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Large Language Models (LLMs) have introduced a paradigm shift in interaction with AI technology, enabling knowledge workers to complete tasks by specifying their desired outcome in natural language. LLMs have the potential to increase…
Complex problem-solving requires cognitive flexibility--the capacity to entertain multiple perspectives while preserving their distinctiveness. This flexibility replicates the "wisdom of crowds" within a single individual, allowing them to…
Generative AI (GenAI) tools are radically expanding the scope and capability of automation in knowledge work such as academic research. While promising for augmenting cognition and streamlining processes, AI-assisted research tools may also…
Large Language Models (LLMs) have shown impressive capabilities in various applications, but they still face various inconsistency issues. Existing works primarily focus on the inconsistency issues within a single LLM, while we…
Generative artificial intelligence (GenAI) can rapidly produce large and diverse volumes of content. This lends to it a quality of creativity which can be empowering in the early stages of design. In seeking to understand how creative ways…
Gig workers, and the products and services they provide, play an increasingly ubiquitous role in our daily lives. But despite growing evidence suggesting that worker well-being in gig economy platforms have become significant societal…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Recommender systems serve as foundational infrastructure in modern information ecosystems, helping users navigate digital content and discover items aligned with their preferences. At their core, recommender systems address a fundamental…
The growing inequality in gig work between workers and platforms has become a critical social issue as gig work plays an increasingly prominent role in the future of work. The AI inequality is caused by (1) the technology divide in who has…
Rideshare platforms exert significant control over workers through algorithmic systems that can result in financial, emotional, and physical harm. What steps can platforms, designers, and practitioners take to mitigate these negative…
Human-AI collaborative tools attract attentions from the data storytelling community to lower the expertise barrier and streamline the workflow. The recent advance in large-scale generative AI techniques, e.g., large language models (LLMs)…
Previous efforts to support creative problem-solving have included (a) techniques (such as brainstorming and design thinking) to stimulate creative ideas, and (b) software tools to record and share these ideas. Now, generative AI…
Large Language Models (LLMs) have emerged as powerful tools in various research domains. This article examines their potential through a literature review and firsthand experimentation. While LLMs offer benefits like cost-effectiveness and…
Collaborative information from user-item interactions is a fundamental source of signal in successful recommender systems. Recently, researchers have attempted to incorporate this knowledge into large language model-based recommender…
Recent advances in deep learning have allowed Artificial Intelligence (AI) to reach near human-level performance in many sensory, perceptual, linguistic or cognitive tasks. There is a growing need, however, for novel, brain-inspired…
This paper presents the SLEGO (Software-Lego) system, a collaborative analytics platform that bridges the gap between experienced developers and novice users using a cloud-based platform with modular, reusable microservices. These…
Large language models (LLMs) are transforming society, powering applications from smartphone assistants to autonomous driving. Yet cloud-based LLM services alone cannot serve a growing class of applications, including those operating under…
How can we use generative AI to design tools that augment rather than replace human cognition? In this position paper, we review our own research on AI-assisted decision-making for lessons to learn. We observe that in both AI-assisted…
Artificial intelligence systems, particularly large language models (LLMs), are increasingly being employed in high-stakes decisions that impact both individuals and society at large, often without adequate safeguards to ensure safety,…
Collective Intelligence (CI) is the ability of a group to exhibit greater intelligence than its individual members. Expressed by the common saying that "two minds are better than one," CI has been a topic of interest for social psychology…