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Chatbots have shown promise as tools to scale qualitative data collection. Recent advances in Large Language Models (LLMs) could accelerate this process by allowing researchers to easily deploy sophisticated interviewing chatbots. We test…

Human-Computer Interaction · Computer Science 2024-12-05 Alejandro Cuevas , Jennifer V. Scurrell , Eva M. Brown , Jason Entenmann , Madeleine I. G. Daepp

Large Language Models (LLMs) and chatbots show significant promise in streamlining the legal intake process. This advancement can greatly reduce the workload and costs for legal aid organizations, improving availability while making legal…

Computers and Society · Computer Science 2023-11-23 Nick Goodson , Rongfei Lu

As mental health issues continue to rise globally, there is an increasing demand for accessible and scalable therapeutic solutions. Many individuals currently seek support from Large Language Models (LLMs), even though these models have not…

Computation and Language · Computer Science 2026-03-05 Navdeep Singh Bedi , Ana-Maria Bucur , Noriko Kando , Fabio Crestani

Large language models (LLMs) in the form of chatbots like ChatGPT and Llama are increasingly proposed as "silicon samples" for simulating human opinions. This study examines this notion, arguing that LLMs may misrepresent population-level…

Computation and Language · Computer Science 2025-07-08 Dai Li , Linzhuo Li , Huilian Sophie Qiu

Empowering chatbots in the field of mental health is receiving increasing amount of attention, while there still lacks exploration in developing and evaluating chatbots in psychiatric outpatient scenarios. In this work, we focus on…

Computation and Language · Computer Science 2023-05-24 Siyuan Chen , Mengyue Wu , Kenny Q. Zhu , Kunyao Lan , Zhiling Zhang , Lyuchun Cui

The purpose of this study is to assess how large language models (LLMs) can be used for fact-checking and contribute to the broader debate on the use of automated means for veracity identification. To achieve this purpose, we use AI…

Computation and Language · Computer Science 2025-03-12 Elizaveta Kuznetsova , Ilaria Vitulano , Mykola Makhortykh , Martha Stolze , Tomas Nagy , Victoria Vziatysheva

We introduce findings and methods to facilitate evidence-based discussion about how large language models (LLMs) should behave in response to user signals of risk of suicidal thoughts and behaviors (STB). People are already using LLMs as…

Human-Computer Interaction · Computer Science 2025-11-03 Nick Judd , Alexandre Vaz , Kevin Paeth , Layla Inés Davis , Milena Esherick , Jason Brand , Inês Amaro , Tony Rousmaniere

With the rapid expansion of large language model (LLM) applications, there is an emerging shift in the role of LLM-based AI chatbots from serving merely as general inquiry tools to acting as professional service agents. However, current…

Human-Computer Interaction · Computer Science 2025-09-01 Wenwen Li , Kangwei Shi , Yidong Chai

Achieving consensus in group decision-making often involves overcoming significant challenges, particularly in reconciling diverse perspectives and mitigating biases that hinder agreement. Traditional methods relying on human facilitators…

Human-Computer Interaction · Computer Science 2025-03-21 Loukas Triantafyllopoulos , Dimitris Kalles

The rapid progress in Large Language Models (LLMs) could transform many fields, but their fast development creates significant challenges for oversight, ethical creation, and building user trust. This comprehensive review looks at key trust…

Computers and Society · Computer Science 2024-07-22 Md Meftahul Ferdaus , Mahdi Abdelguerfi , Elias Ioup , Kendall N. Niles , Ken Pathak , Steven Sloan

Large language models (LLMs) represent a major advance in artificial intelligence (AI) research. However, the widespread use of LLMs is also coupled with significant ethical and social challenges. Previous research has pointed towards…

Computation and Language · Computer Science 2023-06-28 Jakob Mökander , Jonas Schuett , Hannah Rose Kirk , Luciano Floridi

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

Background: Large Language Models (LLMs) are transforming artificial intelligence applications in healthcare due to their ability to understand, generate, and summarize complex medical text. They offer valuable support to clinicians,…

Computation and Language · Computer Science 2026-04-14 Subin Santhosh , Farwa Abbas , Hussain Ahmad , Claudia Szabo

Large language models are quickly gaining momentum, yet are found to demonstrate gender bias in their responses. In this paper, we conducted a content analysis of social media discussions to gauge public perceptions of gender bias in LLMs…

Artificial Intelligence · Computer Science 2023-09-19 Kyrie Zhixuan Zhou , Madelyn Rose Sanfilippo

This study validates Large Language Models (LLMs) as a dynamic alternative to questionnaire-based personality assessment. Using a within-subjects experiment (N=33), we compared Big Five personality scores derived from guided LLM…

Computation and Language · Computer Science 2026-02-19 Andrius Matšenas , Anet Lello , Tõnis Lees , Hans Peep , Kim Lilii Tamm

Recent high profile incidents in which the use of Large Language Models (LLMs) resulted in significant harm to individuals have brought about a growing interest in AI safety. One reason LLM safety issues occur is that models often have at…

Computation and Language · Computer Science 2025-03-31 Andrew Bell , Joao Fonseca

The rapid advancement of Large Language Models (LLMs), reasoning models, and agentic AI approaches coincides with a growing global mental health crisis, where increasing demand has not translated into adequate access to professional…

Human-Computer Interaction · Computer Science 2025-04-03 Kellie Yu Hui Sim , Kenny Tsu Wei Choo

Large language models (LLMs) are increasingly used for emotional support and mental health-related interactions outside clinical settings, yet little is known about how people evaluate and relate to these systems in everyday use. We analyze…

Computation and Language · Computer Science 2026-01-29 Elham Aghakhani , Rezvaneh Rezapour

The increased presence of large language models (LLMs) in educational settings has ignited debates concerning negative repercussions, including overreliance and inadequate task reflection. Our work advocates moderated usage of such models,…

Traditional in-person psychological counseling remains primarily niche, often chosen by individuals with psychological issues, while online automated counseling offers a potential solution for those hesitant to seek help due to feelings of…