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The information needs of social science researchers are manifold and almost studied in every decade since the 1950s. With this paper, we contribute to this series and present the results of three studies. We asked 367 social science…
The task of organizing and clustering multilingual news articles for media monitoring is essential to follow news stories in real time. Most approaches to this task focus on high-resource languages (mostly English), with low-resource…
The ongoing COVID-19 pandemic highlights the importance of dashboards for providing critical real-time information. In order to enable people to obtain information in time and to understand complex statistical data, many developers have…
Mental health is a growing global concern, prompting interest in AI-driven solutions to expand access to psychosocial support. \emph{Peer support}, grounded in lived experience, offers a valuable complement to professional care. However,…
Machine translation is one of the applications of natural language processing which has been explored in different languages. Recently researchers started paying attention towards machine translation for resource-poor languages and closely…
Information and knowledge in exchange in public networks is a crucial challenge that needs to be overcome in order to consolidate the benefits associated with such structures. We study the impact of the nature of the information exchanged…
Information in networks is non-uniformly distributed, enabling individuals in certain network positions to get preferential access to information. Social scientists have developed influential theories about the role of network structure in…
People experiencing migration endure many transitions across borders, technologies, and social systems. While HCI research often emphasizes this community's adoption of technology, less attention has been paid to practices of technological…
According to the United States High Commission for Refugees (UNHCr), there are 65.3 million forcibly displaced people in the world today, 21.5 million of them being refugees. This has led to an unprecedented refugee crisis which has led…
The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…
Navigating health questions can be daunting in the modern information landscape. Large language models (LLMs) may provide tailored, accessible information, but also risk being inaccurate, biased or misleading. We present insights from 4…
Smart environments integrate Information and Communication Technologies (ICT) into devices, vehicles, buildings and cities to offer an increased quality of life, energy efficiency and economical sustainability. In this perspective, the…
Information-centric networking proposals attract much attention in the ongoing search for a future communication paradigm of the Internet. Replacing the host-to-host connectivity by a data-oriented publish/subscribe service eases content…
Digital news platforms use news recommenders as the main instrument to cater to the individual information needs of readers. Despite an increasingly language-diverse online community, in which many Internet users consume news in multiple…
Due to the increase in natural disasters in the past years, Disaster Response Organizations (DROs) are faced with the challenge of coping with more and larger operations. Currently appointed Information and Communications Technology (ICT)…
Visually impaired people are often confronted with new environments and they find themselves face to face with an innumerous amount of difficulties when facing these environments. Having to surpass and deal with these difficulties that…
Recent research in the social sciences has identified situations in which small changes in the way that information is provided to consumers can have large aggregate effects on behavior. This has been promoted in popular media in areas of…
The main aim of this paper is to achieve a depth of understanding of the various similarities and differences in terms of challenges between developed and developing countries and in regards to the implementation of ICT innovations. Indeed,…
Persistent inequalities in political knowledge are a central concern in political communication. We organize the mechanisms underlying the knowledge-gap literature by distinguishing between individual preconditions, structural features of…
In an information-seeking conversation, a user may ask questions that are under-specified or unanswerable. An ideal agent would interact by initiating different response types according to the available knowledge sources. However, most…