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Trustworthy Artificial Intelligence (TAI) integrates ethics that align with human values, looking at their influence on AI behaviour and decision-making. Primarily dependent on self-assessment, TAI evaluation aims to ensure ethical…

Computers and Society · Computer Science 2024-09-13 Louise McCormack , Malika Bendechache

Trust is essential for our interactions with others but also with artificial intelligence (AI) based systems. To understand whether a user trusts an AI, researchers need reliable measurement tools. However, currently discussed markers…

Human-Computer Interaction · Computer Science 2023-10-26 Martin Johannes Dechant , Olga Lukashova-Sanz , Siegfried Wahl

Artificial Intelligence (AI) is becoming the corner stone of many systems used in our daily lives such as autonomous vehicles, healthcare systems, and unmanned aircraft systems. Machine Learning is a field of AI that enables systems to…

Artificial Intelligence · Computer Science 2022-06-27 Lionel Nganyewou Tidjon , Foutse Khomh

In AI-assisted decision-making, it is critical for human decision-makers to know when to trust AI and when to trust themselves. However, prior studies calibrated human trust only based on AI confidence indicating AI's correctness likelihood…

Human-Computer Interaction · Computer Science 2023-01-18 Shuai Ma , Ying Lei , Xinru Wang , Chengbo Zheng , Chuhan Shi , Ming Yin , Xiaojuan Ma

Many decision-making processes have begun to incorporate an AI element, including prison sentence recommendations, college admissions, hiring, and mortgage approval. In all of these cases, AI models are being trained to help human decision…

Computers and Society · Computer Science 2019-12-06 Maryam Ashoori , Justin D. Weisz

Recently, there has been growing attention on behalf of both academic and practice communities towards the ability of Artificial Intelligence (AI) systems to operate responsibly and ethically. As a result, a plethora of frameworks and…

Computers and Society · Computer Science 2024-07-18 Maria Teresa Baldassarre , Domenico Gigante , Marcos Kalinowski , Azzurra Ragone , Sara Tibidò

This study explores whether labeling AI as "trustworthy" or "reliable" influences user perceptions and acceptance of automotive AI technologies. Using a one-way between-subjects design, the research involved 478 online participants who were…

Human-Computer Interaction · Computer Science 2025-07-15 John Dorsch , Ophelia Deroy

Knowing when a classifier's prediction can be trusted is useful in many applications and critical for safely using AI. While the bulk of the effort in machine learning research has been towards improving classifier performance,…

Machine Learning · Statistics 2018-10-30 Heinrich Jiang , Been Kim , Melody Y. Guan , Maya Gupta

The range of application of artificial intelligence (AI) is vast, as is the potential for harm. Growing awareness of potential risks from AI systems has spurred action to address those risks, while eroding confidence in AI systems and the…

Trust is a fundamental concept in human decision-making and collaboration that has long been studied in philosophy and psychology. However, software engineering (SE) articles often use the term trust informally; providing an explicit…

Software Engineering · Computer Science 2026-01-29 Sebastian Baltes , Timo Speith , Brenda Chiteri , Seyedmoein Mohsenimofidi , Shalini Chakraborty , Daniel Buschek

A significant challenge to measuring human-automation trust is the amount of construct proliferation, models, and questionnaires with highly variable validation. However, all agree that trust is a crucial element of technological…

Human-Computer Interaction · Computer Science 2023-03-27 Yosef S. Razin , Karen M. Feigh

Trust is one of the most important factors shaping whether and how people adopt and rely on artificial intelligence (AI). Yet most existing studies measure trust in terms of functionality, focusing on whether a system is reliable, accurate,…

Human-Computer Interaction · Computer Science 2025-10-14 Haocan Sun , Weizi Liu , Di Wu , Guoming Yu , Mike Yao

The promise of AI is huge. AI systems have already achieved good enough performance to be in our streets and in our homes. However, they can be brittle and unfair. For society to reap the benefits of AI systems, society needs to be able to…

Artificial Intelligence · Computer Science 2020-02-18 Jeannette M. Wing

Trust and reliance are often treated as coupled constructs in human-AI interaction research, with the assumption that calibrating trust will lead to appropriate reliance. We challenge this assumption in educational contexts, where students…

Human-Computer Interaction · Computer Science 2026-01-26 Olivia Pal , Veda Duddu , Agam Goyal , Drishti Goel , Koustuv Saha

With the widespread proliferation of AI systems, trust in AI is an important and timely topic to navigate. Researchers so far have largely employed a myopic view of this relationship. In particular, a limited number of relevant trustors…

Human-Computer Interaction · Computer Science 2024-05-28 Agathe Balayn , Mireia Yurrita , Fanny Rancourt , Fabio Casati , Ujwal Gadiraju

Despite AI's superhuman performance in a variety of domains, humans are often unwilling to adopt AI systems. The lack of interpretability inherent in many modern AI techniques is believed to be hurting their adoption, as users may not trust…

Artificial Intelligence · Computer Science 2021-11-17 Daehwan Ahn , Abdullah Almaatouq , Monisha Gulabani , Kartik Hosanagar

Current literature and public discourse on "trust in AI" are often focused on the principles underlying trustworthy AI, with insufficient attention paid to how people develop trust. Given that AI systems differ in their level of…

Human-Computer Interaction · Computer Science 2022-05-02 Q. Vera Liao , S. Shyam Sundar

Quantitative Artificial Intelligence (AI) Benchmarks have emerged as fundamental tools for evaluating the performance, capability, and safety of AI models and systems. Currently, they shape the direction of AI development and are playing an…

Artificial Intelligence · Computer Science 2025-05-27 Maria Eriksson , Erasmo Purificato , Arman Noroozian , Joao Vinagre , Guillaume Chaslot , Emilia Gomez , David Fernandez-Llorca

Chatbots have become increasingly prevalent. A growing body of research focused on the issue of human trust in AI. However, most existing user studies are conducted primarily with adult groups, overlooking teenagers who are also engaging…

Human-Computer Interaction · Computer Science 2025-12-09 Siyu Qiu , Anqi Lin , Shiya Wang , Xingyu Lan

In the past few decades, artificial intelligence (AI) technology has experienced swift developments, changing everyone's daily life and profoundly altering the course of human society. The intention of developing AI is to benefit humans, by…

Artificial Intelligence · Computer Science 2021-08-20 Haochen Liu , Yiqi Wang , Wenqi Fan , Xiaorui Liu , Yaxin Li , Shaili Jain , Yunhao Liu , Anil K. Jain , Jiliang Tang