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Artificial intelligence (AI)-based decision support systems can be highly accurate yet still fail to support users or improve decisions. Existing theories of AI-assisted decision-making focus on calibrating reliance on AI advice, leaving it…
Explainability remains a critical challenge in artificial intelligence (AI) systems, particularly in high stakes domains such as healthcare, finance, and decision support, where users must understand and trust automated reasoning.…
Artificial intelligence (AI) presents new challenges for the user experience (UX) of products and services. Recently, practitioner-facing resources and design guidelines have become available to ease some of these challenges. However,…
This chapter introduces the concept of Collective Intelligence for Deliberative Democracy (CI4DD). We propose that the use of computational tools, specifically artificial intelligence to advance deliberative democracy, is an instantiation…
Artificial Intelligence (AI) increasingly shows its potential to outperform predicate logic algorithms and human control alike. In automatically deriving a system model, AI algorithms learn relations in data that are not detectable for…
This paper systematically derives design dimensions for the structured evaluation of explainable artificial intelligence (XAI) approaches. These dimensions enable a descriptive characterization, facilitating comparisons between different…
This study is located in the Human-Centered Artificial Intelligence (HCAI) and focuses on the results of a user-centered assessment of commonly used eXplainable Artificial Intelligence (XAI) algorithms, specifically investigating how humans…
In this paper, we study the problem of AI explanation of misinformation, where the goal is to identify explanation designs that help improve users' misinformation detection abilities and their overall user experiences. Our work is motivated…
End-user development,where non-programmers create or adapt their own digital tools, can play a key role in driving digital transformation within organizations. Currently, low-code/no-code platforms are widely used to enable end-user…
Explainable Artificial Intelligence (XAI) plays a crucial role in enabling human understanding and trust in deep learning systems. As models get larger, more ubiquitous, and pervasive in aspects of daily life, explainability is necessary to…
Improving end-users' understanding of decisions made by autonomous vehicles (AVs) driven by artificial intelligence (AI) can improve utilization and acceptance of AVs. However, current explanation mechanisms primarily help AI researchers…
The comprehension and adoption of Artificial Intelligence (AI) are beset with practical and ethical problems. This article presents a 5-level AI Capability Assessment Model (AI-CAM) and a related AI Capabilities Matrix (AI-CM) to assist…
In today's digitalized world, where software systems are becoming increasingly ubiquitous and complex, the quality aspect of explainability is gaining relevance. A major challenge in achieving adequate explanations is the elicitation of…
Despite a surge collection of XAI methods, users still struggle to obtain required AI explanations. Previous research suggests chatbots as dynamic solutions, but the effective design of conversational XAI agents for practical human needs…
Advances in AI technologies have resulted in superior levels of AI-based model performance. However, this has also led to a greater degree of model complexity, resulting in 'black box' models. In response to the AI black box problem, the…
AI-supported tools can help learners overcome challenges in programming education by providing adaptive assistance. However, existing research often focuses on individual tools rather than deriving broader design recommendations. A key…
From school admissions to hiring and investment decisions, the first step behind many high-stakes decision-making processes is "deciding how to decide." Formulating effective criteria to guide decision-making requires an iterative process…
Artificial Intelligence (AI) has been increasingly applied to creative domains, leading to the development of systems that collaborate with humans in design processes. In Graphic Design, integrating computational systems into co-creative…
Leveraging Artificial Intelligence (AI) in decision support systems has disproportionately focused on technological advancements, often overlooking the alignment between algorithmic outputs and human expectations. A human-centered…
Aligning AI systems with human values fundamentally relies on effective human feedback. While significant research has addressed training algorithms, the role of user interface is often overlooked and only treated as an implementation…