Related papers: Challenges in Restructuring Community-based Modera…
Many online communities rely on postpublication moderation where contributors, even those that are perceived as being risky, are allowed to publish material immediately and where moderation takes place after the fact. An alternative…
Facebook and Twitter recently announced community-based review platforms to address misinformation. We provide an overview of the potential affordances of such community-based approaches to content moderation based on past research and…
This study examines the failures and possibilities of contemporary social media governance through the lived experiences of various content moderation professionals. Drawing on participatory design workshops with 33 practitioners in both…
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this paper, we consider moderation practices and challenges in…
Online communities rely on a mix of platform policies and community-authored rules to define acceptable behavior and maintain order. However, these rules vary widely across communities, evolve over time, and are enforced inconsistently,…
We study the impact of content moderation policies in online communities. In our theoretical model, a platform chooses a content moderation policy and individuals choose whether or not to participate in the community according to the…
Content moderation is a widely used strategy to prevent the dissemination of irregular information on social media platforms. Despite extensive research on developing automated models to support decision-making in content moderation, there…
Social media platforms struggle to protect users from harmful content through content moderation. These platforms have recently leveraged machine learning models to cope with the vast amount of user-generated content daily. Since moderation…
Social media platforms have been establishing content moderation guidelines and employing various moderation policies to counter hate speech and misinformation. The goal of this paper is to study these community guidelines and moderation…
Community norm violations can impair constructive communication and collaboration online. As a defense mechanism, community moderators often address such transgressions by temporarily blocking the perpetrator. Such actions, however, come…
Social media platforms have traditionally relied on internal moderation teams and partnerships with independent fact-checking organizations to identify and flag misleading content. Recently, however, platforms including X (formerly Twitter)…
Content moderation plays a critical role in shaping safe and inclusive online environments, balancing platform standards, user expectations, and regulatory frameworks. Traditionally, this process involves operationalising policies into…
Online communities serve as essential support channels for People Who Use Drugs (PWUD), providing access to peer support and harm reduction information. The moderation of these communities involves consequential decisions affecting member…
Content moderation is the process of flagging content based on pre-defined platform rules. There has been a growing need for AI moderators to safeguard users as well as protect the mental health of human moderators from traumatic content.…
Online platforms like Reddit, Wikipedia, and Facebook are integral to modern life, enabling content creation and sharing through posts, comments, and discussions. Despite their virtual and often anonymous nature, these platforms need rules…
Effective content moderation systems require explicit classification criteria, yet online communities like subreddits often operate with diverse, implicit standards. This work introduces a novel approach to identify and extract these…
Social media platforms increasingly rely on crowdsourced moderation systems like Community Notes to combat misinformation at scale. However, these systems face challenges from rater bias and potential manipulation, which may undermine their…
Millions of online communities are governed by volunteer moderators, who shape their communities by setting and enforcing rules, recruiting additional moderators, and participating in the community themselves. These moderators must…
Flagging mechanisms on social media platforms allow users to report inappropriate posts/accounts for review by content moderators. These reports are pivotal to platforms' efforts toward regulating norm violations. This paper examines how…
This paper develops a theoretical model to study the economic incentives for a social media platform to moderate user-generated content. We show that a self-interested platform can use content moderation as an effective marketing tool to…