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Task-oriented conversational datasets often lack topic variability and linguistic diversity. However, with the advent of Large Language Models (LLMs) pretrained on extensive, multilingual and diverse text data, these limitations seem…

Artificial intelligence and machine learning have significantly bolstered the technological world. This paper explores the potential of transfer learning in natural language processing focusing mainly on sentiment analysis. The models…

Computation and Language · Computer Science 2023-11-29 Aman Yadav , Abhishek Vichare

Emotion recognition in multi-speaker conversations faces significant challenges due to speaker ambiguity and severe class imbalance. We propose a novel framework that addresses these issues through three key innovations: (1) a speaker…

Sound · Computer Science 2025-11-19 Xiao Li , Kotaro Funakoshi , Manabu Okumura

The field of affective computing has seen significant advancements in exploring the relationship between emotions and emerging technologies. This paper presents a novel and valuable contribution to this field with the introduction of a…

Artificial Intelligence · Computer Science 2025-01-15 Nessrine Farhat , Amine Bohi , Leila Ben Letaifa , Rim Slama

Large, pre-trained neural networks consisting of self-attention layers (transformers) have recently achieved state-of-the-art results on several speech emotion recognition (SER) datasets. These models are typically pre-trained in…

Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to controlled laboratory environments, real-life conversations…

Audio and Speech Processing · Electrical Eng. & Systems 2023-10-05 Yajing Feng , Laurence Devillers

Innovations in interaction design are increasingly driven by progress in machine learning fields. Automatic speech emotion recognition (SER) is such an example field on the rise, creating well performing models, which typically take as…

Human-Computer Interaction · Computer Science 2024-12-11 Ilhan Aslan

There are a variety of features of the human voice that can be classified as pitch, timbre, loudness, and vocal tone. It is observed in numerous incidents that human expresses their feelings using different vocal qualities when they are…

Neural chat translation aims to translate bilingual conversational text, which has a broad application in international exchanges and cooperation. Despite the impressive performance of sentence-level and context-aware Neural Machine…

Computation and Language · Computer Science 2021-07-26 Yunlong Liang , Fandong Meng , Yufeng Chen , Jinan Xu , Jie Zhou

In this paper, we study different approaches for classifying emotions from speech using acoustic and text-based features. We propose to obtain contextualized word embeddings with BERT to represent the information contained in speech…

Machine Learning · Computer Science 2024-03-28 Leonardo Pepino , Pablo Riera , Luciana Ferrer , Agustin Gravano

Speech transcription, emotion recognition, and language identification are usually considered to be three different tasks. Each one requires a different model with a different architecture and training process. We propose using a recurrent…

Audio and Speech Processing · Electrical Eng. & Systems 2022-07-29 Zvi Kons , Hagai Aronowitz , Edmilson Morais , Matheus Damasceno , Hong-Kwang Kuo , Samuel Thomas , George Saon

The recent release of GPT-4o showcased the potential of end-to-end multimodal models, not just in terms of low latency but also in their ability to understand and generate expressive speech with rich emotions. While the details are unknown…

Computation and Language · Computer Science 2024-06-07 Chen Wang , Minpeng Liao , Zhongqiang Huang , Junhong Wu , Chengqing Zong , Jiajun Zhang

Sentiment analysis is an essential technique for investigating the emotional climate within developer teams, contributing to both team productivity and project success. Existing sentiment analysis tools in software engineering primarily…

Software Engineering · Computer Science 2025-07-11 Martin Obaidi , Marc Herrmann , Elisa Schmid , Raymond Ochsner , Kurt Schneider , Jil Klünder

The goal of our research is to automatically retrieve the satisfaction and the frustration in real-life call-center conversations. This study focuses an industrial application in which the customer satisfaction is continuously tracked down…

Audio and Speech Processing · Electrical Eng. & Systems 2023-10-10 Manon Macary , Marie Tahon , Yannick Estève , Daniel Luzzati

Emotion recognition is a topic of significant interest in assistive robotics due to the need to equip robots with the ability to comprehend human behavior, facilitating their effective interaction in our society. Consequently, efficient and…

Human-Computer Interaction · Computer Science 2023-12-05 Rutherford Agbeshi Patamia , Paulo E. Santos , Kingsley Nketia Acheampong , Favour Ekong , Kwabena Sarpong , She Kun

Sentiment transfer aims at revising the input text to satisfy a given sentiment polarity while retaining the original semantic content. The nucleus of sentiment transfer lies in precisely separating the sentiment information from the…

Computation and Language · Computer Science 2023-02-24 Yingze Xie , Jie Xu , LiQiang Qiao , Yun Liu , Feiren Huang , Chaozhuo Li

The majority of existing speech emotion recognition models are trained and evaluated on a single corpus and a single language setting. These systems do not perform as well when applied in a cross-corpus and cross-language scenario. This…

Sound · Computer Science 2020-03-20 Shivali Goel , Homayoon Beigi

Speech emotion recognition is the task of recognizing the speaker's emotional state given a recording of their utterance. While most of the current approaches focus on inferring emotion from isolated utterances, we argue that this is not…

Computation and Language · Computer Science 2021-09-14 Raghavendra Pappagari , Piotr Żelasko , Jesús Villalba , Laureano Moro-Velazquez , Najim Dehak

Training speech translation (ST) models requires large and high-quality datasets. MuST-C is one of the most widely used ST benchmark datasets. It contains around 400 hours of speech-transcript-translation data for each of the eight…

Computation and Language · Computer Science 2022-07-04 Siqi Ouyang , Rong Ye , Lei Li

Emotions are indispensable in human communication, but are often overlooked in task-oriented dialogue (ToD) modelling, where the task success is the primary focus. While existing works have explored user emotions or similar concepts in some…

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