Related papers: Understanding Public Perceptions of AI Conversatio…
Conversational agents (CAs) are increasingly embedded in daily life, yet their ability to navigate user emotions efficiently is still evolving. This study investigates how users with varying traits -- gender, personality, and cultural…
The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…
Large Language Model-powered conversational agents (CAs) are increasingly capable of projecting sophisticated personalities through language, but how these projections affect users is unclear. We thus examine how CA personalities expressed…
This study integrates critical AI scholarship with relational communication theories to explain how AI language modifications shape the quality of government-citizen communication. Distinguishing between informational-cognitive quality…
The integration of Conversational Agents (CAs) into daily life offers opportunities to tackle global challenges, leading to the emergence of Conversational AI for Social Good (CAI4SG). This paper examines the advancements of CAI4SG using a…
As artificial intelligence (AI) continues to advance, understanding public perceptions -- including biases, risks, and benefits -- is essential for guiding research priorities and AI alignment, shaping public discourse, and informing…
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…
Current conversational agents (CA) have seen improvement in conversational quality in recent years due to the influence of large language models (LLMs) like GPT3. However, two key categories of problem remain. Firstly there are the unique…
AI researchers have been advancing socially intelligent AI agents (Social-AI) across embodiments, from chatbots to physical robots. As Social-AI is increasingly deployed in everyday settings, decisions about the roles these agents should…
Conversational agents have been gaining increasing popularity in recent years. Influenced by the widespread adoption of task-oriented agents such as Apple Siri and Amazon Alexa, these agents are being deployed into various applications to…
With the rise of human-machine communication, machines are increasingly designed with humanlike characteristics, such as gender, which can inadvertently trigger cognitive biases. Many conversational agents (CAs), such as voice assistants…
Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…
How has the public responded to the increasing prevalence of artificial intelligence (AI)-based technologies? We investigate public perceptions of AI by collecting over 12,000 responses over 12 months from a nationally representative U.S.…
There has been vast literature that studies Conversational Agents (CAs) in facilitating older adults' health. The vast and diverse studies warrants a comprehensive review that concludes the main findings and proposes research directions for…
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served this need, the increased integration of general-purpose…
As voice-based Conversational Assistants (CAs), including Alexa, Siri, Google Home, have become commonly embedded in households, many children now routinely interact with Artificial Intelligence (AI) systems. It is important to research…
Conversational AI agents are proliferating, embodying a range of devices such as smart speakers, smart displays, robots, cars, and more. We can envision a future where a personal conversational agent could migrate across different form…
Conversational AI (CAI) systems offer opportunities to scale service provision to unprecedented levels and governments and corporations are already beginning to deploy them across services. The economic argument is similar across domains:…
The development of conversational agents (CAs) has shown strong potential in supporting mental health through dialogue. While many studies focus on CAs for individual psychological care, research on agents designed for couples facing…
Conversational agents (CAs) are revolutionizing human-computer interaction by evolving from text-based chatbots to empathetic digital humans (DHs) capable of rich emotional expressions. This paper explores the integration of neural and…