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Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and…

Computation and Language · Computer Science 2020-04-02 Nouha Dziri , Ehsan Kamalloo , Kory W. Mathewson , Osmar Zaiane

Evaluating the quality of open-domain chatbots has become increasingly reliant on LLMs acting as automatic judges. However, existing meta-evaluation benchmarks are static, outdated, and lacking in multilingual coverage, limiting their…

Computation and Language · Computer Science 2026-01-23 John Mendonça , Alon Lavie , Isabel Trancoso

Everyday conversations require understanding everyday events, which in turn, requires understanding temporal commonsense concepts interwoven with those events. Despite recent progress with massive pre-trained language models (LMs) such as…

Computation and Language · Computer Science 2021-06-09 Lianhui Qin , Aditya Gupta , Shyam Upadhyay , Luheng He , Yejin Choi , Manaal Faruqui

Existing reference-free turn-level evaluation metrics for chatbots inadequately capture the interaction between the user and the system. Consequently, they often correlate poorly with human evaluations. To address this issue, we propose a…

Computation and Language · Computer Science 2023-09-04 Liliang Ren , Mankeerat Sidhu , Qi Zeng , Revanth Gangi Reddy , Heng Ji , ChengXiang Zhai

Morality in dialogue systems has raised great attention in research recently. A moral dialogue system aligned with users' values could enhance conversation engagement and user connections. In this paper, we propose a framework, MoralDial to…

Computation and Language · Computer Science 2023-05-29 Hao Sun , Zhexin Zhang , Fei Mi , Yasheng Wang , Wei Liu , Jianwei Cui , Bin Wang , Qun Liu , Minlie Huang

Commonsense reasoning is intuitive for humans but has been a long-term challenge for artificial intelligence (AI). Recent advancements in pretrained language models have shown promising results on several commonsense benchmark datasets.…

Computation and Language · Computer Science 2021-06-03 Shikhar Singh , Nuan Wen , Yu Hou , Pegah Alipoormolabashi , Te-Lin Wu , Xuezhe Ma , Nanyun Peng

Traditional recommendation systems produce static rather than interactive recommendations invariant to a user's specific requests, clarifications, or current mood, and can suffer from the cold-start problem if their tastes are unknown.…

Computation and Language · Computer Science 2019-09-10 Dongyeop Kang , Anusha Balakrishnan , Pararth Shah , Paul Crook , Y-Lan Boureau , Jason Weston

Dialogue segmentation is a crucial task for dialogue systems allowing a better understanding of conversational texts. Despite recent progress in unsupervised dialogue segmentation methods, their performances are limited by the lack of…

Computation and Language · Computer Science 2023-10-17 Junfeng Jiang , Chengzhang Dong , Sadao Kurohashi , Akiko Aizawa

We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations,…

Computation and Language · Computer Science 2020-04-30 Kurt Shuster , Da Ju , Stephen Roller , Emily Dinan , Y-Lan Boureau , Jason Weston

User engagement is a critical metric for evaluating the quality of open-domain dialogue systems. Prior work has focused on conversation-level engagement by using heuristically constructed features such as the number of turns and the total…

Computation and Language · Computer Science 2020-01-27 Sarik Ghazarian , Ralph Weischedel , Aram Galstyan , Nanyun Peng

Commonsense reasoning is omnipresent in human communications and thus is an important feature for open-domain dialogue systems. However, evaluating commonsense in dialogue systems is still an open challenge. We take the first step by…

Computation and Language · Computer Science 2023-11-06 Sarik Ghazarian , Yijia Shao , Rujun Han , Aram Galstyan , Nanyun Peng

We present a novel end-to-end personality-based synthetic dialogue data generation pipeline, specifically designed to elicit responses from large language models via prompting. We design the prompts to generate more human-like dialogues…

Computation and Language · Computer Science 2024-04-02 Ji-Eun Han , Jun-Seok Koh , Hyeon-Tae Seo , Du-Seong Chang , Kyung-Ah Sohn

Spoken Dialogue Models (SDMs) have advanced rapidly, yet their ability to sustain genuinely interactive multi-turn conversations remains underexplored, as most benchmarks focus on single-turn exchanges. We introduce Multi-Bench, the first…

Audio and Speech Processing · Electrical Eng. & Systems 2025-11-04 Yayue Deng , Guoqiang Hu , Haiyang Sun , Xiangyu Zhang , Haoyang Zhang , Fei Tian , Xuerui Yang , Gang Yu , Eng Siong Chng

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets…

Computation and Language · Computer Science 2025-02-20 Mengze Hong , Chen Jason Zhang , Chaotao Chen , Rongzhong Lian , Di Jiang

Social norms fundamentally shape interpersonal communication. We present NormDial, a high-quality dyadic dialogue dataset with turn-by-turn annotations of social norm adherences and violations for Chinese and American cultures. Introducing…

Computation and Language · Computer Science 2023-10-26 Oliver Li , Mallika Subramanian , Arkadiy Saakyan , Sky CH-Wang , Smaranda Muresan

Most commonsense reasoning models overlook the influence of personality traits, limiting their effectiveness in personalized systems such as dialogue generation. To address this limitation, we introduce the Personality-aware Commonsense…

Artificial Intelligence · Computer Science 2026-01-13 Weijie Li , Zhongqing Wang , Guodong Zhou

An important aspect of developing dialogue systems is how to evaluate and compare the performance of different systems. Existing automatic evaluation metrics are based on turn-level quality evaluation and use average scores for system-level…

Computation and Language · Computer Science 2021-05-28 Jiannan Xiang , Yahui Liu , Deng Cai , Huayang Li , Defu Lian , Lemao Liu

While automatic dialogue tutors hold great potential in making education personalized and more accessible, research on such systems has been hampered by a lack of sufficiently large and high-quality datasets. Collecting such datasets…

Computation and Language · Computer Science 2023-10-24 Jakub Macina , Nico Daheim , Sankalan Pal Chowdhury , Tanmay Sinha , Manu Kapur , Iryna Gurevych , Mrinmaya Sachan

Multimodal Dialogue Summarization (MDS) is a critical task with wide-ranging applications. To support the development of effective MDS models, robust automatic evaluation methods are essential for reducing both cost and human effort.…

Computation and Language · Computer Science 2025-10-03 Yinhong Liu , Jianfeng He , Hang Su , Ruixue Lian , Yi Nian , Jake Vincent , Srikanth Vishnubhotla , Robinson Piramuthu , Saab Mansour

Dialogue systems for Automatic Differential Diagnosis (ADD) have a wide range of real-life applications. These dialogue systems are promising for providing easy access and reducing medical costs. Building end-to-end ADD dialogue systems…

Computation and Language · Computer Science 2023-08-17 Srija Macherla , Man Luo , Mihir Parmar , Chitta Baral