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Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults' preferences and context. While prior work has emphasized the importance of AI explainability…
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…
Technology has the opportunity to assist older adults as they age in place, coordinate caregiving resources, and meet unmet needs through access to resources. Currently, older adults use consumer technologies to support everyday life,…
Smart home systems are gaining popularity as homeowners strive to enhance their living and working environments while minimizing energy consumption. However, the adoption of artificial intelligence (AI)-enabled decision-making models in…
Explanation is necessary for humans to understand and accept decisions made by an AI system when the system's goal is known. It is even more important when the AI system makes decisions in multi-agent environments where the human does not…
Deploying AI systems in public institutions can have far-reaching consequences for many people, making it a matter of public interest. Providing opportunities for stakeholders to come together, understand these systems, and debate their…
Explainability has been a goal for Artificial Intelligence (AI) systems since their conception, with the need for explainability growing as more complex AI models are increasingly used in critical, high-stakes settings such as healthcare.…
Artificial Intelligence (AI) is being increasingly deployed in practical applications. However, there is a major concern whether AI systems will be trusted by humans. In order to establish trust in AI systems, there is a need for users to…
The rapid development of Artificial Intelligence (AI) requires developers and designers of AI systems to focus on the collaboration between humans and machines. AI explanations of system behavior and reasoning are vital for effective…
Older adults are increasingly turning to conversational AI for emotional expression. While prior research has examined general attitudes toward AI companionship, little is known about the specific moments when and why older adults choose AI…
Explainability in AI is gaining attention in the computer science community in response to the increasing success of deep learning and the important need of justifying how such systems make predictions in life-critical applications. The…
Artificial Intelligence (AI) increasingly shows its potential to outperform predicate logic algorithms and human control alike. In automatically deriving a system model, AI algorithms learn relations in data that are not detectable for…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
The increasing prevalence of Artificial Intelligence (AI) in safety-critical contexts such as air-traffic control leads to systems that are practical and efficient, and to some extent explainable to humans to be trusted and accepted. The…
A core assumption of explainable AI systems is that explanations change what users know, thereby enabling them to act within their complex socio-technical environments. Despite the centrality of action, explanations are often organized and…
AI systems have long been expected to interact with users, answering questions, generating content, and continuing (social) conversations. Agentic AI, however, breaks from this expectation, as its primary objective is workflow execution on…
With the growing capabilities of intelligent systems, the integration of artificial intelligence (AI) and robots in everyday life is increasing. However, when interacting in such complex human environments, the failure of intelligent…
Modern AI systems are complex workflows containing multiple components and data sources. Data provenance provides the ability to interrogate and potentially explain the outputs of these systems. However, provenance is often too detailed and…
Conversational Artificial Intelligence (AI) systems have recently sky-rocketed in popularity and are now used in many applications, from car assistants to customer support. The development of conversational AI systems is supported by a…
As AI systems become increasingly conversational, a gap emerges wherein explanations are studied as static artifacts, yet in practice, are experienced as dialogue. In this provocation, we argue that the conversational layer around an…