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In human society, trust is an essential component of social attitude that helps build and maintain long-term, healthy relationships which creates a strong foundation for cooperation, enabling individuals to work together effectively and…

Human-Computer Interaction · Computer Science 2025-07-30 Anushka Debnath , Stephen Cranefield , Emiliano Lorini , Bastin Tony Roy Savarimuthu

The rapid and unprecedented dominance of Artificial Intelligence (AI), particularly through Large Language Models (LLMs), has raised critical trust challenges in high-stakes domains like politics. Biased LLMs' decisions and misinformation…

Computers and Society · Computer Science 2026-02-19 Eva Paraschou , Maria Michali , Sofia Yfantidou , Stelios Karamanidis , Stefanos Rafail Kalogeros , Athena Vakali

The increasing use of artificial intelligence (AI) systems in our daily life through various applications, services, and products explains the significance of trust/distrust in AI from a user perspective. AI-driven systems (as opposed to…

Computers and Society · Computer Science 2024-04-05 Saleh Afroogh , Ali Akbari , Evan Malone , Mohammadali Kargar , Hananeh Alambeigi

Trust is not just a cognitive issue but also an emotional one, yet the research in human-AI interactions has primarily focused on the cognitive route of trust development. Recent work has highlighted the importance of studying affective…

Human-Computer Interaction · Computer Science 2024-11-11 Ruoxi Shang , Gary Hsieh , Chirag Shah

Trust in AI agents has been extensively studied in the literature, resulting in significant advancements in our understanding of this field. However, the rapid advancements in Large Language Models (LLMs) and the emergence of LLM-based AI…

Artificial Intelligence · Computer Science 2023-08-11 Sivan Schwartz , Avi Yaeli , Segev Shlomov

As large language models (LLMs) and LLM-based agents increasingly interact with humans in decision-making contexts, understanding the trust dynamics between humans and AI agents becomes a central concern. While considerable literature…

Computation and Language · Computer Science 2026-04-16 Valeria Lerman , Yaniv Dover

Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the…

Human-Computer Interaction · Computer Science 2022-04-29 Michaela Benk , Suzanne Tolmeijer , Florian von Wangenheim , Andrea Ferrario

The rapid progress in Large Language Models (LLMs) could transform many fields, but their fast development creates significant challenges for oversight, ethical creation, and building user trust. This comprehensive review looks at key trust…

Computers and Society · Computer Science 2024-07-22 Md Meftahul Ferdaus , Mahdi Abdelguerfi , Elias Ioup , Kendall N. Niles , Ken Pathak , Steven Sloan

Trust is widely regarded as a critical component to building artificial intelligence (AI) systems that people will use and safely rely upon. As research in this area continues to evolve, it becomes imperative that the research community…

Human-Computer Interaction · Computer Science 2024-10-08 Michaela Benk , Sophie Kerstan , Florian v. Wangenheim , Andrea Ferrario

There is general agreement that fostering trust and cooperation within the AI development ecosystem is essential to promote the adoption of trustworthy AI systems. By embedding Large Language Model (LLM) agents within an evolutionary…

Appropriate Trust in Artificial Intelligence (AI) systems has rapidly become an important area of focus for both researchers and practitioners. Various approaches have been used to achieve it, such as confidence scores, explanations,…

Human-Computer Interaction · Computer Science 2023-11-14 Siddharth Mehrotra , Chadha Degachi , Oleksandra Vereschak , Catholijn M. Jonker , Myrthe L. Tielman

We present an overview of the literature on trust in AI and AI trustworthiness and argue for the need to distinguish these concepts more clearly and to gather more empirically evidence on what contributes to people s trusting behaviours. We…

Artificial Intelligence · Computer Science 2023-09-20 Andreas Duenser , David M. Douglas

Risks associated with the use of AI, ranging from algorithmic bias to model hallucinations, have received much attention and extensive research across the AI community, from researchers to end-users. However, a gap exists in the systematic…

Artificial Intelligence · Computer Science 2025-11-21 Raymond K. Sheh , Karen Geappen

A current concern in the field of Artificial Intelligence (AI) is to ensure the trustworthiness of AI systems. The development of explainability methods is one prominent way to address this, which has often resulted in the assumption that…

Human-Computer Interaction · Computer Science 2023-12-05 Roel Visser , Tobias M. Peters , Ingrid Scharlau , Barbara Hammer

In recent years the use of Artificial Intelligence (AI) has become increasingly prevalent in a growing number of fields. As AI systems are being adopted in more high-stakes areas such as medicine and finance, ensuring that they are…

Human-Computer Interaction · Computer Science 2023-11-03 Tobias M. Peters , Roel W. Visser

Explainability and transparency of AI systems are undeniably important, leading to several research studies and tools addressing them. Existing works fall short of accounting for the diverse stakeholders of the AI supply chain who may…

Human-Computer Interaction · Computer Science 2024-05-28 Agathe Balayn , Lorenzo Corti , Fanny Rancourt , Fabio Casati , Ujwal Gadiraju

Building trustworthy AI systems for mental health support is a shared priority across stakeholders from multiple disciplines. However, "trustworthy" remains loosely defined and inconsistently operationalized. AI research often focuses on…

Computation and Language · Computer Science 2026-04-23 Xin Sun , Yue Su , Yifan Mo , Qingyu Meng , Yuxuan Li , Saku Sugawara , Mengyuan Zhang , Charlotte Gerritsen , Sander L. Koole , Koen Hindriks , Jiahuan Pei

This chapter explores the symbiotic relationship between Artificial Intelligence (AI) and trust in networked systems, focusing on how these two elements reinforce each other in strategic cybersecurity contexts. AI's capabilities in data…

Artificial Intelligence · Computer Science 2024-11-21 Yunfei Ge , Quanyan Zhu

AI-based systems, including Large Language Models (LLM), impact millions by supporting diverse tasks but face issues like misinformation, bias, and misuse. AI ethics is crucial as new technologies and concerns emerge, but objective,…

Computers and Society · Computer Science 2025-05-19 José Antonio Siqueira de Cerqueira , Mamia Agbese , Rebekah Rousi , Nannan Xi , Juho Hamari , Pekka Abrahamsson

Trust has emerged as a key factor in people's interactions with AI-infused systems. Yet, little is known about what models of trust have been used and for what systems: robots, virtual characters, smart vehicles, decision aids, or others.…

Human-Computer Interaction · Computer Science 2022-05-03 Takane Ueno , Yuto Sawa , Yeongdae Kim , Jacqueline Urakami , Hiroki Oura , Katie Seaborn
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