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Large language models for vertical domains are bottlenecked by the scarcity of complex, domain-specific task-oriented dialogues. Existing data acquisition pipelines face a persistent trilemma: expert annotation is expensive, real-world…

Computation and Language · Computer Science 2026-05-26 Liang Xue , Haoyu Liu , Cheng Wang , Pengyu Chen , Haozhuo Zheng , Yang Liu

Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…

Artificial Intelligence · Computer Science 2023-01-31 Bushra Amjad , Muhammad Zeeshan , Mirza Omer Beg

We present novel automatic metrics for machine translation evaluation that use discourse structure and convolution kernels to compare the discourse tree of an automatic translation with that of the human reference. We experiment with five…

Computation and Language · Computer Science 2019-12-02 Shafiq Joty , Francisco Guzman , Lluis Marquez , Preslav Nakov

Humans talk in daily conversations while aligning and negotiating the expressed meanings or common ground. Despite the impressive conversational abilities of the large generative language models, they do not consider the individual…

Computation and Language · Computer Science 2024-05-27 Shuwen Qiu , Mingdian Liu , Hengli Li , Song-Chun Zhu , Zilong Zheng

This work presents a new dialog dataset, CookDial, that facilitates research on task-oriented dialog systems with procedural knowledge understanding. The corpus contains 260 human-to-human task-oriented dialogs in which an agent, given a…

Computation and Language · Computer Science 2022-06-20 Yiwei Jiang , Klim Zaporojets , Johannes Deleu , Thomas Demeester , Chris Develder

Supportive conversation depends on skills that go beyond language fluency, including reading emotions, adjusting tone, and navigating moments of resistance, frustration, or distress. Despite rapid progress in language models, we still lack…

Computation and Language · Computer Science 2026-02-26 Laya Iyer , Kriti Aggarwal , Sanmi Koyejo , Gail Heyman , Desmond C. Ong , Subhabrata Mukherjee

In the field of natural language processing, open-domain chatbots have emerged as an important research topic. However, a major limitation of existing open-domain chatbot research is its singular focus on short single-session dialogue,…

Computation and Language · Computer Science 2023-10-23 Jihyoung Jang , Minseong Boo , Hyounghun Kim

At the heart of improving conversational AI is the open problem of how to evaluate conversations. Issues with automatic metrics are well known (Liu et al., 2016, arXiv:1603.08023), with human evaluations still considered the gold standard.…

Computation and Language · Computer Science 2022-01-14 Eric Michael Smith , Orion Hsu , Rebecca Qian , Stephen Roller , Y-Lan Boureau , Jason Weston

Psychotherapy or counseling is typically conducted through spoken conversation between a therapist and a client. Analyzing the speech characteristics of psychotherapeutic interactions can help understand the factors associated with…

Audio and Speech Processing · Electrical Eng. & Systems 2024-09-05 Dehua Tao , Harold Chui , Sarah Luk , Tan Lee

We propose EnDex, the first human-reaction based model to evaluate dialogue engagingness. EnDex is trained on 80k Reddit-based Engagement Dataset (RED) curated using a novel distant-supervision framework. Engagingness is a key measure that…

Computation and Language · Computer Science 2022-10-25 Guangxuan Xu , Ruibo Liu , Fabrice Harel-Canada , Nischal Reddy Chandra , Nanyun Peng

As language models are often deployed as chatbot assistants, it becomes a virtue for models to engage in conversations in a user's first language. While these models are trained on a wide range of languages, a comprehensive evaluation of…

Computation and Language · Computer Science 2024-06-18 Seongbo Jang , Seonghyeon Lee , Hwanjo Yu

This paper presents VDAct, a dataset for a Video-grounded Dialogue on Event-driven Activities, alongside VDEval, a session-based context evaluation metric specially designed for the task. Unlike existing datasets, VDAct includes longer and…

Computer Vision and Pattern Recognition · Computer Science 2025-01-31 Wiradee Imrattanatrai , Masaki Asada , Kimihiro Hasegawa , Zhi-Qi Cheng , Ken Fukuda , Teruko Mitamura

This study presents the development and testing of a conversational speech system designed for robots to detect speech biomarkers indicative of cognitive impairments in people living with dementia (PLwD). The system integrates a backend…

Computation and Language · Computer Science 2025-02-18 Rohith Perumandla , Young-Ho Bae , Diego Izaguirre , Esther Hwang , Andrew Murphy , Long-Jing Hsu , Selma Sabanovic , Casey C. Bennett

Dialogue assistants are rapidly becoming an indispensable daily aid. To avoid the significant effort needed to hand-craft the required dialogue flow, the Dialogue Management (DM) module can be cast as a continuous Markov Decision Process…

This paper presents the Frames dataset (Frames is available at http://datasets.maluuba.com/Frames), a corpus of 1369 human-human dialogues with an average of 15 turns per dialogue. We developed this dataset to study the role of memory in…

Computation and Language · Computer Science 2017-04-17 Layla El Asri , Hannes Schulz , Shikhar Sharma , Jeremie Zumer , Justin Harris , Emery Fine , Rahul Mehrotra , Kaheer Suleman

Large language models (LLMs) are increasingly used as human simulators, both for evaluating conversational systems and for generating fine-tuning data. However, naive "act-as-a-user" prompting often yields verbose, unrealistic utterances,…

Artificial Intelligence · Computer Science 2026-05-19 Ashutosh Hathidara , Julien Yu , Vaishali Senthil , Sebastian Schreiber , Anil Babu Ankisettipalli

Open-domain human-computer conversation has been attracting increasing attention over the past few years. However, there does not exist a standard automatic evaluation metric for open-domain dialog systems; researchers usually resort to…

Computation and Language · Computer Science 2017-07-18 Chongyang Tao , Lili Mou , Dongyan Zhao , Rui Yan

Recently, the advent of large language models (LLMs) has revolutionized generative agents. Among them, Role-Playing Conversational Agents (RPCAs) attract considerable attention due to their ability to emotionally engage users. However, the…

Computation and Language · Computer Science 2024-01-10 Quan Tu , Shilong Fan , Zihang Tian , Rui Yan

An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…

Generating personalized responses is one of the major challenges in natural human-robot interaction. Current researches in this field mainly focus on generating responses consistent with the robot's pre-assigned persona, while ignoring the…

Computation and Language · Computer Science 2025-03-26 Bin Li , Hanjun Deng