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Beyond mere formality, small talk plays a pivotal role in social dynamics, serving as a verbal handshake for building rapport and understanding. For conversational AI and social robots, the ability to engage in small talk enhances their…
In the domain of Human-Computer Interaction, focus groups represent a widely utilised yet resource-intensive methodology, often demanding the expertise of skilled moderators and meticulous preparatory efforts. This study introduces the…
Artificial intelligence systems increasingly involve continual learning to enable flexibility in general situations that are not encountered during system training. Human interaction with autonomous systems is broadly studied, but research…
Due to strong capabilities in conducting fluent, multi-turn conversations with users, Large Language Models (LLMs) have the potential to further improve the performance of Conversational Recommender System (CRS). Unlike the aimless…
Enhancing user engagement through interactions plays an essential role in socially-driven dialogues. While prior works have optimized models to reason over relevant knowledge or plan a dialogue act flow, the relationship between user…
Text evaluation has historically posed significant challenges, often demanding substantial labor and time cost. With the emergence of large language models (LLMs), researchers have explored LLMs' potential as alternatives for human…
We investigated the challenges of mitigating response delays in free-form conversations with virtual agents powered by Large Language Models (LLMs) within Virtual Reality (VR). For this, we used conversational fillers, such as gestures and…
Assessing the quality of public transportation services requires the analysis of large quantities of data on the scheduled and actual trips and documents listing the quality constraints each service needs to meet. Interrogating such…
In this study, we develop a dialogue system for a dialogue robot competition. In the system, the characteristics of sightseeing spots are expressed as "attribute vectors" in advance, and the user is questioned on the different attributes of…
An important aspect of developing conversational agents is to give a bot the ability to improve through communicating with humans and to learn from the mistakes that it makes. Most research has focused on learning from fixed training sets…
LLM-powered agents are both a promising new technology and a source of complexity, where choices about models, tools, and prompting can affect their usefulness. While numerous benchmarks measure agent accuracy across domains, they mostly…
In this paper, we introduce a robotic agent specifically designed to analyze external environments and address participants' questions. The primary focus of this agent is to assist individuals using language-based interactions within…
Task-oriented proactive dialogue agents play a pivotal role in recruitment, particularly for steering conversations towards specific business outcomes, such as acquiring social-media contacts for private-channel conversion. Although…
Automatic rapport estimation in social interactions is a central component of affective computing. Recent reports have shown that the estimation performance of rapport in initial interactions can be improved by using the participant's…
Animating and simulating crowds using an agent-based approach is a well-established area where every agent in the crowd is individually controlled such that global human-like behaviour emerges. We observe that human navigation and movement…
Traditionally, offline datasets have been used to evaluate task-oriented dialogue (TOD) models. These datasets lack context awareness, making them suboptimal benchmarks for conversational systems. In contrast, user-agents, which are…
We study improving social conversational agents by learning from natural dialogue between users and a deployed model, without extra annotations. To implicitly measure the quality of a machine-generated utterance, we leverage signals like…
Large Language Models (LLMs) have become a popular interface for human-AI interaction, supporting information seeking and task assistance through natural, multi-turn dialogue. To respond to users within multi-turn dialogues, the…
Large language models (LLMs) have emerged as powerful and general solutions to many natural language tasks. However, many of the most important applications of language generation are interactive, where an agent has to talk to a person to…
State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce…