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Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Mental health care poses an increasingly serious challenge to modern societies. In this context, there has been a surge in research that utilizes information technologies to address mental health problems, including those aiming to develop…

Computation and Language · Computer Science 2024-02-21 Michimasa Inaba , Mariko Ukiyo , Keiko Takamizo

Large Language Models (LLMs) have demonstrated remarkable performance across various information-seeking and reasoning tasks. These computational systems drive state-of-the-art dialogue systems, such as ChatGPT and Bard. They also carry…

Computation and Language · Computer Science 2023-10-13 Siyuan Brandon Loh , Aravind Sesagiri Raamkumar

We examine whether large language models (LLMs) can predict biased decision-making in conversational settings, and whether their predictions capture not only human cognitive biases but also how those effects change under cognitive load. In…

Human-Computer Interaction · Computer Science 2026-02-06 Stephen Pilli , Vivek Nallur

In contemporary society, the issue of psychological health has become increasingly prominent, characterized by the diversification, complexity, and universality of mental disorders. Cognitive Behavioral Therapy (CBT), currently the most…

Computation and Language · Computer Science 2024-07-26 Hao Shen , Zihan Li , Minqiang Yang , Minghui Ni , Yongfeng Tao , Zhengyang Yu , Weihao Zheng , Chen Xu , Bin Hu

Mental health disorders impose a substantial global socioeconomic burden. While large language models (LLMs) offer 24/7, non-judgmental interactions to address this gap, pretrained models lack contextual coherence and emotional alignment…

Computation and Language · Computer Science 2026-02-17 Eric Hua Qing Zhang , Julia Ive

Conversational agents are increasingly used to address emotional needs on top of information needs. One use case of increasing interest are counselling-style mental health and behaviour change interventions, with large language model…

Human-Computer Interaction · Computer Science 2026-04-22 Selina Meyer , David Elsweiler

As mental health issues continue to rise globally, there is an increasing demand for accessible and scalable therapeutic solutions. Many individuals currently seek support from Large Language Models (LLMs), even though these models have not…

Computation and Language · Computer Science 2026-03-05 Navdeep Singh Bedi , Ana-Maria Bucur , Noriko Kando , Fabio Crestani

Psychological consultation is essential for improving mental health and well-being, yet challenges such as the shortage of qualified professionals and scalability issues limit its accessibility. To address these challenges, we explore the…

Computation and Language · Computer Science 2024-08-30 Rafael Souza , Jia-Hao Lim , Alexander Davis

In this paper, we investigate the use of large language models (LLMs) like ChatGPT for document-grounded response generation in the context of information-seeking dialogues. For evaluation, we use the MultiDoc2Dial corpus of task-oriented…

Computation and Language · Computer Science 2023-09-22 Norbert Braunschweiler , Rama Doddipatla , Simon Keizer , Svetlana Stoyanchev

Cognitive biases often shape human decisions. While large language models (LLMs) have been shown to reproduce well-known biases, a more critical question is whether LLMs can predict biases at the individual level and emulate the dynamics of…

Artificial Intelligence · Computer Science 2026-02-27 Stephen Pilli , Vivek Nallur

Large language models (LLMs) typically generate direct answers, yet they are increasingly used as learning tools. Studying instructors' usage is critical, given their role in teaching and guiding AI adoption in education. We designed and…

Human-Computer Interaction · Computer Science 2025-09-16 Si Chen , Isabel R. Molnar , Peiyu Li , Adam Acunin , Ting Hua , Alex Ambrose , Nitesh V. Chawla , Ronald Metoyer

Dialogue-based Intelligent Tutoring Systems (ITSs) have significantly advanced adaptive and personalized learning by automating sophisticated human tutoring strategies within interactive dialogues. However, replicating the nuanced patterns…

Artificial Intelligence · Computer Science 2024-09-26 Liang Zhang , Jionghao Lin , Ziyi Kuang , Sheng Xu , Xiangen Hu

The development and popularization of large language models (LLMs) have raised concerns that they will be used to create tailor-made, convincing arguments to push false or misleading narratives online. Early work has found that language…

Computers and Society · Computer Science 2025-05-21 Francesco Salvi , Manoel Horta Ribeiro , Riccardo Gallotti , Robert West

The escalating global mental health crisis, marked by persistent treatment gaps, availability, and a shortage of qualified therapists, positions Large Language Models (LLMs) as a promising avenue for scalable support. While LLMs offer…

The emergence of generative AI chatbots such as ChatGPT has prompted growing public and academic interest in their role as informal mental health support tools. While early rule-based systems have been around for several years, large…

Computation and Language · Computer Science 2025-04-18 Anna-Carolina Haensch

Large Language Models (LLMs) are rapidly transforming education by enabling rich conversational learning experiences. This article provides a comprehensive review of how LLM-based conversational agents are being used in higher education,…

Computation and Language · Computer Science 2025-06-25 Russell Beale

Generating psychological counseling responses with language models relies heavily on high-quality datasets. Crowdsourced data collection methods require strict worker training, and data from real-world counseling environments may raise…

Computation and Language · Computer Science 2025-06-03 Zhiyang Qi , Takumasa Kaneko , Keiko Takamizo , Mariko Ukiyo , Michimasa Inaba

Large Language Models (LLM) like ChatGPT have significantly advanced in recent years and are now being used by the general public. As more people interact with these systems, improving our understanding of these black box models is crucial,…

Computation and Language · Computer Science 2023-10-10 Nutchanon Yongsatianchot , Parisa Ghanad Torshizi , Stacy Marsella

Cognitive impairment is becoming a major public health challenge. Cognitive Stimulation Therapy (CST) is an effective intervention for cognitive impairment, but traditional methods are difficult to scale, and existing digital systems…

Computation and Language · Computer Science 2026-03-12 Jiyue Jiang , Yanyu Chen , Pengan Chen , Kai Liu , Jingqi Zhou , Zheyong Zhu , He Hu , Fei Ma , Qi Tian , Chuan Wu
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