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Generative AI (GenAI) tools are increasingly being adopted in software development as productivity aids, since there is evidence that GenAI tools can improve individual aspects of productivity. However, productivity is multidimensional;…
Generative Artificial Intelligence (GenAI) is transforming how firms create, process, and apply knowledge, yet little is known about the heterogeneity of its productivity effects across users. We report results from a randomized controlled…
Generative artificial intelligence (GenAI) is increasingly used to support a wide range of human tasks, yet empirical evidence on its effect on creativity remains scattered. Can GenAI generate ideas that are creative? To what extent can it…
Generative AI systems are transforming content creation, but their usability remains a key challenge. This paper examines usability factors such as user experience, transparency, control, and cognitive load. Common challenges include…
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker productivity, as measured by issues resolved per hour, by 15\% on…
Generative artificial intelligence (GenAI) is increasingly used for programming, yet it remains unclear when and where GenAI tools lead to productivity gains. Evidence on the effects of GenAI on the long-term development of programming…
Generative Artificial Intelligence (GAI) has made outstanding strides in recent years, with a good-sized impact on software product management. Drawing on pertinent articles from 2016 to 2023, this systematic literature evaluation reveals…
Propelled by their remarkable capabilities to generate novel and engaging content, Generative Artificial Intelligence (GenAI) technologies are disrupting traditional workflows in many industries. While prior research has examined GenAI from…
Generative AI (GenAI) systems offer unprecedented opportunities for transforming professional and personal work, yet present challenges around prompting, evaluating and relying on outputs, and optimizing workflows. We argue that…
The growing adoption of generative AI (GenAI) is reshaping how user experience (UX) research teams conduct qualitative research in software development, creating opportunities to streamline the production of qualitative insights. This paper…
Creativity is core to being human. Generative artificial intelligence (GenAI) holds promise for humans to be more creative by offering new ideas, or less creative by anchoring on GenAI ideas. We study the causal impact of GenAI on the…
Generative Artificial Intelligence (GenAI) is rapidly reshaping software development, with growing emphasis on accelerating productivity and optimizing performance. However, excessive focus on such dimensions risks overlooking the critical…
This study investigates the optimization of Generative AI (GenAI) systems through human feedback, focusing on how varying feedback mechanisms influence the quality of GenAI outputs. We devised a Human-AI training loop where 32 students,…
Using a representative survey of Korean workers, we provide evidence on the adoption of Generative AI (GenAI) and how GenAI reallocates time at work. We find that 51.8\% of workers use GenAI for work and GenAI reduces working time by 3.8\%.…
Generative artificial intelligence (GenAI) has the potential to improve healthcare through automation that enhances the quality and safety of patient care. Powered by foundation models that have been pretrained and can generate complex…
Generative artificial intelligence (genAI) is rapidly reshaping how knowledge and culture are produced and consumed. Yet generative models are vulnerable to model collapse: when trained on data generated by earlier versions of themselves,…
Generative Artificial Intelligence (AI) tools are rapidly adopted in the workplace and in education, yet the empirical evidence on AI's impact remains mixed. We propose a model of human-AI interaction to better understand and analyze…
As generative AI (GenAI) increasingly permeates design workflows, its impact on design outcomes and designers' creative capabilities warrants investigation. We conducted a within-subjects experiment where we asked participants to design…
With software development increasingly reliant on innovative technologies, there is a growing interest in exploring the potential of generative AI tools to streamline processes and enhance productivity. In this scenario, this paper…
Generative artificial intelligence (GenAI) holds the potential to transform the delivery, cultivation, and evaluation of human learning. This Perspective examines the integration of GenAI as a tool for human learning, addressing its…