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Conversational Recommender Systems (CRSs)aim to engage users in dialogue to provide tailored recommendations. While traditional CRSs focus on eliciting preferences and retrieving items, real-world e-commerce interactions involve more…

Information Retrieval · Computer Science 2025-08-08 Tongyoung Kim , Jeongeun Lee , Soojin Yoon , Sunghwan Kim , Dongha Lee

Effective decision-making and problem-solving in conversational systems require the ability to identify and acquire missing information through targeted questioning. A key challenge lies in efficiently narrowing down a large space of…

Artificial Intelligence · Computer Science 2025-06-03 Harshita Chopra , Chirag Shah

Conversational Recommender Systems (CRSs) aim to provide personalized recommendations through multi-turn natural language interactions with users. Given the strong interaction and reasoning skills of Large Language Models (LLMs), leveraging…

Computation and Language · Computer Science 2025-10-02 Xiaoyan Zhao , Ming Yan , Yang Zhang , Yang Deng , Jian Wang , Fengbin Zhu , Yilun Qiu , Hong Cheng , Tat-Seng Chua

Large language models (LLMs) have recently been used as backbones for recommender systems. However, their performance often lags behind conventional methods in standard tasks like retrieval. We attribute this to a mismatch between LLMs'…

Information Retrieval · Computer Science 2024-04-02 Yuwei Cao , Nikhil Mehta , Xinyang Yi , Raghunandan Keshavan , Lukasz Heldt , Lichan Hong , Ed H. Chi , Maheswaran Sathiamoorthy

In Conversational Recommendation System (CRS), an agent is asked to recommend a set of items to users within natural language conversations. To address the need for both conversational capability and personalized recommendations, prior…

Computation and Language · Computer Science 2023-10-30 Yeongseo Jung , Eunseo Jung , Lei Chen

Conversational Recommender Systems (CRSs) aim to elicit user preferences via natural dialogue to provide suitable item recommendations. However, current CRSs often deviate from realistic human interactions by rapidly recommending items in…

Information Retrieval · Computer Science 2025-09-01 Manato Tajiri , Michimasa Inaba

Recommender systems are software applications that help users to find items of interest in situations of information overload. Current research often assumes a one-shot interaction paradigm, where the users' preferences are estimated based…

Human-Computer Interaction · Computer Science 2021-06-01 Dietmar Jannach , Ahtsham Manzoor , Wanling Cai , Li Chen

Connecting conversation with external domain knowledge is vital for conversational recommender systems (CRS) to correctly understand user preferences. However, existing solutions either require domain-specific engineering, which limits…

Information Retrieval · Computer Science 2025-09-29 Dayu Yang , Hui Fang

While hallucinations of large language models could been alleviated through retrieval-augmented generation and citation generation, how the model utilizes internal knowledge is still opaque, and the trustworthiness of its generated answers…

Computation and Language · Computer Science 2025-04-22 Jiajun Shen , Tong Zhou , Yubo Chen , Delai Qiu , Shengping Liu , Kang Liu , Jun Zhao

Despite advances in the multilingual capabilities of Large Language Models (LLMs), their performance varies substantially across different languages and tasks. In multilingual retrieval-augmented generation (RAG)-based systems, knowledge…

Computation and Language · Computer Science 2025-08-01 Aman Gupta , Yingying Zhuang , Zhou Yu , Ziji Zhang , Anurag Beniwal

Dialogue-based language models mark a huge milestone in the field of artificial intelligence, by their impressive ability to interact with users, as well as a series of challenging tasks prompted by customized instructions. However, the…

Artificial Intelligence · Computer Science 2023-04-26 Rui Hao , Linmei Hu , Weijian Qi , Qingliu Wu , Yirui Zhang , Liqiang Nie

The integration of AI in education offers significant potential to enhance learning efficiency. Large Language Models (LLMs), such as ChatGPT, Gemini, and Llama, allow students to query a wide range of topics, providing unprecedented…

Information Retrieval · Computer Science 2025-04-29 Zhaoxing Li , Vahid Yazdanpanah , Jindi Wang , Wen Gu , Lei Shi , Alexandra I. Cristea , Sarah Kiden , Sebastian Stein

News recommendation systems (RS) play a pivotal role in the current digital age, shaping how individuals access and engage with information. The fusion of natural language processing (NLP) and RS, spurred by the rise of large language…

Information Retrieval · Computer Science 2023-11-13 Xinyi Li , Yongfeng Zhang , Edward C Malthouse

This study deeply explores the application of large language model (LLM) in personalized recommendation system of e-commerce. Aiming at the limitations of traditional recommendation algorithms in processing large-scale and multi-dimensional…

Information Retrieval · Computer Science 2024-10-18 Wei Xu , Jue Xiao , Jianlong Chen

The advent of ChatGPT and similar large language models (LLMs) has revolutionized the human-AI interaction and information-seeking process. Leveraging LLMs as an alternative to search engines, users can now access summarized information…

Human-Computer Interaction · Computer Science 2024-04-18 Ben Wang

Large Language Models (LLMs), such as ChatGPT, have recently been applied to various NLP tasks due to its open-domain generation capabilities. However, there are two issues with applying LLMs to dialogue tasks. 1. During the dialogue…

Computation and Language · Computer Science 2023-10-06 Siwei Wu , Xiangqing Shen , Rui Xia

Recent large language models (LLMs) have demonstrated remarkable performance on a variety of natural language processing (NLP) tasks, leading to intense excitement about their applicability across various domains. Unfortunately, recent work…

Computation and Language · Computer Science 2023-02-13 Yaqi Xie , Chen Yu , Tongyao Zhu , Jinbin Bai , Ze Gong , Harold Soh

Goal-oriented conversational interfaces are designed to accomplish specific tasks and typically have interactions that tend to span multiple turns adhering to a pre-defined structure and a goal. However, conventional neural language models…

Computation and Language · Computer Science 2021-06-08 Ashish Shenoy , Sravan Bodapati , Katrin Kirchhoff

Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches,…

Information Retrieval · Computer Science 2024-09-18 Xiaoyu Zhang , Ruobing Xie , Yougang Lyu , Xin Xin , Pengjie Ren , Mingfei Liang , Bo Zhang , Zhanhui Kang , Maarten de Rijke , Zhaochun Ren

The increasing trust in large language models (LLMs), especially in the form of chatbots, is often undermined by the lack of their extrinsic evaluation. This holds particularly true in nutrition, where randomised controlled trials (RCTs)…

Human-Computer Interaction · Computer Science 2025-11-27 Karen Jia-Hui Li , Simone Balloccu , Ondrej Dusek , Ehud Reiter