intelligence · Computer Science 2025-09-08 Barbara Gendron , Gaël Guibon , Mathieu D'aquin

The rapid rise of Large Language Models (LLMs) has created new disruptive possibilities for persuasive communication, enabling fully-automated, personalized, and interactive content generation at an unprecedented scale. In this paper, we…

Computation and Language · Computer Science 2026-04-22 Sander Noels , Alexander Rogiers , Maarten Buyl , Tijl De Bie

Large language models (LLMs) excel at generating empathic responses in text-based conversations. But, how reliably do they judge the nuances of empathic communication? We investigate this question by comparing how experts, crowdworkers, and…

Computation and Language · Computer Science 2025-10-06 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Erina Farrell , Bruce Lambert , Matthew Groh

In the rapidly evolving domain of Natural Language Generation (NLG) evaluation, introducing Large Language Models (LLMs) has opened new avenues for assessing generated content quality, e.g., coherence, creativity, and context relevance.…

Computation and Language · Computer Science 2024-06-13 Zhen Li , Xiaohan Xu , Tao Shen , Can Xu , Jia-Chen Gu , Yuxuan Lai , Chongyang Tao , Shuai Ma

Measuring innovation often relies on context-specific proxies and on expert evaluation. Hence, empirical innovation research is often limited to settings where such data is available. We investigate how large language models (LLMs) can be…

Computation and Language · Computer Science 2025-08-05 Robin Nowak , Patrick Figge , Carolin Haeussler

This paper explores how large language models can leverage multi-level contextual information to predict group coordination patterns in collaborative mixed reality environments. We demonstrate that encoding individual behavioral profiles,…

Human-Computer Interaction · Computer Science 2025-11-19 Diana Romero , Xin Gao , Daniel Khalkhali , Salma Elmalaki

The advent of large language models (LLMs) has revolutionized natural language processing, enabling the generation of coherent and contextually relevant human-like text. As LLMs increasingly powerconversational agents used by the general…

LLMs are increasingly employed as judges across a variety of tasks, including those involving everyday social interactions. Yet, it remains unclear whether such LLM-judges can reliably assess tasks that require social or conversational…

Computation and Language · Computer Science 2026-01-12 Parisa Rabbani , Nimet Beyza Bozdag , Dilek Hakkani-Tür

To improve user engagement during conversations with dialogue systems, we must improve individual dialogue responses and dialogue impressions such as consistency, personality, and empathy throughout the entire dialogue. While such dialogue…

Computation and Language · Computer Science 2025-01-28 Kai Yoshida , Masahiro Mizukami , Seiya Kawano , Canasai Kruengkrai , Hiroaki Sugiyama , Koichiro Yoshino

Dialogue systems (DS), including the task-oriented dialogue system (TOD) and the open-domain dialogue system (ODD), have always been a fundamental task in natural language processing (NLP), allowing various applications in practice. Owing…

Computation and Language · Computer Science 2025-07-22 Hongru Wang , Lingzhi Wang , Yiming Du , Liang Chen , Jingyan Zhou , Yufei Wang , Kam-Fai Wong

The future of conversational agents will provide users with personalized information responses. However, a significant challenge in developing models is the lack of large-scale dialogue datasets that span multiple sessions and reflect…

Information Retrieval · Computer Science 2024-05-07 Hideaki Joko , Shubham Chatterjee , Andrew Ramsay , Arjen P. de Vries , Jeff Dalton , Faegheh Hasibi