Related papers: Conversational Agents to Facilitate Deliberation o…
WhatsApp is one of the most widely used messaging platforms globally, with billions of users sharing information in private groups. Yet, it offers little infrastructure to support moderation and group governance. In the absence of…
WhatsApp is the largest social media platform in the Global South and is a virulent force in global misinformation and political propaganda. Due to end-to-end encryption WhatsApp can barely review any content and mostly rely on volunteer…
Group decision-making processes frequently suffer when social influence and power dynamics suppress minority viewpoints, leading to compliance and groupthink. Conversational agents can counteract these harmful dynamics by encouraging…
An important political and social phenomena discussed in several countries, like India and Brazil, is the use of WhatsApp to spread false or misleading content. However, little is known about the information dissemination process in…
WhatsApp, a platform with more than two billion global users, plays a crucial role in digital communication, but also serves as a vector for harmful content such as misinformation, hate speech, and political propaganda. This study examines…
Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…
WhatsApp emerged as a major communication platform in many countries in the recent years. Despite offering only one-to-one and small group conversations, WhatsApp has been shown to enable the formation of a rich underlying network, crossing…
A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
WhatsApp was alleged to be widely used to spread misinformation and propaganda during elections in Brazil and India. Due to the private encrypted nature of the messages on WhatsApp, it is hard to track the dissemination of misinformation at…
This paper investigates the potential of LLM-based conversational agents (CAs) to enhance critical reflection and mitigate design fixation in group design work. By challenging AI-generated recommendations and prevailing group opinions,…
Hateful comments are prevalent on social media platforms. Although tools for automatically detecting, flagging, and blocking such false, offensive, and harmful content online have lately matured, such reactive and brute force methods alone…
Conversational agents (CAs) (e.g., chatbots) are increasingly used in settings where users disclose sensitive information, raising significant privacy concerns. Because privacy judgments are highly contextual, supporting users to engage in…
Online communities have gained considerable importance in recent years due to the increasing number of people connected to the Internet. Moderating user content in online communities is mainly performed manually, and reducing the workload…
WhatsApp is the most popular messaging app in the world. Due to its popularity, WhatsApp has become a powerful and cheap tool for political campaigning being widely used during the 2019 Indian general election, where it was used to connect…
This paper investigates how collaborative AI systems can enhance user agency in identifying and evaluating misinformation on social media platforms. Traditional methods, such as personal judgment or basic fact-checking, often fall short…
In the era of social media, people frequently share their own opinions online on various issues and also in the way, get exposed to others' opinions. Be it for selective exposure of news feed recommendation algorithms or our own inclination…
In recent years, reports and anecdotal evidence pointing at the role of WhatsApp in a variety of events, ranging from elections to collective violence, have emerged. While academic research should examine the validity of these claims,…
Recent advances in Large Language Models (LLMs) have enabled multi-agent systems that simulate real-world interactions with near-human reasoning. While previous studies have extensively examined biases related to protected attributes such…
Generative AI chatbots have proven surprisingly effective at persuading people to change their beliefs and attitudes in lab settings. However, the practical implications of these findings are not yet clear. In this work, we explore the…
WhatsApp is, as of 2018, a significant component of the global information and communication infrastructure, especially in developing countries. However, probably due to its strong end-to-end encryption, WhatsApp became an attractive place…