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Automated decision systems (ADS) have become ubiquitous in many high-stakes domains. Those systems typically involve sophisticated yet opaque artificial intelligence (AI) techniques that seldom allow for full comprehension of their inner…

Human-Computer Interaction · Computer Science 2021-09-14 Jakob Schoeffer , Yvette Machowski , Niklas Kuehl

AI systems increasingly assist human decision making by producing preliminary assessments of complex inputs. However, such AI-generated assessments can often be noisy or systematically biased, raising a central question: how should costly…

Machine Learning · Statistics 2026-03-17 Lezhi Tan , Naomi Sagan , Lihua Lei , Jose Blanchet

The rise of Artificial Intelligence (AI) will bring with it an ever-increasing willingness to cede decision-making to machines. But rather than just giving machines the power to make decisions that affect us, we need ways to work…

Computers and Society · Computer Science 2020-12-14 Elisa Bertino , Finale Doshi-Velez , Maria Gini , Daniel Lopresti , David Parkes

Clinical decision support systems (CDSS) augmented with artificial intelligence (AI) models are emerging as potentially valuable tools in healthcare. Despite their promise, the development and implementation of these systems typically…

Human-Computer Interaction · Computer Science 2023-03-08 Grace Golden , Christina Popescu , Sonia Israel , Kelly Perlman , Caitrin Armstrong , Robert Fratila , Myriam Tanguay-Sela , David Benrimoh

Algorithms are used to aid human decision makers by making predictions and recommending decisions. Currently, these algorithms are trained to optimize prediction accuracy. What if they were optimized to control final decisions? In this…

Artificial Intelligence · Computer Science 2023-03-27 Ruqing Xu , Sarah Dean

Artificial Intelligence (AI) is a field that utilizes computing and often, data and statistics, intensively together to solve problems or make predictions. AI has been evolving with literally unbelievable speed over the past few years, and…

Other Statistics · Statistics 2024-10-31 Rochelle E. Tractenberg

The use of Artificial Intelligence (AI), or more generally data-driven algorithms, has become ubiquitous in today's society. Yet, in many cases and especially when stakes are high, humans still make final decisions. The critical question,…

Artificial Intelligence · Computer Science 2024-10-15 Eli Ben-Michael , D. James Greiner , Melody Huang , Kosuke Imai , Zhichao Jiang , Sooahn Shin

Artificial Intelligence (AI) is increasingly used to build Decision Support Systems (DSS) across many domains. This paper describes a series of experiments designed to observe human response to different characteristics of a DSS such as…

Artificial Intelligence · Computer Science 2022-03-30 David Solans , Andrea Beretta , Manuel Portela , Carlos Castillo , Anna Monreale

AI systems are becoming increasingly complex, ubiquitous and autonomous, leading to increasing concerns about their impacts on individuals and society. In response, researchers have begun investigating how to ensure that the methods…

Multiagent Systems · Computer Science 2026-04-09 Stephen Cranefield , Nir Oren

Automated decision systems (ADS) are increasingly used for consequential decision-making. These systems often rely on sophisticated yet opaque machine learning models, which do not allow for understanding how a given decision was arrived…

Human-Computer Interaction · Computer Science 2022-05-13 Jakob Schoeffer , Niklas Kuehl , Yvette Machowski

The explanation dimension of Artificial Intelligence (AI) based system has been a hot topic for the past years. Different communities have raised concerns about the increasing presence of AI in people's everyday tasks and how it can affect…

Human-Computer Interaction · Computer Science 2021-02-23 Juliana Jansen Ferreira , Mateus Monteiro

While recent advances in AI-based automated decision-making have shown many benefits for businesses and society, they also come at a cost. It has for long been known that a high level of automation of decisions can lead to various…

Human-Computer Interaction · Computer Science 2021-09-29 Max Schemmer , Niklas Kühl , Gerhard Satzger

Persuasion is a key aspect of what it means to be human, and is central to business, politics, and other endeavors. Advancements in artificial intelligence (AI) have produced AI systems that are capable of persuading humans to buy products,…

Computers and Society · Computer Science 2023-03-16 Matthew Burtell , Thomas Woodside

Many generative AI systems as well as decision-support systems (DSSs) provide operators with predictions or recommendations. Various studies show, however, that people can mistakenly adopt the erroneous results presented by those systems.…

Human-Computer Interaction · Computer Science 2026-03-31 Simon WS Fischer , Hanna Schraffenberger , Serge Thill , Pim Haselager

Behavioral scientists have classically documented aversion to algorithmic decision aids, from simple linear models to AI. Sentiment, however, is changing and possibly accelerating AI helper usage. AI assistance is, arguably, most valuable…

Artificial Intelligence · Computer Science 2023-07-28 Nikolos Gurney , John H. Miller , David V. Pynadath

How do algorithmic decision aids introduced in business decision processes affect task performance? In a first experiment, we study effective collaboration. Faced with a decision, subjects alone have a success rate of 72%; Aided by a…

Human-Computer Interaction · Computer Science 2020-09-18 Thomas Baudel , Manon Verbockhaven , Guillaume Roy , Victoire Cousergue , Rida Laarach

AI-based systems have been used widely across various industries for different decisions ranging from operational decisions to tactical and strategic ones in low- and high-stakes contexts. Gradually the weaknesses and issues of these…

Human-Computer Interaction · Computer Science 2022-01-13 Morteza Saberi

The use of artificial intelligence models has recently grown common; we may use them to write lines of code for us, summarize readings, draft emails, or even illustrate images. But when it comes to important decisions we need to make, such…

Human-Computer Interaction · Computer Science 2024-01-26 Ali Saffarini

From school admissions to hiring and investment decisions, the first step behind many high-stakes decision-making processes is "deciding how to decide." Formulating effective criteria to guide decision-making requires an iterative process…

Human-Computer Interaction · Computer Science 2025-04-18 Chance Castañeda , Jessica Mindel , Will Page , Hayden Stec , Manqing Yu , Kenneth Holstein

AI-enabled decision-support systems aim to help medical providers rapidly make decisions with limited information during medical emergencies. A critical challenge in developing these systems is supporting providers in interpreting the…