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Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to…
The vision of AI collaborators is a staple of mythology and science fiction, where artificial agents with special talents assist human partners and teams. In this dream, sophisticated AIs understand nuances of collaboration and human…
Despite AI tools becoming more prevalent and applicable to a variety of workplaces, workers consistently report uncertainty about where AI applies, what problems it can help solve, and how it fits into real workflows. In other words, there…
A key task in AI practice is to assess potential impacts to prevent harm. Current AI tools assisting AI impact assessment have not been designed or evaluated for collaborative team brainstorming, and they do not capture the range of views…
In this paper, a workflow for designing a bot using Robotic Process Automation (RPA), associated with Artificial Intelligence (AI) that is used for information extraction, classification, etc., is proposed. The bot is equipped with many…
Intelligent recommendation and reminder systems are the need of the fast-pacing life. Current intelligent systems such as Siri, Google Assistant, Microsoft Cortona, etc., have limited capability. For example, if you want to wake up at 6 am…
Human-AI collaborative tools attract attentions from the data storytelling community to lower the expertise barrier and streamline the workflow. The recent advance in large-scale generative AI techniques, e.g., large language models (LLMs)…
About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…
This paper introduces a novel architectural framework that integrates Large Language Models (LLMs) with email interfaces to automate administrative tasks, specifically targeting accessibility barriers in enterprise environments. The system…
The integration of various AI tools creates a complex socio-technical environment where employee-customer interactions form the core of work practices. This study investigates how customer service representatives (CSRs) at the power grid…
The growing popularity of AI writing assistants presents exciting opportunities to craft tools that cater to diverse user needs. This study explores how personality shapes preferences for AI writing companions and how personalized designs…
The collaborative design process is intrinsically complicated and dynamic, and researchers have long been exploring how to enhance efficiency in this process. As Artificial Intelligence technology evolves, it has been widely used as a…
Data storytelling plays an important role in data workers' daily jobs since it boosts team collaboration and public communication. However, to make an appealing data story, data workers spend tremendous efforts on various tasks, including…
Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…
Artificial Intelligence (AI) systems have historically been used as tools that execute narrowly defined tasks. Yet recent advances in AI have unlocked possibilities for a new class of models that genuinely collaborate with humans in complex…
The study analyzes the introduction of Microsoft 365 Copilot in a non-university research organization using a repeated cross-sectional employee survey. We assess usefulness, ease of use, output quality and reliability, and usefulness for…
Human-AI co-creativity involves humans and AI collaborating on a shared creative product as partners. In a creative collaboration, communication is an essential component among collaborators. In many existing co-creative systems users can…
Communicating the risks and benefits of AI is important for regulation and public understanding. Yet current methods such as technical reports often exclude people without technical expertise. Drawing on HCI research, we developed an Impact…
Although information workers may complain about meetings, they are an essential part of their work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides…
Dialogue-based human-AI collaboration can revolutionize collaborative problem-solving, creative exploration, and social support. To realize this goal, the development of automated agents proficient in skills such as negotiating, following…