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Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

People naturally understand the emotions of-and often also empathize with-those around them. In this paper, we predict the emotional valence of an empathic listener over time as they listen to a speaker narrating a life story. We use the…

Computation and Language · Computer Science 2019-01-30 Zhi-Xuan Tan , Arushi Goel , Thanh-Son Nguyen , Desmond C. Ong

The study of multimodal interaction in therapy can yield a comprehensive understanding of therapist and patient behavior that can be used to develop a multimodal virtual agent supporting therapy. This investigation aims to uncover how…

Computation and Language · Computer Science 2024-06-25 Lucie Galland , Catherine Pelachaud , Florian Pecune

Human communication involves a complex interplay of verbal and nonverbal signals, essential for conveying meaning and achieving interpersonal goals. To develop socially intelligent AI technologies, it is crucial to develop models that can…

Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…

This paper introduces EmpathyEar, a pioneering open-source, avatar-based multimodal empathetic chatbot, to fill the gap in traditional text-only empathetic response generation (ERG) systems. Leveraging the advancements of a large language…

Multimedia · Computer Science 2024-06-24 Hao Fei , Han Zhang , Bin Wang , Lizi Liao , Qian Liu , Erik Cambria

This study investigates the development and assessment of an artificial human designed as a conversational AI chatbot, focusing on its role as a clinical psychologist. The project involved creating a specialized chatbot using the…

Human-Computer Interaction · Computer Science 2025-03-24 Birger Moell

Computational detection and understanding of empathy is an important factor in advancing human-computer interaction. Yet to date, text-based empathy prediction has the following major limitations: It underestimates the psychological…

Computation and Language · Computer Science 2018-08-31 Sven Buechel , Anneke Buffone , Barry Slaff , Lyle Ungar , João Sedoc

Previous research has shown that humans are more receptive towards language models that that exhibit empathetic behavior. While empathy is essential for developing helpful dialogue agents, very few large corpora containing empathetic…

Computation and Language · Computer Science 2025-02-26 Run Chen , Jun Shin , Julia Hirschberg

As AI systems become an increasing part of people's everyday lives, it becomes ever more important that they understand people's ethical norms. Motivated by descriptive ethics, a field of study that focuses on people's descriptive judgments…

Computation and Language · Computer Science 2021-03-25 Nicholas Lourie , Ronan Le Bras , Yejin Choi

Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…

Computation and Language · Computer Science 2024-07-29 Aravind Sesagiri Raamkumar , Siyuan Brandon Loh

A well-designed interactive human-like dialogue system is expected to take actions (e.g. smiling) and respond in a pattern similar to humans. However, due to the limitation of single-modality (only speech) or small volume of currently…

Human-Computer Interaction · Computer Science 2022-12-13 Zhiling Luo , Qiankun Shi , Sha Zhao , Wei Zhou , Haiqing Chen , Yuankai Ma , Haitao Leng

In recent years, emotion recognition plays a critical role in applications such as human-computer interaction, mental health monitoring, and sentiment analysis. While datasets for emotion analysis in languages such as English have…

Managing privacy to reach privacy goals is challenging, as evidenced by the privacy attitude-behavior gap. Mitigating this discrepancy requires solutions that account for both system opaqueness and users' hesitations in testing different…

Human-Computer Interaction · Computer Science 2024-03-22 Chaoran Chen , Weijun Li , Wenxin Song , Yanfang Ye , Yaxing Yao , Toby Jia-jun Li

Large language models have become increasingly common, used by millions of people worldwide in both professional and personal contexts. As these models continue to advance, they are frequently serving as virtual assistants and companions.…

Computation and Language · Computer Science 2025-08-13 Victoria Williams , Benjamin Rosman

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

Human-Computer Interaction · Computer Science 2026-03-25 Olivia Yan Huang , Monika Stodolska , Sharifa Sultana

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires…

Computation and Language · Computer Science 2019-08-22 Zhaojiang Lin , Andrea Madotto , Jamin Shin , Peng Xu , Pascale Fung

Empathy plays a pivotal role in fostering prosocial behavior, often triggered by the sharing of personal experiences through narratives. However, modeling empathy using NLP approaches remains challenging due to its deep interconnection with…

Computation and Language · Computer Science 2024-11-01 Muhammad Arslan Manzoor , Yuxia Wang , Minghan Wang , Preslav Nakov

Developing robust and fair AI systems require datasets with comprehensive set of labels that can help ensure the validity and legitimacy of relevant measurements. Recent efforts, therefore, focus on collecting person-related datasets that…