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An important aspect of human conversation difficult for machines is conversing with empathy, which is to understand the user's emotion and respond appropriately. Recent neural conversation models that attempted to generate empathetic…

Computation and Language · Computer Science 2021-12-30 Jamin Shin , Peng Xu , Andrea Madotto , Pascale Fung

Recent advances in pre-trained language models have significantly improved neural response generation. However, existing methods usually view the dialogue context as a linear sequence of tokens and learn to generate the next word through…

Computation and Language · Computer Science 2021-12-14 Xiaodong Gu , Kang Min Yoo , Jung-Woo Ha

Large language models (LLMs) have demonstrated impressive performance in mathematical and commonsense reasoning tasks using chain-of-thought (CoT) prompting techniques. But can they perform emotional reasoning by concatenating `Let's think…

Computation and Language · Computer Science 2024-08-12 Ankita Bhaumik , Tomek Strzalkowski

Pre-trained language models (PLM) have marked a huge leap in neural dialogue modeling. While PLMs are pre-trained on large-scale text corpora, they are usually fine-tuned on scarce dialogue data with specific domain knowledge and dialogue…

Computation and Language · Computer Science 2021-12-14 Xiaodong Gu , Kang Min Yoo , Sang-Woo Lee

With generative AI advancing, empathy in human-AI interaction is essential. While prior work focuses on emotional reflection, emotional exploration, key to deeper engagement, remains overlooked. Existing LLMs rely on text which captures…

Audio and Speech Processing · Electrical Eng. & Systems 2026-02-12 Jing-Han Chen , Bo-Hao Su , Ya-Tse Wu , Chi-Chun Lee

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Relational thinking refers to the inherent ability of humans to form mental impressions about relations between sensory signals and prior knowledge, and subsequently incorporate them into their model of their world. Despite the crucial role…

Audio and Speech Processing · Electrical Eng. & Systems 2024-09-25 Zheng Nan , Ting Dang , Vidhyasaharan Sethu , Beena Ahmed

Recent Iterated Response (IR) models of pragmatics conceptualize language use as a recursive process in which agents reason about each other to increase communicative efficiency. These models are generally defined over complete utterances.…

Computation and Language · Computer Science 2018-10-23 Reuben Cohn-Gordon , Noah D. Goodman , Christopher Potts

The majority of existing methods for empathetic response generation rely on the emotion of the context to generate empathetic responses. However, empathy is much more than generating responses with an appropriate emotion. It also often…

Computation and Language · Computer Science 2021-08-06 Navonil Majumder , Deepanway Ghosal , Devamanyu Hazarika , Alexander Gelbukh , Rada Mihalcea , Soujanya Poria

While Pre-trained Language Models (PLMs) internalize a great amount of world knowledge, they have been shown incapable of recalling these knowledge to solve tasks requiring complex & multi-step reasoning. Similar to how humans develop a…

Computation and Language · Computer Science 2022-10-25 Boshi Wang , Xiang Deng , Huan Sun

Agentic memory is emerging as a key enabler for large language models (LLM) to maintain continuity, personalization, and long-term context in extended user interactions, critical capabilities for deploying LLMs as truly interactive and…

Artificial Intelligence · Computer Science 2025-12-16 Samarth Sarin , Lovepreet Singh , Bhaskarjit Sarmah , Dhagash Mehta

Empathy, as defined in behavioral sciences, expresses the ability of human beings to recognize, understand and react to emotions, attitudes and beliefs of others. The lack of an operational definition of empathy makes it difficult to…

Computation and Language · Computer Science 2018-01-01 Firoj Alam , Morena Danieli , Giuseppe Riccardi

In this study, we propose a novel human-like memory architecture designed for enhancing the cognitive abilities of large language model based dialogue agents. Our proposed architecture enables agents to autonomously recall memories…

Human-Computer Interaction · Computer Science 2024-04-02 Yuki Hou , Haruki Tamoto , Homei Miyashita

Large language models (LLMs) demonstrate strong cognitive intelligence (IQ), yet many real-world interactions also require emotional intelligence (EQ) to produce responses that are both factually reliable and emotionally appropriate. In…

Computation and Language · Computer Science 2026-03-18 Yifei Zhang , Mingyang Li , Henry Gao , Liang Zhao

Existing dialog system models require extensive human annotations and are difficult to generalize to different tasks. The recent success of large pre-trained language models such as BERT and GPT-2 (Devlin et al., 2019; Radford et al., 2019)…

Computation and Language · Computer Science 2021-04-28 Qingyang Wu , Yichi Zhang , Yu Li , Zhou Yu

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional…

Computation and Language · Computer Science 2024-02-21 Zi Haur Pang , Yahui Fu , Divesh Lala , Keiko Ochi , Koji Inoue , Tatsuya Kawahara

Large Language Models (LLMs) have demonstrated surprising performance on many tasks, including writing supportive messages that display empathy. Here, we had these models generate empathic messages in response to posts describing common…

Computation and Language · Computer Science 2024-03-28 Yoon Kyung Lee , Jina Suh , Hongli Zhan , Junyi Jessy Li , Desmond C. Ong

Conversational speech normally is embodied with loose syntactic structures at the utterance level but simultaneously exhibits topical coherence relations across consecutive utterances. Prior work has shown that capturing longer context…

Computation and Language · Computer Science 2022-06-02 Bi-Cheng Yan , Hsin-Wei Wang , Shih-Hsuan Chiu , Hsuan-Sheng Chiu , Berlin Chen

Affect recognition, encompassing emotions, moods, and feelings, plays a pivotal role in human communication. In the realm of conversational artificial intelligence, the ability to discern and respond to human affective cues is a critical…

Computation and Language · Computer Science 2024-08-06 Shutong Feng , Guangzhi Sun , Nurul Lubis , Wen Wu , Chao Zhang , Milica Gašić

The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…

Computation and Language · Computer Science 2021-06-08 Wei Wei , Jiayi Liu , Xianling Mao , Guibing Guo , Feida Zhu , Pan Zhou , Yuchong Hu
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