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Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…

As service robots become more capable of autonomous behaviors, it becomes increasingly important to consider how people communicate with a robot what task it should perform and how to do the task. Accordingly, there has been a rise in…

An innovation ecosystem is a multi-stakeholder environment, where different stakeholders interact to solve complex socio-technical challenges. We explored how stakeholders use digital tools, human resources, and their combination to gather…

The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…

Effective task management is essential to successful team collaboration. While the past decade has seen considerable innovation in systems that track and manage group tasks, these innovations have typically been outside of the principal…

The communities who develop and support open source scientific software packages are crucial to the utility and success of such packages. Moreover, these communities form an important part of the human infrastructure that enables scientific…

In this paper an analysis of a technical support data with the goal of identifying process improvement actions for reducing interrupts is presented. A technical support chat is established and used to provide internal developer support to…

Much of what we do is accomplished by working collaboratively with others, and a large portion of our lives are spent working and talking; the patterns embodied in the alternation of working and talking can provide much useful insight into…

Cities have undergone significant changes due to the rapid increase in urban population, heightened demand for resources, and growing concerns over climate change. To address these challenges, digital transformation has become a necessity.…

The AI development community is increasingly making use of hosting intermediaries such as Hugging Face provide easy access to user-uploaded models and training data. These model marketplaces lower technical deployment barriers for hundreds…

The management of third-party package dependencies is crucial to most technology stacks, with package managers acting as brokers to ensure that a verified package is correctly installed, configured, or removed from an application. Diversity…

General-purpose crowdsourcing platforms are increasingly being harnessed for creative work. The platforms' potential for creative work is clearly identified, but the workers' perspectives on such work have not been extensively documented.…

Complex systems are not entirely decomposable, hence interdependences arise at the interfaces in complex projects. When changes occur, significant risks arise at these interfaces as it is hard to identify, manage and visualise the systemic…

Background: Requirement engineering is often considered a critical activity in system development projects. The increasing complexity of software, as well as number and heterogeneity of stakeholders, motivate the development of methods and…

GitHub provides developers with a practical way to distribute source code and collaboratively work on common projects. To enhance account security and privacy, GitHub allows its users to manage access permissions, review audit logs, and…

The rapid progress in AI and Robotics may lead to a profound societal transformation, as humans and robots begin to coexist within shared communities, introducing both opportunities and challenges. To explore this future, we present Virtual…

Software developers use a variety of social media channels and tools in order to keep themselves up to date, collaborate with other developers, and find projects to contribute to. Meetup is one of such social media used by software…

In software development there is a constant pressure to produce code faster and faster without compromising on quality. New tools supporting developers are created in response to this demand. Currently a new generation of such solutions is…

We focus on collaborative activities that engage computer graphics designers and social scientists in systems design processes. Our conceptual symmetrical account of technology design and theory development is elaborated as a mode of mutual…

Within an increasingly digitalized organizational landscape, this research delves into the dynamics of decentralized collaboration, contrasting it with traditional collaboration models. An effective capturing of high-level collaborations…