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City governments in the United States are increasingly pressured to adopt emerging technologies. Yet, these systems often risk biased and disparate outcomes. Scholars studying public sector technology design have converged on the need to…
In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several…
Although domestic work is often viewed as manual labor, it involves significant interaction with online technologies. However, the detailed exploration of how domestic workers use these technologies remains limited. This study examines the…
Technologies are increasingly enrolled in projects to involve civilians in the work of policy-making, often under the label of 'civic technology'. But conventional forms of participation through transactions such as voting provide limited…
Advancements in digital technologies have a bootstrapping effect. The past fifty years of technological innovations from the computer architecture community have brought innovations and orders-of-magnitude efficiency improvements that…
Background: By creating ecosystems around platforms of Open Source Software (OSS) and Open Data (OD), and adopting open collaborative development practices, platform providers may exploit open innovation benefits. However, adopting such…
As public sector agencies rapidly introduce new AI tools in high-stakes domains like social services, it becomes critical to understand how decisions to adopt these tools are made in practice. We borrow from the anthropological practice to…
In an era of digital governance, the use of automation for individual and cooperative work is increasing in public administrations (Tangi et al., 2022). Despite the promises of efficiency and cost reduction, automation could bring new…
Data harvesting and profiling have become a de facto business model for many businesses in the digital economy. The surveillance of individual persons through their use of private sector platforms has a well-understood effect on personal…
The ever-increasing adoption of shared transportation modalities across the United States has the potential to fundamentally change the preferences and usage of different mobilities. It also raises several challenges with respect to the…
With the art and practice of government policy-making, public work, and citizen participation, many governments adopt information and communication technologies (ICT) as a vehicle to facilitate their relationship with citizens. This…
Cloud computing has been shown to be an essential enabling technology for public sector organizations PSOs and offers numerous potential benefits, including reduced information technology infrastructure costs, increased innovation…
Sidewalk robots are increasingly common across the globe. Yet, their operation on public paths poses challenges for people with mobility disabilities (PwMD) who face barriers to accessibility, such as insufficient curb cuts. We interviewed…
The label `public interest technology' (PIT) is growing in popularity among those seeking to use `tech for good' - especially among technical practitioners working in civil society and nonprofit organizations. PIT encompasses a broad range…
This study delves into the increasingly pertinent issue of technostress in the workplace and its multifaceted impact on job performance. Technostress, emerging from the rapid integration of technology in professional settings, is identified…
Digital Transformation (DT) is the process of integrating digital technologies and solutions into the activities of an organization, whether public or private. This paper focuses on the DT of public sector organizations, where the targets…
The use of the open innovation paradigm has been, over the past years, getting special attention in the public sector. Motivated by an urban environment that is increasingly more complex and challenging, several government agencies have…
The ubiquity of Information and Communication Technologies (ICTs) in work settings has changed the way employees behave. ICTs such as smartphones, email and social media makes employees more connected than has ever been possible. The degree…
Public sector agencies perform the critical task of implementing the redistributive role of the State by acting as the leading provider of critical public services that many rely on. In recent years, public agencies have been increasingly…
With the heightened digitization of the workplace, alongside the rise of remote and hybrid work prompted by the pandemic, there is growing corporate interest in using passive sensing technologies for workplace wellbeing. Existing research…