Related papers: Service Level Agreements and Security SLA: A Compr…
Information and Communication Technology (ICT) is being provided to the variety of end-users demands, thereby providing a better and improved management of services is crucial. Therefore, Service Level Agreements (SLAs) are essential and…
In recent years, extensive research has been conducted in the area of Service Level Agreement (SLA) for utility computing systems. An SLA is a formal contract used to guarantee that consumers' service quality expectation can be achieved. In…
The Internet of Things (IoT) promises to help solve a wide range of issues that relate to our wellbeing within application domains that include smart cities, healthcare monitoring, and environmental monitoring. IoT is bringing new wireless…
Service Level Agreements (SLA) are commonly used to specify the quality attributes between cloud service providers and the customers. A violation of SLAs can result in high penalties. To allow the analysis of SLA compliance before the…
AI components are increasingly becoming a key element of all types of software systems to enhance their functionality. These AI components are often implemented as AI Agents, offering more autonomy than a plain integration of Large Language…
In this paper, we examine the problem of a single provider offering multiple types of service level agreements, and the implications thereof. In doing so, we propose a simple model for machine-readable service level agreements (SLAs) and…
Network slicing is considered to be one of the key enablers to Fifth Generation (5G) communication system. Legacy telecommunication networks have been providing various services to all kinds of customers through a single network…
SLA (Service level agreement) is defined by an organization to fulfil its client requirements, the time within which the deliverables should be turned over to the clients. Tracking of SLA can be done manually by checking the status,…
With the growing demand for network connectivity and diversity of network applications, one primary challenge that network service providers are facing is managing the commitments for Service Level Agreements~(SLAs). Service providers…
A Service Level Agreement (SLA) is a commitment between a client and provider that assures the quality of service (QoS) a client can expect to receive when purchasing a service. However, evidence of SLA violations in Internet of Things…
The security features of current digital services are mostly defined and dictated by the service provider (SP). A user can always decline to use a service whose terms do not fulfill the expected criteria, but in many cases, even a simple…
Service Level Agreement (SLA) monitoring in service-oriented environments suffers from inherent trust conflicts when providers self-report metrics, creating incentives to underreport violations. We introduce a framework for generating…
Since SLAs specify the contractual terms that are formally used between consumers and providers, there is a need to aggregate QoS requirements from the perspectives of Clouds, networks, and devices to deliver the promised IoT…
In the service landscape, the issues of service selection, negotiation of Service Level Agreements (SLA), and SLA-compliance monitoring have typically been used in separate and disparate ways, which affect the quality of the services that…
Automated management and monitoring of service contracts like Service Level Agreements (SLAs) or higher-level policies is vital for efficient and reliable distributed service-oriented architectures (SOA) with high quality of ser-vice (QoS)…
Service-oriented High Level Architecture (SOHLA) refers to the high level architecture (HLA) enabled by Service-Oriented Architecture (SOA) and Web Services etc. techniques which supports distributed interoperating services. The detailed…
Today we see the use of the Internet of Things (IoT) in various application domains such as healthcare, smart homes, smart cars, and smart-x applications in smart cities. The number of applications based on IoT and cloud computing is…
Software-as-a-service (SaaS) is a type of software service delivery model which encompasses a broad range of business opportunities and challenges. Users and service providers are reluctant to integrate their business into SaaS due to its…
While regulators advocate for higher cloud transparency, many Cloud Service Providers (CSPs) often do not provide detailed information regarding their security implementations in their Service Level Agreements (SLAs). In practice, CSPs are…
As cloud computing is increasingly transforming the information technology landscape, organizations and businesses are exhibiting strong interest in Software-as-a-Service (SaaS) offerings that can help them increase business agility and…