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Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Computation and Language · Computer Science 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

Large language models (LLMs) exhibit expert-level performance in tasks across a wide range of different domains. Ethical issues raised by LLMs and the need to align future versions makes it important to know how state of the art models…

Artificial Intelligence · Computer Science 2024-05-24 Guilherme F. C. F. Almeida , José Luiz Nunes , Neele Engelmann , Alex Wiegmann , Marcelo de Araújo

Evaluating Large Language Models' (LLMs) anthropomorphic capabilities has become increasingly important in contemporary discourse. Utilizing the emotion appraisal theory from psychology, we propose to evaluate the empathy ability of LLMs,…

Computation and Language · Computer Science 2024-10-08 Jen-tse Huang , Man Ho Lam , Eric John Li , Shujie Ren , Wenxuan Wang , Wenxiang Jiao , Zhaopeng Tu , Michael R. Lyu

Emotions exert an immense influence over human behavior and cognition in both commonplace and high-stress tasks. Discussions of whether or how to integrate large language models (LLMs) into everyday life (e.g., acting as proxies for, or…

Artificial Intelligence · Computer Science 2025-08-21 Mattson Ogg , Chace Ashcraft , Ritwik Bose , Raphael Norman-Tenazas , Michael Wolmetz

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

Large language models have become increasingly common, used by millions of people worldwide in both professional and personal contexts. As these models continue to advance, they are frequently serving as virtual assistants and companions.…

Computation and Language · Computer Science 2025-08-13 Victoria Williams , Benjamin Rosman

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Large Language Models (LLM) have recently been shown to perform well at various tasks from language understanding, reasoning, storytelling, and information search to theory of mind. In an extension of this work, we explore the ability of…

Computation and Language · Computer Science 2023-10-31 Nutchanon Yongsatianchot , Tobias Thejll-Madsen , Stacy Marsella

Large language models (LLMs) are increasingly used in robotics, especially for high-level action planning. Meanwhile, many robotics applications involve human supervisors or collaborators. Hence, it is crucial for LLMs to generate socially…

Robotics · Computer Science 2025-05-28 Lennart Wachowiak , Andrew Coles , Oya Celiktutan , Gerard Canal

This study investigates the capacity of Large Language Models (LLMs) to infer the Big Five personality traits from free-form user interactions. The results demonstrate that a chatbot powered by GPT-4 can infer personality with moderate…

Human-Computer Interaction · Computer Science 2024-05-24 Heinrich Peters , Moran Cerf , Sandra C. Matz

Automated sentiment analysis using Large Language Model (LLM)-based models like ChatGPT, Gemini or LLaMA2 is becoming widespread, both in academic research and in industrial applications. However, assessment and validation of their…

Computation and Language · Computer Science 2024-02-06 Alessio Buscemi , Daniele Proverbio

Large language models (LLMs) are currently at the forefront of intertwining AI systems with human communication and everyday life. Therefore, it is of great importance to evaluate their emerging abilities. In this study, we show that LLMs,…

Computation and Language · Computer Science 2023-10-10 Thilo Hagendorff , Sarah Fabi

Recent claims suggest that large language models (LMs) underperform humans in comprehending minimally complex English statements (Dentella et al., 2024). Here, we revisit those findings and argue that human performance was overestimated,…

Computation and Language · Computer Science 2025-05-15 Adele E Goldberg , Supantho Rakshit , Jennifer Hu , Kyle Mahowald

Large language models (LLMs) excel at generating empathic responses in text-based conversations. But, how reliably do they judge the nuances of empathic communication? We investigate this question by comparing how experts, crowdworkers, and…

Computation and Language · Computer Science 2025-10-06 Aakriti Kumar , Nalin Poungpeth , Diyi Yang , Erina Farrell , Bruce Lambert , Matthew Groh

Large language models generate judgments that resemble those of humans. Yet the extent to which these models align with human judgments in interpreting figurative and socially grounded language remains uncertain. To investigate this, human…

Computation and Language · Computer Science 2026-01-15 Samhita Bollepally , Aurora Sloman-Moll , Takashi Yamauchi

As Large Language Models (LLMs) become increasingly integrated into everyday life as general purpose multimodal AI systems, their capabilities to simulate human understanding are under examination. This study investigates LLMs ability to…

Computation and Language · Computer Science 2025-08-26 Ljubisa Bojic , Predrag Kovacevic , Milan Cabarkapa

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success:…

Computation and Language · Computer Science 2026-04-10 Emma Gueorguieva , Hongli Zhan , Jina Suh , Javier Hernandez , Tatiana Lau , Junyi Jessy Li , Desmond C. Ong
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