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Commercial voice assistants are largely feminized and associated with stereotypically feminine traits such as warmth and submissiveness. As these assistants continue to be adopted for everyday uses, it is imperative to understand how the…
Speech-to-text services aim to transcribe input audio as accurately as possible. They increasingly play a role in everyday life, for example in personal voice assistants or in customer-company interactions. We evaluate Open AI's Whisper, a…
The use of natural language and voice-based interfaces gradu-ally transforms how consumers search, shop, and express their preferences. The current work explores how changes in the syntactical structure of the interaction with…
Access to accurate and actionable harm reduction information can directly impact the health outcomes of People Who Use Drugs (PWUD), yet existing online channels often fail to meet their diverse and dynamic needs due to limitations in…
Artificial intelligence (AI) is now widely used to facilitate social interaction, but its impact on social relationships and communication is not well understood. We study the social consequences of one of the most pervasive AI…
A multitude of web and desktop applications are now widely available in diverse human languages. This paper explores the design issues that are specifically relevant for multilingual users. It reports on the continued studies of Information…
Online communities can serve as meaningful sources of social support, particularly for marginalized and vulnerable groups. Disclosure of personal information facilitates integration into online communities but may also expose individuals to…
Patient-provider communication is an important aspect of successful healthcare, as it can directly lead to positive health outcomes. Previous studies examined factors that facilitate communication between healthcare providers and patients…
In many service markets, expert providers possess an information advantage over consumers regarding the necessary services, creating opportunities for fraudulent practices. These may involve overtreatment through unnecessary services or…
Natural-language assistants are designed to provide users with helpful responses while avoiding harmful outputs, largely achieved through alignment to human preferences. Yet there is limited understanding of whether alignment techniques may…
Social media platforms have been widely linked to societal harms, including rising polarization and the erosion of constructive debate. Can these problems be mitigated through prosocial interventions? We address this question using a novel…
Most social media users come from the Global South, where harmful content usually appears in local languages. Yet, AI-driven moderation systems struggle with low-resource languages spoken in these regions. Through semi-structured interviews…
Supporting older adults in health self-management is crucial for promoting independent aging, particularly given the growing strain on healthcare systems. While voice assistants (VAs) hold the potential to support aging in place, they often…
This paper examines artificial intelligence (AI) companionship as a site where intimate relations are simultaneously produced, extracted from, and governed through datafied systems. Drawing on critical data studies and platform studies, we…
Recent discussions at the intersection of journalism, HCI, and human-centered computing ask how technologies can help create reader-oriented news experiences. The current paper takes up this initiative by focusing on immigrant readers, a…
Recent advances in artificial intelligence (AI) speech generation and voice cloning technologies have produced naturalistic speech and accurate voice replication, yet their influence on sociotechnical systems across diverse accents and…
Pervasive voice interaction enables deceptive patterns through subtle voice characteristics, yet empirical investigation into this manipulation lags behind, especially within major non-English language contexts. Addressing this gap, our…
Counterspeech offers direct rebuttals to hateful speech by challenging perpetrators of hate and showing support to targets of abuse. It provides a promising alternative to more contentious measures, such as content moderation and…
This experience report reflects on researching misophonia as someone who lives with it. Misophonia is an aversive response to everyday sounds (chewing, sniffling, pen clicking) and, for many of us, to associated visual cues (misokinesia).…
The rise of wearable smart devices raises unprecedented opportunities for self-improvement through ubiquitous behavior tracking and guidance. However, the design of effective wearable behavior intervention systems remains relatively…