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Large Language Models (LLMs) have enabled new ways to satisfy information needs. Although great strides have been made in applying them to settings like document ranking and short-form text generation, they still struggle to compose…

Generation of citation-backed reports is a primary use case for retrieval-augmented generation (RAG) systems. While open-source evaluation tools exist for various RAG tasks, tools designed for report generation are lacking. Accordingly, we…

Large Language Models (LLMs) have demonstrated impressive performance across diverse domains, yet they still encounter challenges such as insufficient domain-specific knowledge, biases, and hallucinations. This underscores the need for…

The goal of product copywriting is to capture the interest of potential buyers by emphasizing the features of products through text descriptions. As e-commerce platforms offer a wide range of services, it's becoming essential to dynamically…

Large Language Model (LLM) integrations into applications like Microsoft365 suite and Google Workspace for creating/processing documents, emails, presentations, etc. has led to considerable enhancements in productivity and time savings. But…

The evaluation paradigm of LLM-as-judge gains popularity due to its significant reduction in human labor and time costs. This approach utilizes one or more large language models (LLMs) to assess the quality of outputs from other LLMs.…

Recently, Large Language Models (LLMs) have been increasingly used to support various decision-making tasks, assisting humans in making informed decisions. However, when LLMs confidently provide incorrect information, it can lead humans to…

The paradigm shift from item-centric ranking to answer-centric synthesis is redefining the role of search engines. While recent industrial progress has applied generative techniques to closed-set item ranking in e-commerce, research and…

Despite their remarkable capabilities, large language models (LLMs) often produce responses containing factual inaccuracies due to their sole reliance on the parametric knowledge they encapsulate. Retrieval-Augmented Generation (RAG), an ad…

Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in…

Assessing and enhancing human learning through question-answering is vital, yet automating this process remains challenging. While large language models (LLMs) excel at summarization and query responses, their ability to generate meaningful…

This paper proposes a novel approach to evaluate Counter Narrative (CN) generation using a Large Language Model (LLM) as an evaluator. We show that traditional automatic metrics correlate poorly with human judgements and fail to capture the…

The growing interest in automatic survey generation (ASG), a task that traditionally required considerable time and effort, has been spurred by recent advances in large language models (LLMs). With advancements in retrieval-augmented…

Conversational recommender systems (CRSs) aim to recommend high-quality items to users through a dialogue interface. It usually contains multiple sub-tasks, such as user preference elicitation, recommendation, explanation, and item…

Large language models (LLMs) with retrieval augmented-generation (RAG) have been the optimal choice for scalable generative AI solutions in the recent past. Although RAG implemented with AI agents (agentic-RAG) has been recently…

Creative writing is a key capability of Large Language Models (LLMs), with potential applications in literature, storytelling, and various creative domains. However, evaluating the creativity of machine-generated texts remains a significant…

Prompting large language models (LLMs) to evaluate generated text, known as LLM-as-a-judge, has become a standard evaluation approach in natural language generation (NLG), but is primarily used as a quantitative tool, i.e. with numerical…

The benefit claims of a product is a critical driver of consumers' purchase behavior. Creating product claims is an intense task that requires substantial time and funding. We have developed the $\textbf{Claim Advisor}$ web application to…

Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and app's overall ratings. However, the large volume of reviews and the limitation of resources discourage…

Personalized text generation requires models not only to produce coherent text but also to align with a target user's style, tone, and topical focus. Existing retrieval-augmented approaches such as LaMP and PGraphRAG enrich profiles with…