Related papers: Enhancing Airline Customer Satisfaction: A Machine…
Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better representation in the market. One way to improve customer…
Accurate prediction of flight-level passenger traffic is of paramount importance in airline operations, influencing key decisions from pricing to route optimization. This study introduces a novel, multimodal deep learning approach to the…
Machine learning has been used in all kinds of fields. In this article, we introduce how machine learning can be applied into time series problem. Especially, we use the airline ticket prediction problem as our specific problem. Airline…
In the ride-hailing industry, subsidies are predominantly employed to incentivize consumers to place more orders, thereby fostering market growth. Causal inference techniques are employed to estimate the consumer elasticity with different…
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts to manage customer input after products have been deployed.…
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts to manage customer input after products have been deployed.…
Online reviews enable consumers to engage with companies and provide important feedback. Due to the complexity of the high-dimensional text, these reviews are often simplified as a single numerical score, e.g., ratings or sentiment scores.…
Reliable platforms for data collation during airline schedule operations have significantly increased the quality and quantity of available information for effectively managing airline schedule disruptions. To that effect, this paper…
Airline route planning takes into account the factors of commercial and customer preferences, safety, and should allow a flexibility given the tremendous uncertainty about market conditions. The mathematical model on the Bayes formula…
This paper investigates the inclusion of microservices architecture in the development of scalable and reliable airline reservation systems. Most of the traditional reservation systems are very rigid and centralized which makes them prone…
Transportation services play a crucial part in the development of modern smart cities. In particular, on-demand ridesharing services, which group together passengers with similar itineraries, are already operating in several metropolitan…
The Big Data analytics are a logical analysis of very large scale datasets. The data analysis enhances an organization and improve the decision making process. In this article, we present Airline Delay Analysis and Prediction to analyze…
The aviation industry has experienced constant growth in air traffic since the deregulation of the U.S. airline industry in 1978. As a result, flight delays have become a major concern for airlines and passengers, leading to significant…
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to identify characteristics of chat sessions that incurred…
The ascent of the Internet has caused numerous adjustments in our lives. The Internet has radically changed the manner in which we carry on with our lives, the manner in which we spend our occasions, how we speak with one another day by…
We apply causal machine learning algorithms to assess the causal effect of a marketing intervention, namely a coupon campaign, on the sales of a retailer. Besides assessing the average impacts of different types of coupons, we also…
Ancillaries have become a major source of revenue and profitability in the travel industry. Yet, conventional pricing strategies are based on business rules that are poorly optimized and do not respond to changing market conditions. This…
In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for almost everything. They tend to get unsatisfied if they have…
Online Travel Platforms are virtual two-sided marketplaces where guests search for accommodations and accommodation providers list their properties such as hotels and vacation rentals. The large majority of hotels are rated by official…
This research investigates flight delay trends by examining factors such as departure time, airline, and airport. It employs regression machine learning methods to predict the contributions of various sources to delays. Time-series models,…