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The effectiveness of large language models (LLMs) in conversational AI is hindered by their reliance on single-turn supervised fine-tuning (SFT) data, which limits contextual coherence in multi-turn dialogues. Existing methods for…
In an era where digital text is proliferating at an unprecedented rate, efficient summarization tools are becoming indispensable. While Large Language Models (LLMs) have been successfully applied in various NLP tasks, their role in…
E-commerce platforms benefit from accurate product understanding to enhance user experience and operational efficiency. Traditional methods often focus on isolated tasks such as attribute extraction or categorization, posing adaptability…
Personalization, the ability to tailor a system to individual users, is an essential factor in user experience with natural language processing (NLP) systems. With the emergence of Large Language Models (LLMs), a key question is how to…
Evaluating log summarization systems is challenging due to the lack of high-quality reference summaries and the limitations of existing metrics like ROUGE and BLEU, which depend on surface-level lexical overlap. We introduce REFLEX, a…
Large language models (LLMs) excel in abstractive summarization tasks, delivering fluent and pertinent summaries. Recent advancements have extended their capabilities to handle long-input contexts, exceeding 100k tokens. However, in…
Prompt engineering for large language models (LLMs) is often a manual time-intensive process that involves generating, evaluating, and refining prompts iteratively to ensure high-quality outputs. While there has been work on automating…
Generating high-quality summaries for chat dialogs often requires large labeled datasets. We propose a method to efficiently use unlabeled data for extractive summarization of customer-agent dialogs. In our method, we frame summarization as…
Recent advancements in Large Language Models (LLMs) and Prompt Engineering have made chatbot customization more accessible, significantly reducing barriers to tasks that previously required programming skills. However, prompt evaluation,…
Meeting summarization has become a critical task since digital encounters have become a common practice. Large language models (LLMs) show great potential in summarization, offering enhanced coherence and context understanding compared to…
While document summarization with LLMs has enhanced access to textual information, concerns about the factual accuracy of these summaries persist, especially in the medical domain. Tracing evidence from which summaries are derived enables…
Online education platforms have experienced explosive growth over the past decade, generating massive volumes of user-generated content in the form of reviews, ratings, and behavioral logs. These heterogeneous signals provide unprecedented…
This paper investigates reproducibility challenges in automatic text summarization evaluation. Based on experiments conducted across six representative metrics ranging from classical approaches like ROUGE to recent LLM-based methods…
Large Language Models (LLMs) are increasingly adopted as evaluators, offering a scalable alternative to human annotation. However, existing supervised fine-tuning (SFT) approaches often fall short in domains that demand complex reasoning.…
Recent audio language models can follow long conversations. However, research on emotion-aware or spoken dialogue summarization is constrained by the lack of data that links speech, summaries, and paralinguistic cues. We introduce Spoken…
The quest for seeking health information has swamped the web with consumers health-related questions. Generally, consumers use overly descriptive and peripheral information to express their medical condition or other healthcare needs,…
Item information, such as titles and attributes, is essential for effective user engagement in e-commerce. However, manual or semi-manual entry of structured item specifics often produces inconsistent quality, errors, and slow turnaround,…
Current summarization systems yield generic summaries that are disconnected from users' preferences and expectations. To address this limitation, we present CTRLsum, a novel framework for controllable summarization. Our approach enables…
Large Language Models (LLMs) are gaining popularity as reading and summarization aids. However, little is known about their potential benefits when integrated with mixed reality (MR) interfaces to support everyday reading. In this iterative…
Online shopping is a complex multi-task, few-shot learning problem with a wide and evolving range of entities, relations, and tasks. However, existing models and benchmarks are commonly tailored to specific tasks, falling short of capturing…