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Out-of-scope intent detection is of practical importance in task-oriented dialogue systems. Since the distribution of outlier utterances is arbitrary and unknown in the training stage, existing methods commonly rely on strong assumptions on…

Computation and Language · Computer Science 2021-06-18 Li-Ming Zhan , Haowen Liang , Bo Liu , Lu Fan , Xiao-Ming Wu , Albert Y. S. Lam

Detecting out-of-scope (OOS) user utterances remains a key challenge in task-oriented dialogue systems and, more broadly, in open-set intent recognition. Existing approaches often depend on strong distributional assumptions or auxiliary…

Computation and Language · Computer Science 2025-10-17 Wael Rashwan , Hossam M. Zawbaa , Sourav Dutta , Haytham Assem

User queries for a real-world dialog system may sometimes fall outside the scope of the system's capabilities, but appropriate system responses will enable smooth processing throughout the human-computer interaction. This paper is concerned…

Computation and Language · Computer Science 2021-12-15 Pengfei Liu , Kun Li , Helen Meng

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries…

In virtual assistant (VA) systems it is important to reject or redirect user queries that fall outside the scope of the system. One of the most accurate approaches for out-of-scope (OOS) rejection is to combine it with the task of intent…

Computation and Language · Computer Science 2024-10-22 Tianyi Zhang , Atta Norouzian , Aanchan Mohan , Frederick Ducatelle

Building conversational systems in new domains and with added functionality requires resource-efficient models that work under low-data regimes (i.e., in few-shot setups). Motivated by these requirements, we introduce intent detection…

Computation and Language · Computer Science 2020-03-11 Iñigo Casanueva , Tadas Temčinas , Daniela Gerz , Matthew Henderson , Ivan Vulić

Out-of-scope (OOS) intent detection is a critical challenge in task-oriented dialogue systems (TODS), as it ensures robustness to unseen and ambiguous queries. In this work, we propose a novel but simple modular framework that combines…

Computation and Language · Computer Science 2025-07-03 Álvaro Zaera , Diana Nicoleta Popa , Ivan Sekulic , Paolo Rosso

Intent classification is a major task in spoken language understanding (SLU). Since most models are built with pre-collected in-domain (IND) training utterances, their ability to detect unsupported out-of-domain (OOD) utterances has a…

Computation and Language · Computer Science 2021-06-29 Yilin Shen , Yen-Chang Hsu , Avik Ray , Hongxia Jin

Intent Detection is one of the tasks of the Natural Language Understanding (NLU) unit in task-oriented dialogue systems. Out of Scope (OOS) and Out of Domain (OOD) inputs may run these systems into a problem. On the other side, a labeled…

Computation and Language · Computer Science 2023-08-01 Masoud Akbari , Ali Mohades , M. Hassan Shirali-Shahreza

Detecting machine-generated text (MGT) has emerged as a critical challenge, driven by the rapid advancement of large language models (LLMs) capable of producing highly realistic, human-like content. However, the performance of current…

Computation and Language · Computer Science 2025-11-04 Guoxin Ma , Xiaoming Liu , Zhanhan Zhang , Chengzhengxu Li , Shengchao Liu , Yu Lan

Intent detection is a critical component of task-oriented dialogue systems (TODS) which enables the identification of suitable actions to address user utterances at each dialog turn. Traditional approaches relied on computationally…

Computation and Language · Computer Science 2024-10-03 Gaurav Arora , Shreya Jain , Srujana Merugu

LLMs have fundamentally transformed dense retrieval, upgrading backbones from discriminative encoders to generative architectures. However, a critical disconnect remains: while LLMs possess strong reasoning capabilities, current retrievers…

Computation and Language · Computer Science 2026-03-03 Jiajie Jin , Yanzhao Zhang , Mingxin Li , Dingkun Long , Pengjun Xie , Yutao Zhu , Zhicheng Dou

Recent end-to-end scene text spotters have achieved great improvement in recognizing arbitrary-shaped text instances. Common approaches for text spotting use region of interest pooling or segmentation masks to restrict features to single…

Computer Vision and Pattern Recognition · Computer Science 2022-03-11 Seonghyeon Kim , Seung Shin , Yoonsik Kim , Han-Cheol Cho , Taeho Kil , Jaeheung Surh , Seunghyun Park , Bado Lee , Youngmin Baek

Constrained decoding approaches aim to control the meaning or style of text generated by the pre-trained large language models (LLMs or also PLMs) for various tasks at inference time. However, these methods often guide plausible…

Computation and Language · Computer Science 2025-05-06 Chen Xu , Tian Lan , Yu Ji , Changlong Yu , Wei Wang , Jun Gao , Qunxi Dong , Kun Qian , Piji Li , Wei Bi , Bin Hu

This work explores the intrinsic limitations of the popular one-hot encoding method in classification of intents when detection of out-of-scope (OOS) inputs is required. Although recent work has shown that there can be significant…

Machine Learning · Computer Science 2022-05-19 Claudio Pinhanez , Paulo Cavalin

Attention-based encoder-decoder neural network models have recently shown promising results in machine translation and speech recognition. In this work, we propose an attention-based neural network model for joint intent detection and slot…

Computation and Language · Computer Science 2016-09-07 Bing Liu , Ian Lane

In this paper, we propose Stacked DeBERT, short for Stacked Denoising Bidirectional Encoder Representations from Transformers. This novel model improves robustness in incomplete data, when compared to existing systems, by designing a novel…

Computation and Language · Computer Science 2021-01-15 Gwenaelle Cunha Sergio , Minho Lee

Out-of-Domain (OOD) intent detection is vital for practical dialogue systems, and it usually requires considering multi-turn dialogue contexts. However, most previous OOD intent detection approaches are limited to single dialogue turns. In…

Computation and Language · Computer Science 2024-02-26 Hao Lang , Yinhe Zheng , Binyuan Hui , Fei Huang , Yongbin Li

A key challenge of dialog systems research is to effectively and efficiently adapt to new domains. A scalable paradigm for adaptation necessitates the development of generalizable models that perform well in few-shot settings. In this…

Computation and Language · Computer Science 2021-05-26 Shikib Mehri , Mihail Eric

State-of-the-art neural models typically encode document-query pairs using cross-attention for re-ranking. To this end, models generally utilize an encoder-only (like BERT) paradigm or an encoder-decoder (like T5) approach. These paradigms,…

Computation and Language · Computer Science 2022-04-26 Kai Hui , Honglei Zhuang , Tao Chen , Zhen Qin , Jing Lu , Dara Bahri , Ji Ma , Jai Prakash Gupta , Cicero Nogueira dos Santos , Yi Tay , Don Metzler
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