Related papers: CAUSE: Counterfactual Assessment of User Satisfact…
The aim of this paper is to mitigate the shortcomings of automatic evaluation of open-domain dialog systems through multi-reference evaluation. Existing metrics have been shown to correlate poorly with human judgement, particularly in…
What if large language models could not only infer human mindsets but also expose every blind spot in team dialogue such as discrepancies in the team members' joint understanding? We present a novel, two-step framework that leverages large…
Large Language Models (LLMs) have shown impressive capabilities in various applications, but they still face various inconsistency issues. Existing works primarily focus on the inconsistency issues within a single LLM, while we…
Search-augmented large language models (LLMs) have advanced information-seeking tasks by integrating retrieval into generation, reducing users' cognitive burden compared to traditional search systems. Yet they remain insufficient for fully…
Existing pipelined task-oriented dialogue systems usually have difficulties adapting to unseen domains, whereas end-to-end systems are plagued by large-scale knowledge bases in practice. In this paper, we introduce a novel query-driven…
Task-oriented dialogue (TOD) systems are mainly based on the slot-filling-based TOD (SF-TOD) framework, in which dialogues are broken down into smaller, controllable units (i.e., slots) to fulfill a specific task. A series of approaches…
As Large Language Models (LLMs) become increasingly integrated into our everyday lives, understanding their ability to comprehend human mental states becomes critical for ensuring effective interactions. However, despite the recent attempts…
This paper investigates the reliability of explanations generated by large language models (LLMs) when prompted to explain their previous output. We evaluate two kinds of such self-explanations - extractive and counterfactual - using three…
Task-Oriented Dialogue (TOD) systems are designed to carry out specific tasks by tracking dialogue states and generating appropriate responses to help users achieve defined goals. Recently, end-to-end dialogue models pre-trained based on…
Voice-based conversational AI systems increasingly rely on cascaded architectures that combine speech-to-text (STT), large language models (LLMs), and text-to-speech (TTS) components. We present a large-scale empirical comparison of STT x…
Dialogue summarization is a challenging task with significant practical value in customer service, meeting analysis, and conversational AI. Although large language models (LLMs) have achieved substantial progress in summarization tasks, the…
Generative AI agents are often expected to respond to complex user requests that have No One Right Answer (NORA), e.g., "design a vegetarian meal plan below 1800 calories". Such requests may entail a set of constraints that the agent should…
Recent studies have increasingly demonstrated that large language models (LLMs) possess significant theory of mind (ToM) capabilities, showing the potential for simulating the tracking of mental states in generative agents. In this study,…
User Satisfaction Estimation is an important task and increasingly being applied in goal-oriented dialogue systems to estimate whether the user is satisfied with the service. It is observed that whether the user's needs are met often…
In Task-Oriented Dialogue (TOD) systems, correctly updating the system's understanding of the user's needs is key to a smooth interaction. Traditionally TOD systems are composed of several modules that interact with one another. While each…
Recent LLM (Large Language Models) advancements benefit many fields such as education and finance, but HR has hundreds of repetitive processes, such as access requests, medical claim filing and time-off submissions, which are unaddressed.…
In this paper, we investigate the use of large language models (LLMs) like ChatGPT for document-grounded response generation in the context of information-seeking dialogues. For evaluation, we use the MultiDoc2Dial corpus of task-oriented…
Large language models (LLMs) have made remarkable progress in a wide range of natural language understanding and generation tasks. However, their ability to generate counterfactuals has not been examined systematically. To bridge this gap,…
Human feedback is crucial in the interactions between humans and Large Language Models (LLMs). However, existing research primarily focuses on benchmarking LLMs in single-turn dialogues. Even in benchmarks designed for multi-turn dialogues,…
Effective engagement by large language models (LLMs) requires adapting responses to users' sociodemographic characteristics, such as age, occupation, and education level. While many real-world applications leverage dialogue history for…