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Recent literature has suggested the potential of using large language models (LLMs) to make classifications for tabular tasks. However, LLMs have been shown to exhibit harmful social biases that reflect the stereotypes and inequalities…

Computation and Language · Computer Science 2024-04-04 Yanchen Liu , Srishti Gautam , Jiaqi Ma , Himabindu Lakkaraju

Recommender systems have traditionally followed modular architectures comprising candidate generation, multi-stage ranking, and re-ranking, each trained separately with supervised objectives and hand-engineered features. While effective in…

Information Retrieval · Computer Science 2025-10-06 Rahul Raja , Anshaj Vats , Arpita Vats , Anirban Majumder

Recommender Systems (RSs) are exploited by various business enterprises to suggest their products (items) to consumers (users). Collaborative filtering (CF) is a widely used variant of RSs which learns hidden patterns from user-item…

Information Retrieval · Computer Science 2026-03-17 Nikita Baidya , Bidyut Kr. Patra , Ratnakar Dash

This survey explores the fairness of large language models (LLMs) in e-commerce, examining their progress, applications, and the challenges they face. LLMs have become pivotal in the e-commerce domain, offering innovative solutions and…

Computation and Language · Computer Science 2024-06-25 Qingyang Ren , Zilin Jiang , Jinghan Cao , Sijia Li , Chiqu Li , Yiyang Liu , Shuning Huo , Tiange He , Yuan Chen

This paper investigates the parameter space of machine learning (ML) algorithms in aggravating or mitigating fairness bugs. Data-driven software is increasingly applied in social-critical applications where ensuring fairness is of paramount…

Software Engineering · Computer Science 2022-02-15 Saeid Tizpaz-Niari , Ashish Kumar , Gang Tan , Ashutosh Trivedi

Though recommender systems are defined by personalization, recent work has shown the importance of additional, beyond-accuracy objectives, such as fairness. Because users often expect their recommendations to be purely personalized, these…

Information Retrieval · Computer Science 2021-03-17 Nasim Sonboli , Jessie J. Smith , Florencia Cabral Berenfus , Robin Burke , Casey Fiesler

Recent work in large language modeling (LLMs) has used fine-tuning to align outputs with the preferences of a prototypical user. This work assumes that human preferences are static and homogeneous across individuals, so that aligning to a a…

Enabling non-discrimination for end-users of recommender systems by introducing consumer fairness is a key problem, widely studied in both academia and industry. Current research has led to a variety of notions, metrics, and unfairness…

Information Retrieval · Computer Science 2022-08-24 Ludovico Boratto , Gianni Fenu , Mirko Marras , Giacomo Medda

Personalized outfit recommendation remains a complex challenge, demanding both fashion compatibility understanding and trend awareness. This paper presents a novel framework that harnesses the expressive power of large language models…

Information Retrieval · Computer Science 2024-09-19 Najmeh Forouzandehmehr , Nima Farrokhsiar , Ramin Giahi , Evren Korpeoglu , Kannan Achan

Nowadays, Large Language Models (LLMs) are foundational components of modern software systems. As their influence grows, concerns about fairness have become increasingly pressing. Prior work has proposed metamorphic testing to detect…

Software Engineering · Computer Science 2025-12-19 Alessandra Parziale , Gianmario Voria , Valeria Pontillo , Gemma Catolino , Andrea De Lucia , Fabio Palomba

While personalized recommender systems excel at content discovery, they frequently expose users to undesirable or discomforting information, highlighting the critical need for user-centric filtering tools. Current methods leveraging Large…

Information Retrieval · Computer Science 2026-04-21 Chi Zhang , Zhipeng Xu , Jiahao Liu , Dongsheng Li , Hansu Gu , Peng Zhang , Ning Gu , Tun Lu

Large language models (LLMs) are increasingly prevalent in recommender systems, where LLMs can be used to generate personalized recommendations. Here, we examine how different LLM-generated explanations for movie recommendations affect…

Human-Computer Interaction · Computer Science 2025-08-20 Yuanjun Feng , Stefan Feuerriegel , Yash Raj Shrestha

Large language models (LLMs) increasingly produce natural language explanations, yet these explanations often lack faithfulness, and they do not reliably reflect the evidence the model uses to decide. We introduce FaithLM, a model-agnostic…

Computation and Language · Computer Science 2025-10-28 Yu-Neng Chuang , Guanchu Wang , Chia-Yuan Chang , Ruixiang Tang , Shaochen Zhong , Fan Yang , Mengnan Du , Xuanting Cai , Vladimir Braverman , Xia Hu

Conversational recommender systems (CRS) enhance user experience through multi-turn interactions, yet evaluating CRS remains challenging. User simulators can provide comprehensive evaluations through interactions with CRS, but building…

Human-Computer Interaction · Computer Science 2025-08-01 Luyu Chen , Quanyu Dai , Zeyu Zhang , Xueyang Feng , Mingyu Zhang , Pengcheng Tang , Xu Chen , Yue Zhu , Zhenhua Dong

Large language models (LLMs) are approaching expert-level performance in medical question answering (QA), demonstrating strong potential to improve public healthcare. However, underlying biases related to sensitive attributes such as sex…

Artificial Intelligence · Computer Science 2026-01-13 Ying Xiao , Jie Huang , Ruijuan He , Jing Xiao , Mohammad Reza Mousavi , Yepang Liu , Kezhi Li , Zhenpeng Chen , Jie M. Zhang

Evaluating recommender systems remains a long-standing challenge, as offline methods based on historical user interactions and train-test splits often yield unstable and inconsistent results due to exposure bias, popularity bias, sampled…

As Large Language Models (LLMs) have risen in prominence over the past few years, there has been concern over the potential biases in LLMs inherited from the training data. Previous studies have examined how LLMs exhibit implicit bias, such…

Computation and Language · Computer Science 2025-12-30 Lake Yin , Fan Huang

Large Language Models (LLMs) are increasingly deployed in contact-center Quality Assurance (QA) to automate agent performance evaluation and coaching feedback. While LLMs offer unprecedented scalability and speed, their reliance on…

Computation and Language · Computer Science 2026-02-17 Kawin Mayilvaghanan , Siddhant Gupta , Ayush Kumar

As libraries explore large language models (LLMs) as a scalable layer for reference services, a core fairness question follows: can LLM-based services support all patrons fairly, regardless of demographic identity? While LLMs offer great…

Digital Libraries · Computer Science 2026-02-24 Haining Wang , Jason Clark , Angelica Peña

Recommender systems are used in variety of domains affecting people's lives. This has raised concerns about possible biases and discrimination that such systems might exacerbate. There are two primary kinds of biases inherent in recommender…

Information Retrieval · Computer Science 2018-09-25 Golnoosh Farnadi , Pigi Kouki , Spencer K. Thompson , Sriram Srinivasan , Lise Getoor