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Related papers: ESCoT: Towards Interpretable Emotional Support Dia…

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Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to…

Computation and Language · Computer Science 2021-06-03 Siyang Liu , Chujie Zheng , Orianna Demasi , Sahand Sabour , Yu Li , Zhou Yu , Yong Jiang , Minlie Huang

Emotional Support Conversation (ESC) aims to assist individuals experiencing distress by generating empathetic and supportive dialogue. While prior work typically assumes that each supporter turn corresponds to a single strategy, real-world…

Computation and Language · Computer Science 2026-04-21 Jie Zhu , Huaixia Dou , Junhui Li , Lifan Guo , Feng Chen , Jinsong Su , Chi Zhang , Fang Kong

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…

Computation and Language · Computer Science 2023-11-28 Fengyi Fu , Lei Zhang , Quan Wang , Zhendong Mao

Empathetic response generation aims to generate empathetic responses by understanding the speaker's emotional feelings from the language of dialogue. Recent methods capture emotional words in the language of communicators and construct them…

Computation and Language · Computer Science 2024-02-28 Zhou Yang , Zhaochun Ren , Yufeng Wang , Xiaofei Zhu , Zhihao Chen , Tiecheng Cai , Yunbing Wu , Yisong Su , Sibo Ju , Xiangwen Liao

Emotional Support Conversation (ESC) aims to provide empathetic and effective emotional assistance through dialogue, addressing the growing demand for mental health support. This paper presents our solution for the NLPCC 2025 Task 8 ESC…

Artificial Intelligence · Computer Science 2025-12-12 Shiquan Wang , Ruiyu Fang , Zhongjiang He , Shuangyong Song , Yongxiang Li

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

Computation and Language · Computer Science 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou

Understanding the process of emotion generation is crucial for analyzing the causes behind emotions. Causal Emotion Entailment (CEE), an emotion-understanding task, aims to identify the causal utterances in a conversation that stimulate the…

Computation and Language · Computer Science 2024-05-22 Zhaopei Huang , Jinming Zhao , Qin Jin

Emotional support (ES) systems alleviate users' mental distress by generating strategic supportive dialogues based on diverse user situations. However, ES systems are limited in their ability to generate effective ES dialogues that include…

Computation and Language · Computer Science 2025-03-24 Shi Yin Hong , Uttamasha Oyshi , Quan Mai , Gibson Nkhata , Susan Gauch

Emotional talking head synthesis aims to generate talking portrait videos with vivid expressions. Existing methods still exhibit limitations in control flexibility, motion naturalness, and expression quality. Moreover, currently available…

Computer Vision and Pattern Recognition · Computer Science 2025-12-24 Yiguo Jiang , Xiaodong Cun , Yong Zhang , Yudian Zheng , Fan Tang , Chi-Man Pun

In emotional support conversations, unclear intentions can lead supporters to employ inappropriate strategies, inadvertently imposing their expectations or solutions on the seeker. Clearly defined intentions are essential for guiding both…

Computation and Language · Computer Science 2025-06-09 Xinjie Zhang , Wenxuan Wang , Qin Jin

Providing Emotional Support (ES) to soothe people in emotional distress is an essential capability in social interactions. Most existing researches on building ES conversation systems only considered single-turn interactions with users,…

Computation and Language · Computer Science 2022-10-11 Yi Cheng , Wenge Liu , Wenjie Li , Jiashuo Wang , Ruihui Zhao , Bang Liu , Xiaodan Liang , Yefeng Zheng

Advances in text-to-speech (TTS) technology have significantly improved the quality of generated speech, closely matching the timbre and intonation of the target speaker. However, due to the inherent complexity of human emotional…

Sound · Computer Science 2024-12-13 Weizhen Bian , Yubo Zhou , Kaitai Zhang , Xiaohan Gu

Emotion Support Conversation (ESC) is an emerging and challenging task with the goal of reducing the emotional distress of people. Previous attempts fail to maintain smooth transitions between utterances in ESC because they ignore to grasp…

Computation and Language · Computer Science 2023-05-08 Weixiang Zhao , Yanyan Zhao , Shilong Wang , Bing Qin

Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose…

Computation and Language · Computer Science 2026-05-28 Jie Zhu , Huaixia Dou , Shuo Jiang , Junhui Li , Lifan Guo , Feng Chen , Chi Zhang , Fang Kong

Emotional Support Conversation (ESConv) aims to reduce help-seekers'emotional distress with the supportive strategy and response. It is essential for the supporter to select an appropriate strategy with the feedback of the help-seeker…

Computation and Language · Computer Science 2023-02-08 Wei Peng , Ziyuan Qin , Yue Hu , Yuqiang Xie , Yunpeng Li

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

Empathy is crucial in enabling natural interactions within spoken dialogue systems, allowing machines to recognize and respond appropriately to paralinguistic cues such as age, gender, and emotion. Recent advancements in end-to-end speech…

Emotional Support Conversation (ESC) systems are pivotal in providing empathetic interactions, aiding users through negative emotional states by understanding and addressing their unique experiences. In this paper, we tackle two key…

Computation and Language · Computer Science 2024-04-04 Zhe Xu , Daoyuan Chen , Jiayi Kuang , Zihao Yi , Yaliang Li , Ying Shen

Empathetic speech dialogue requires not only understanding linguistic content but also perceiving rich paralinguistic information such as prosody, tone, and emotional intensity for affective understandings. Existing speech-to-speech large…

Audio and Speech Processing · Electrical Eng. & Systems 2026-01-26 Zhuoyue Gao , Xiaohui Wang , Xiaocui Yang , Wen Zhang , Daling Wang , Shi Feng , Yifei Zhang

Emotion plays a pivotal role in shaping negotiation outcomes, influencing trust, cooperation, and long-term relationships. Developing negotiation dialog systems that can recognize and respond strategically to emotions is, therefore,…

Computation and Language · Computer Science 2026-04-21 Prajwal Vijay Kajare , Priyanshu Priya , Bikash Santra , Asif Ekbal
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