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A well-known problem when learning from user clicks are inherent biases prevalent in the data, such as position or trust bias. Click models are a common method for extracting information from user clicks, such as document relevance in web…
The search task and the system both affect the demand on cognitive resources during information search. In some situations, the demands may become too high for a person. This article has a three-fold goal. First, it presents and critiques…
Conversational search offers an easier and faster alternative to conventional web search, while having downsides like lack of source verification. Research has examined performance disparities between these two systems in different…
Web is often used for finding information and with a learning intention. In this thesis, we propose a study to investigate the process of learning online across varying cognitive learning levels using crowd-sourced participants. Our aim was…
This paper proposes an approach to detect information relevance during decision-making from eye movements in order to enable user interface adaptation. This is a challenging task because gaze behavior varies greatly across individual users…
Even the best information retrieval model cannot always identify the most useful answers to a user query. This is in particular the case with web search systems, where it is known that users tend to minimise their effort to access relevant…
Little research has explored how information engagement (IE), the degree to which individuals interact with and use information in a manner that manifests cognitively, behaviorally, and affectively. This study explored the impact of…
Information seeking is an interactive behaviour of the end users with information systems, which occurs in a real environment known as context. Context affects information-seeking behaviour in many different ways. The purpose of this paper…
The use of natural language and voice-based interfaces gradu-ally transforms how consumers search, shop, and express their preferences. The current work explores how changes in the syntactical structure of the interaction with…
Ideas about how to increase the unconscious participation in interaction between 'a human' and 'a computer' are developed in this paper. Evidence of impact of the unconscious functioning is presented. The unconscious is characterised as…
Asking clarifying questions in response to search queries has been recognized as a useful technique for revealing the underlying intent of the query. Clarification has applications in retrieval systems with different interfaces, from the…
User errors while performing security-critical tasks can lead to undesirable or even disastrous consequences. One major factor influencing mistakes and failures is complexity of such tasks, which has been studied extensively in prior…
Domain expertise is regarded as one of the key factors impacting search success: experts are known to write more effective queries, to select the right results on the result page, and to find answers satisfying their information needs.…
Context information in search sessions has proven to be useful for capturing user search intent. Existing studies explored user behavior sequences in sessions in different ways to enhance query suggestion or document ranking. However, a…
Through a combination of experimental and simulation results, we illustrate that passive recommendations encoded in typical computer user-interfaces (UIs) can subdue users' natural proclivity to access diverse information sources. Inspired…
Collaborative filtering is a popular technique to infer users' preferences on new content based on the collective information of all users preferences. Recommender systems then use this information to make personalized suggestions to users.…
At its core, information access and seeking is an interactive process. In existing search engines, interactions are limited to a few pre-defined actions, such as "requery", "click on a document", "scrolling up/down", "going to the next…
Conversational artificial intelligence (AI) provides an efficient and convenient gateway to information access. However, it can cause overreliance when users blindly trust AI and accept its answers without fact-checking. Information search…
The effectiveness of an IR system is gauged not just by its ability to retrieve relevant results but also by how it presents these results to users; an engaging presentation often correlates with increased user satisfaction. While existing…
User interaction behavior is a valuable source of implicit relevance feedback. In Web image search a different type of search result presentation is used than in general Web search, which leads to different interaction mechanisms and user…